Wild Horse Inn
Just 5 minutes from Winter Park! Handcrafted from 400-year-old Englemann pine logs, moss covered rock and giant picture windows, The Wild Horse Inn is reminiscent of the grand mountain lodges built at the turn of the 20th century,... more
Here is what guests had to say...
| Innkeeper Response |
Thank you for your review of your visit. We consider this a chance to improve our guest experience overall.
First, I am so happy that you enjoyed our breakfasts!
We see that we did move you to a different room than you booked – when we do this we are upgrading to a larger room, which we do when possible. We should have let you know this ahead of time. We are also sorry that you felt there was no ski/boot storage – most guests leave equipment with their cars, and we may not have told you that guests can leave boots in the heated foyer. While we believe our rooms are nicely appointed we thank you for letting us know the bed was not to your standards – we will replace the mattress if needed. This is the very first complaint about our bed comfort. On room amenities, we debate implementing Direct TV, or taking TVs out completely. We are starting a survey on preferences about TVs will decide on this after hearing from our guests. We will make the text on our website clear that TVs are currently for movies only.
On phones, we do state in our confirmation letter that your cell may not work here, but that you can get service once in town. Phones in the rooms are for local calls to restaurants, services, etc., and we always offer guests use of the house phone for long distance or other calls if needed. We are in a small town at 9000 feet, and coverage is certainly not perfect! Lastly, on the snow removal – we believe you stayed with us during the worst winter weather of the season. The fact that you had trouble with the amount of snow in our parking area is very unfortunate and we apologize for that. Our snowplow service was late – as you can imagine they were so busy with the vast amount of snow accumulating in the area. We plow diligently through the season – this was simply bad timing for you. And I do believe that the staff was gracious in shoveling to get you un-stuck!
We appreciate your candid review and hope you will visit us again!
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| - Christine French (Innkeeper) |
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