Escape Guesthouse
Located on a quiet street, we offer five inviting guest rooms with wireless internet, in-room refrigerators and daily maid service. Continental breakfast served 8am-10am. Our parlour holds books, board games and a piano for guest... more
Here is what guests had to say...
| "brokklyn april"
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11/24/2008 |
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| "Pleasant stay"
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11/19/2008 |
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This guest arrived in a great hurry to get to Manhattan, and refused to take the time to park properly – there was room at the bus stop, so he left his car there. I explained repeatedly that he could not park at the bus stop, that he could either look for parking further along the street, or place his car with one of the professional parking lots in our neighborhood. After speaking with me (the Innkeeper), he asked my maid if he could leave his car where it was, and walked her out to see his car at the bus stop, and apparently bullied her into saying it was okay. Saturday morning he was actually the third guest to arrive for breakfast (which most definitely was available beginning at 8am), and told his woes to our other guests at the table. They were surprised that he had left his car when he himself had noticed the sign saying "no standing" on top of the bus stop's pole. (His argument was that “no standing” was not the same as “no parking”, and anyway he’d never seen a “no standing” sign in any of the other countries he’s visited.) I helped him to track down his car, and showed him on the map how to walk to where it was being held. He did not want to walk the mile, so I ordered him a car. I can call private car services; I cannot call NYC yellow taxi cabs to come to our door. I am equally bemused by his remarks regarding our “ridiculous cancellation” and “unreasonable late fee” policies: he was not charged a late fee, and he told us he wanted to make a reservation with us once he was able to cancel his reservation with a New Jersey lodging.
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| - Elizabeth (Innkeeper) |
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| Innkeeper Response |
This guest stayed with us back in February, and we were dusty then - even with daily vacuming and maid service. It turned out that we had a problem with our dryer vent which was causing laundry lint to be blown back into the house!
Our breakfast table is set daily with fresh pastries and whole fruit, as well as napkins, condiments and utensils in individual holders. Perhaps the buffet style seemed cluttered on our narrow old breakfast table, but there is certainly room on the new table we have now.
Our late-checkin policy still stands however, and yes - it is harsh. Our staff have lives and families of their own, and late-checkins make them miss out.
We make every effort to accomodate early check-ins and delays due to weather and transit, but we will charge a late-fee to cover the overtime of the staff member who stays late and therefore misses their own planned activities.
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| - Adrienne (Day Manager) |
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We perform housekeeping daily from 10am (end of breakfast) until 3pm (checkin) but this guest consistently arrived at breakfast 15 minutes after closing time during a sold-out weekend while my assistant was catering a wedding. This guest expected me to cook her breakfast to order, even though we ordinarily offer only continental breakfast. I should have explained that she had missed breakfast and I could not cook for her as I had to move on to my housekeeping. We have now added a second assistant, enabling us to keep up with busy weekend housekeeping even when our guests have special requirements.
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| - Elizabeth Kennick (innkeeper) |
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