Scottish Bed & Breakfast
Perfect for a family reunion, "Peaceful Get-Away" weekend, or the business traveler. Our goal is to "make you feel at home...while away." Inside smoke-free environment with a designated smoking area. Features a full size year-round... more
Here is what guests had to say...
| Innkeeper Response |
In Amish Country our restaurants close at 8 PM. The quiet simple life of the Amish is about relaxing and taking life slow. So I always let my guests know about local restaurants and area attractions. I am sorry they misunderstood my helpfulness about the area as controlling. Our policy is no meals are to be eaten in the room. I suggested to this group of three people to please eat their dinner at one of the tables in the swimming pool room, dining room or outside garden patio area. Some places are the innkeeper's private quarters. I prepared for them a hot hearty breakfast each morning with lots of gourmet coffee. I only had a chance to speak with them on a couple of occasions, the rest of the time they stayed in their room or was sightseeing. I accommodated them by letting them drop their 4 dogs off in the "Doggie Hotel" before check-in time and I extended their check-out time for the 4 dogs with no extra charge for these services. They were celebrating their 38 year old son's birthday, so I baked him a complimentary cake. I extended the indoor pool hours for them, so they could swim after the posted hours. It seemed no matter what I did, they did not appreciate it. I always try to meet all our guest's expectations and on a rare occasion, no matter how hard I try I can't make them happy. I am sorry I failed these folks, not sure what else I could have done for them.
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| - Brenda Miller (innkeeper) |
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| Innkeeper Response |
The guests came in for one night stay with a $100 bed and breakfast.com gift card. They owed a little extra on their bill and they did not have the exact change nor did I have change at checkin to give them their $6.00. After they checkout the next day, I remembered I owed them the $6.00 in change and called them to say I was sorry and I would send it. Time got away from me and I have been busy at the B&B with other guests (our other guests would have said just keep it for your tip, we appreciate your hard work). A few weeks ago I finally sat down and sent them a thank you card, their $6.00 and a $10 gift certificate to use at their next visit with us within the next 6 months, to say I was sorry for the delay. I hope they continue to enjoy staying at B&B's. I would prefer that they use their credit card and not cash next time.
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| - Brenda Miller (innkeeper) |
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| All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. |
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