4.0 on March 02, 2010
My husband and brother-in-law and I experienced a wonderful stay at the Serenity Hotel. Mr. Son the manager always went out of his way to help us with any thing we needed. He helped us book trips for our excursions outside of Hanoi and arranged for taxis to the airport or had his staff take us to the bus station. The room was very clean and nice -- ours happened to have a computer with free internet which was great. The complimentary breakfast was made to order and very nice. All of the staff were very friendly. Overall a great experience that we recommend to others.