Inn on Bellevue
Delight in the Inn on Bellevue's Victorian era decor, with most rooms boasting 4 poster beds & Queen Anne style furnishings, as well as updated luxuries such as found in our "Mr. Vanderbilt" room which features a King-size 4-poster... more
Here is what guests had to say...
| Innkeeper Response |
These 2 couples were here for the Newport Winter Festival. They checked in Fri. & weren’t seen again until Sat. after dinner. The maid did the stay-overs & still no complaints about cleaning. I asked how everything was when I saw them & they said fine except guests in the next room complained to them that they were making too much noise late in the hallway sitting area & asked them to stop. I agreed that 11 PM was late & stayed a little later that night to accommodate. So the “rude” “other people” in the review were other guests who were complaining about these guests disturbing them! And, yes, what the review says about the lobby hours is true. It’s advertised we’re not open late in winter & tell guests to leave their keys in their rooms if they’re checking out on a weekday. We haven’t had any problem with others. Most folks come here off-season for quiet & don’t want much interaction with us anyway! Whoever has overnight phone duty is only half a block away & if we are needed we are glad to come back to the inn. From May through October one of us is here often from 7 to 2 am so the winter is the time for us to rest. As for dining, if these guests had booked thru Bed&breakfast.com, they would have seen our profile under “Meals” which doesn’t claim that we have dining other than Breakfast. These guests were clearly expecting a Marriott & not an inn & probably would have been more comfortable at a full service hotel. What they say about our breakfast is simply not true! They say “a picture is worth a thousand words,” so I want to thank these guests because their review inspired me to make a collage of pictures of our Continental Breakfasts! We certainly cannot satisfy needs that are not expressed as well as needs that infringe on the rights of our other guests or are just not practical for our business. It is regrettable that these guests didn’t say how they truly felt to have given us the opportunity to better serve them.
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| - Leslie Miller (Front Desk, Online Marketing) |
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| All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. |
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