4.8 on August 20, 2017
We spent one night here because of a family wedding. The B&B is conveniently located near The Wed Shed. It is a cute house and very well-maintained. The owners were very responsive to our questions.
3.8 on August 06, 2017
Great service in a unique historic house in Scottsville.
1.8 on August 02, 2017
My wife and I have stayed at numerous B&B's around the country, and we agree that this one is below average. The hosts are clearly running this B&B as an after-thought. Their main focus is their cafe which they heavily promote on their site as well as in the hand written note we received and in the guest info book. The room was in need of repair (paint pealing off the wall above the jacuzzi which had a make-shift drain plug (the original was missing), towel wrack falling off the wall, deep scratch marks on the floor from furniture being moved around, cleaning supplies used by the host easily found child height in the room, dust bunnies in the corners.... and the worst part.... I go down for coffee in the morning and there's leftover coffee in the pot from the previous day!!!) I guess if we wanted breakfast / fresh coffee we would have had to pre-arange for it and pay extra or walk 2 blocks to their coffee shop. We NEVER saw or heard our hosts. It's our belief that this couple had the coffee shop first, an opportunity to buy the B&B came up and they took it thinking they could run both..... not so. My advice to them... focus on 1 business and do it well. We went to the coffee place and found out that some of the equipment wasn't working and they were out of a few menu items. I also noticed flies in the pastry display case. My wife and I have spent our lives in foodservice and we know first hand how hard it can be, but that is no excuse for not giving great customer service because your stretched too thin. Standards slip, customers go away unhappy and you never find out why they never come back. This B&B has potential, but as it's being run now, we recommend staying someplace else; unless you don't care that you're paying for B&B service which should INCLUDE service from the host but doesn't happen here.
We’re sorry this guest felt the need to post such a strongly negative review, which certainly does not reflect the way most of our guests feel. Our guests have given us a great deal of positive feedback through the years regarding the Guesthouse, the accommodations, and the unique experience we offer of complimentary breakfast included at our Coffeehouse. Quoting previous guests, “The rooms are large and well kept.” “Breakfast at the owners' coffee shop was excellent.” “The breakfast was great and the room was very clean. This is not pampered service.” “The Guesthouse suited our needs just fine! The rooms are all very clean and the decor is warm and welcoming! We enjoyed a good hearty cup of coffee and breakfast at the coffee house. Would definitely recommend!” This guest chose to arrive extremely late, well past checkin time, so we did not meet him in person, but still went out of our way to allow access to the house, keys, etc. with a note and instructions. Since they never contacted us upon arrival and stayed only one night, we never heard of any concerns prior to this negative review. To respond directly to some things mentioned, many of his “observations” are not objective or accurate. We have run the Guesthouse since 2006, the Coffeehouse since 2011. Neither is an afterthought. There weren’t dustbunnies in the room, cleaning supplies at child height or towel bars falling off the wall. Coffee in the Guesthouse is for all guests to share at any time, without restrictions, as he might think. At the Coffeehouse, we serve over 100 customers daily, the equipment is kept working and on a rare occasion something may sell out. This does not equal poor customer service. Again, we have run the Guesthouse for many years with very satisfied travelers. This guest obviously expected a much more pampered experience that an Inn, not a Guesthouse, would better fit.
- Rachel (Guesthouse Owner)
5 on July 20, 2017
We were late. But Rachel called & helped us find our way. She stayed on the phone til we pulled into the driveway. It was the best night sleep I had in along time. We want to come back next year. Thank you for a wonderful vacation.
5 on July 07, 2017
Everything was just so beautiful. I could of stayed there for awhile. We felt like we were at home.
3.8 on March 25, 2017
This is a beautiful old house in Scotsville NY. The rooms are large and well kept. The stairwell (to the second floor rooms) is a bit steep and narrow so take your time accending and descending. The common rooms are spacious and comfortable. The owners don't live on site but are close enough to respond when needed. There is no on-site breakfast - instead breakfast is at the coffee shop down the road.
3.0 on December 04, 2016
The stay met and our expectations in this cute little town. We would stay again!
4.0 on September 13, 2016
Visiting our son at RIT. One night at Beautiful Valley Guesthouse. A quaint B+B located in a cute small town. Great location, comfortable stay, and a wonderful breakfast sandwich. Would definitely stay again.
5 on September 08, 2016
Beautiful old home, and very comfortable surroundings. Breakfast wasn't on site, it was at a pretty cafe a few doors down. We came to explore two bike paths, and this was an ideal location for accessing the paths.
5 on August 24, 2016
Stayed here one night while bicycling the Greenway Trail. Nice clean, comfortable room. It was nice having the use of the refrigerator too. And the free breakfast was delicious! We enjoyed our stay very much, can't wait to do this again!
5 on August 13, 2016
My nephew and I stayed here while biking the Greenway Trail. Very clean, comfortable room and bathroom. Rachel was very kind to let us put our bicycles inside for the night. Having the use of the refrigerator in the dining room was very helpful, too. We want to take the same ride again soon and we will definitely stay at the inn! Breakfast at the coffee house was excellent.
Thank you very much for your stay! I enjoyed meeting you both and would welcome you back anytime! So glad the Guesthouse met your needs for a break from the biking trail.
- Rachel (Innkeeper)
4.2 on July 10, 2016
Greeted us as soon as we got there. Loved the coupon for breakfast down the street!
3.8 on July 21, 2014
We enjoyed our evening in Scottsville. The breakfast was excellent. I think the price was a bit high, but we did have a quiet nice evening. The owners were very kind and accomodating. Loved the satin sheets!
4.2 on July 10, 2014
Charming older home, the room was a little small but the bathroom was huge! Breakfast at the owners' coffee shop was excellent--ordered off the menu. A neighborly, friendly, small town kind of place. We enjoyed strolling around the village--very pretty.
4.0 on November 12, 2013
Me and my husband have a strict diet. They worked very well to acomidate our dietery needs!
4.0 on September 29, 2012
We needed a place to stay after a beautiful country wedding nearby and the Guesthouse suited our needs just fine! The rooms are all very clean and the decor is warm and welcoming! The following morning we enjoyed a good hearty cup of coffee and breakfast at the coffee house. Would definitely recommend! Thanks again, Carl and Rachel, for the use of your lovely home!
4.2 on July 19, 2012
We enjoyed a well equiped room,large bath, and the quiet atmosphere of a small town. We actually looked forward each day to the short walk down the picture perfect street to the Cafe for breakfast. The owners also run a Artisan Cafe with a healthy menu that is also very tasty. The busy owners are also at he Cafe at times to care for you there also. They will become as family if you are there and enjoy being taken care of.
3.6 on June 18, 2012
Need to get away for a while? Feeling the pressures of a tightening a economy? Look no further! Beautiful Valley is great. My wife and I spent one night here and we enjoyed ourselves. There is a beautiful walking path not far for running or jogging. The breakfast was great and the room was very clean. This is not pampered service. Stay here for a nice time but don't expect four-star treatment or amenities. Have fun!
2.6 on May 24, 2012
Owner very nice but didn't live at the Inn, so we felt a bit abandoned. I didn't realize it was a "self-serve" experience.
As this is a Guesthouse and NOT an Inn, we offer ideal accommodations in that guests have the privacy of their own space with minimal noise, etc., away from our 2 small children, because we do live off-site. We are always available via phone and guests are free to contact us at any time. For those seeking accommodations where we live and an in-house breakfast, we provide this with the King Suite at our Rochester Street property. We also offer a unique option to our guests in that we supply a Full Service Breakfast at our Artisan Coffeehouse just down the street, which we also own/operate. Breakfast options are a choice of Gourmet Breakfast Sandwiches, Pastries, Cappuchinos/Lattes/Coffee/Tea, Fruit Juice, Oatmeal/Cereal. Coffee and tea service are always provided in the Guesthouse dining room at any time. We are currently in the process of updating our website to reflect all our unique accommodations and the various choices we provide each guest, according to their needs.
- Rachel Schoenthal (Innkeeper)
4.0 on April 18, 2012
My husband and I spent the evening in the inn in the Rupert Suite, which has a very comfortable bed and a nice whirlpool bath-tub (we did not experience any dripping issues). As mentioned in other reviews, we had minimal contact with the innkeepers, but we didn't mind because we were looking for privacy and I am from Scottsville, so we know the town. The breakfast at the Artisan Cafe was very good (we each had a delicious egg sandwich, muffin, juice, and latte).
4.0 on January 16, 2012
The location is very nice in the village. Unfortunately there is not much to do/see in Scottsville and it is a bit of a drive to stores, museums and the college our son attends. It was a bit odd staying at a BandB that doesnt have an innkeeper in the traditional sense. The house was empty except for us and it felt awkward being there without any staff. We went to the library a few doors down to ask for suggestions for dinner and directions. There is no computer at the inn. (the site says there is). We found a much more traditional BandB and stayed there for the remainder of our stay.
4.6 on November 23, 2011
This was the first time we stayed at a bed and breakfast we both loved our stay and would absolutely go back. The breakfast was fantastic. We felt very comfortable right at home we went down to the common room and watched a movie. We also took advantage of the massage service they offered that was wonderful the perfect little extra to our stay
4.2 on November 06, 2011
The place was lovely, clean and well kept. Traveling with a one year old, we found the place safe and easy to give her comfortably free reign of the place. Based on conversations with the keepers, we felt that had we needed it, the service level would have been excellent - but we found the place perfectly as we expected and didn't call on them for anything.
3.2 on October 24, 2011
We were greeted when we arrived and spent about 10 minutes at the most with Rachel. She was lovel and very accomodating, the room was clean, as were the common areas. Two complaints about the room - need a small seating area or easy chait/rocker. Only place to sit is on the bed or in hard desk chair. Also there were no instructions for the whirlpool tub and we found that it slowly leaks water so it had to be constantly refilled. Because the owners do not live on site many things were not clear to us and I missed that personal attention to detail and the interaction with our hosts. Who is responsible for turning off lights at night? Should the doors be locked? They were left on all night and the hall light shined under our door. We did not want to turn them off for fear the other guests were not in for the night. The outer doors to the establishment were always unlocked which as another reviewer mentioned was a bit unsettling. It was advertised that a computer was available for our use and therefore we did not bring our laptop. We did not locate any computer for guest use in the upstairs lounge area as advertised. We were told just order off the menu at the Artesan Coffeehouse but that was not true. There were limits to what you could order. The food was good but having to pay extra to have breakfast at the Guesthouse is inconvenient. Although I prefer some eggs and meat for breakfast I would certainly forgo that if a variety of the fresh pastries, muffins, scones and fresh fruit were provided at the Guesthouse. It was a lovely stay and we will probably be back. However if you choose a B&B to get recommendations on local attractions, great restaurants, and general information on the area this is not the one for you due to the absent owners.
We welcome feedback and seek to meet our guests' needs as much as possible. We offer unique accommodations to those who stay at the Guesthouse in that guests have the privacy of self-service type accommodations, while we are always available to our guests via phone. Lights are left on for security purposes and guests are always welcome to turn any lights off as they wish. Guests can enjoy full use of the guesthouse, including the comforts of our parlor with it's plush leather couch. For those guests seeking accommodations with on-site owners and in-house breakfast, we provide this with the King Suite. We also offer a unique option to our guests in that we supply a Full Service Breakfast at our Artisan Coffeehouse just down the street, which we also own/operate. Breakfast consists of a choice of Gourmet Breakfast sandwiches, Pastries, Cappuchinos/Lattes/Coffee/Tea, Fruit Juice, Oatmeal/Cereal. Coffee and tea service are always provided in the Guesthouse dining room at any time. We are currently in the process of updating our website to reflect all our unique accommodations and the various choices we provide each guest, according to their needs.
- Rachel Schoenthal (Innkeeper)
5 on September 01, 2011
This turned out to be a very pleasant and welcoming place. The "breakfast" is actually your choice of breakfast sandwiches at a nearby coffee house, which was delicious. Highly recommended.
4.6 on August 17, 2011
I had a long drive and needed someplace to stop. Also wanted to avoid corporate motels and not spend too much money. Rachel offered me a bunk in a small room with a gorgeous bathroom and my needs were met. Scottsville is a small, sweet town and the Artisan Coffee House, where the breakfast was served down the road, was the perfect antidote to a Starbucks. The staff worked with my food issues and gave me a delicious breakfast each day. I will probably need to make this drive again and will definitely stay again at this place!
4.6 on July 31, 2011
Very nice place, old and enchanting, and the place operator was nice and helped a lot.
4.0 on June 04, 2011
Only stayed one night/town very nice/saw Memorial Day parade before we left/Owners very trusting and friendly/Although we were only 2 adults, the rooms we had access to were clean and uncluttered/ very peaceful atmosphere/ we were the only guests that night! Bev and Don Welland Ont. Canada
5 on April 21, 2011
My husband and I had a wonderful stay at Beautiful Valley Guesthouse. It was my husband's birthday, and we wished to visit our daughter and her family in the Rochester area. Everything was provided for our stay. The house is immaculate and welcoming. It is a large space for two people with lovely furnishings, many of which are antiques. We did make use of the computer, and the grandchildren found the toys upstairs. Breakfast can be had in the house or at the coffee shop, a short walk from the Guesthouse. It was a very relaxing stay. We would definitely return to Beautiful Valley Guesthouse.
3.4 on March 26, 2011
There were just a few rooms in the building we were in so it was pretty quiet and relaxing. The owners are very friendly and accommodating.
4.4 on March 20, 2011
My wife and I wanted a quiet get away fro the evening and we got it. Very relaxing. Breakfast was wonderful.
4.0 on January 02, 2011
My fiance and I, first time bed-and-breakfasters, stayed in the Rupert Suite (with whirlpool tub) for a get-away over New Years' and enjoyed it thoroughly. Rachel and Carl were very welcoming and we felt right at home. We loved the whirlpool and were impressed with the attention to detail in the bathroom and bedroom. The common space of the house is well-furnished, although in the future it would be nice to have a desk or table upstairs in the room with the computer station in order to play board games or do writing/work. Breakfast was nothing too special, but there was a good variety. I only regret that we did not get the chance to chat much with Rachel and Carl, but we will definitely be back! It was exactly the restful, relaxing environment we had imagined for our weekend away.
3.4 on December 13, 2010
My only concern with the stay is that I was literally the only person in the open-to-the-public facility. There was nothing alarming per se and the area was nice and seemingly quiet, but it was a strange feeling
Beautiful Valley Guesthouse is located in a quiet village setting and we do everything we can to offer private accommodations for each of our guests. Typically guests who visit on weekdays are able to enjoy full & exclusive use of the guesthouse. We seek to supply our guests with a home environment and comfortable restful setting for their travels.
- Rachel Schoenthal (Innkeeper)
4.6 on November 19, 2010
Comfy, full of nice extras like DVDs, a piano, travel brochures, etc. Even if you stayed in all day, you'd never be bored. Lovely stay! Will be back
4.8 on October 11, 2010
Our overnight 4-day stay was delightful. This B&B is nestled near Rochester, NY with a bike/walking trail nearby. The innkeepers did a wonderful job restoring the old 1880 house & provide a delicious breakfast. We plan on returning.
5 on October 07, 2010
Carl & Rachel go above & beyond to accommodate your needs.
3.2 on September 28, 2010
Was exactly what I was looking for. I'd recommend to a friend and would certainly come back again if ever I was in the area. My stay was conducive to doing exactly what I needed to do: having quiet time to get some work done while visiting a family member in the area. Great place. Lots of really unique details made it homey.
4.4 on August 02, 2010
Not only the valley is beautiful but the guesthouse too! Very pretty and well decorated with much care put in every detail - very clean - a home away from home.
4.2 on June 02, 2010
We were greeted by Rachel, and given a tour. Our Bedroom was immaculate and very comfortable. Breakfast was delicious. All with a wonderful homey atmosphere.... I would highly recommend this bed and breakfast.
4.6 on January 26, 2010
My wife and I stayed in the Rupert Suite, which includes a queen size bed and an attached, private bathroom with jacuzzi tub and separate shower. The room itself was spacious and well decorated. We were able to bring our two dogs and there was plenty of room for them and all of our stuff. The bed itself was very comfortable and I slept great, which doesn't always happen when I travel. The best feature was the jacuzzi tub. It was huge and there was plenty of hot water. It was snowing on one of the nights and the view through the skylight was very romantic. The only reason I didn't mark "Outstanding" for service and dining was because we were there during the week and they only offered a continental breakfast, although that was quite good.
4.8 on December 08, 2009
Very nice rooms and good breakfast
3.6 on August 24, 2009
The Beautiful Guesthouse was clean and comfortable and breakfast was abundant and scrumptious!
5 on August 21, 2009
The rooms are beautiful, the whole place is perfectly clean and breakfast was delicious.
5 on May 17, 2009
My husband and I chose to stay here to celebrate our anniversary and we couldn't have been happier! The home was beautifully decorated, very clean, and the hosts couldn't do enough to make us comfortable. Breakfast was warm and delicious with many choices. There were even drinks and small snacks available throughout the day. The bed was very comfortable with luxurious sheets, and the jacuzzi was awesome. The small town was cozy and good food is within walking distance. We plan to go back again and recommend it!
5 on March 27, 2009
This is the second year in a row I have stayed at Beautiful Valley for a hockey tournament in Scottsville. The inn keepers are wonderful in working with my schedule, and having enough water and juice in stock in the fridge for me. Also, the breakfasts all complement what I need in order to be successful during a hard and physical weekend. Each day there is a very wonderful breakfast with fruit, proteins and carbohydrates. It is just a wonderful way to start the day no matter if you are playing hard or just relaxing. I have only stayed in the Rupert suite and love how much room there is. The bathroom is very large, has a separate jaquizi and shower, perfect for sore muscles or just to freshen up. Also, the inn keepers accommodated my schedule in terms of allowing me to check in early on my arrival date, and check out late on my departure date. I can't wait for the next time I need to visit Rochester, or have another game in Scottsville.
5 on December 01, 2008
A wonderful place of rest for the wary traveler!
5 on August 18, 2008
I have had the pleasure of staying in this wonderful guest house and felt like i was at my house. The owners are wonderful and the B&B is just beautiful. I connot say enough, we will come again.
4.4 on July 16, 2008
We stayed at Beautiful Valley Guesthouse in Scottsville a few weeks ago when we spent the weekend at my in-laws! This place is not like any old place. First, if you have ever watched the show Gilmore Girls the village of Scottsville is Stars Hallow. The inn is great too. It is run by a young, warm and gracious married couple. The place is immaculately clean. We were there for a weekend so we had the weekend breakfast...AMAZING!!!! They gave my husband and I enough eggs, bacon, sausage, yogurt, fresh picked raspberrys, and AWESOME french toast for 8 people. Overall a great place to stay!
5 on April 16, 2008
The historic décor was warm and welcoming. The dining area has a great arrangement where guests can access drinks and snacks at any time. It was a very pleasant and restful stay!