To report fraud, contact us.


How do I pay securely for a B&B stay?

There are a few different ways that you can securely pay for a B&B.

  • Paying directly on using a gift card or credit card. Click here for instructions on how to book a B&B on
  • Paying directly through an online travel agent site like Expedia, or
  • Book directly through the innkeepers website using their online reservation tool.
  • Call and book your B&B stay over the phone. If working directly with the innkeeper, check the B&B reviews across different sites to make sure there haven't been any glaring issues with previous traveler stays.
  • For additional clarification, please visit review our terms and conditions.


How can I get my money back if I need to cancel my trip?

If you are cancelling your trip within the B&Bs cancellation policy, you can get your money back. You'll need to cancel the trip through whatever medium you booked the trip. For instance, if you booked directly with the innkeeper, you'll need to contact the innkeeper to cancel. If you booked your trip on, you'll need to go through to cancel.


How do I file a property complaint?

If you need to file a complaint about a B&B that you found through, please contact our Customer Support team.


What can I do if the B&B is not as described on

If the B&B is significantly different from the one depicted in the listing, you should first contact the innkeeper to make them aware of your concerns. Often times, complaints can be immediately resolved if the innkeeper is aware of the issue. As a second step, write a review. Reviews have far greater visibility to other travelers, typically are more helpful for other travelers, and give innkeepers the change to respond.

Especially for complaints such as poor conditions or other mismatches between the room description and experience, we encourage you to post a review in lieu of filing a property complaint. Property complaints are generally used to address concerns such as last minute cancellation, severe property condition, or non-refund of deposit.


Are all B&Bs that are listed on inspected by

The Diamond Collection is our exclusive group of guest-reviewed and professionally inspected B&Bs. If you would like to ensure a B&B has been professionally inspected, click here to search all Diamond Collection properties. The other B&Bs on have not been professionally inspected by We rely heavily on traveler reviews and feedback to validate the B&Bs on our website.

If you need to file a complaint about a B&B that you found through, please contact our Customer Support team.