Mast Farm Inn
The Mast Farm Inn is more than a bed and breakfast, with inn rooms, private getaway cottages, fine dining and great wines, organic gardens, and unique gifts completing our historic country appeal. The key to the Inn’s success, however,... more
Here is what guests had to say...
| Innkeeper Response |
We are sincerely sorry your stay did not match your expectations of value in terms of the 2 reasons you describe. We are glad that you found The food excellent and the inn beautiful. ~ For the dust: I have to say I am surprised by the cleanliness comment because that is the single most important factor to us here. We have a lot of procedures in place to assure cleanliness. Among which, we vacuum the floor after sweeping, and after housekeeping has finished the room, every single day, we have a person whose sole job here is to inspect for cleanliness and prep the room with flowers, water, cookies, snacks, etc... Our sanitation score for the Inn is exceptionally high at 96.5 and for the restaurant 100. Something may have happened and we can only apologize and wish you had brought the matter to our attention at that time. You can see in many of the reviews here very high marks for cleanliness, although significantly more challenging in a Historic Register property ~ For the bed: You are right and that was the result of a mix-up as some guests request the two mattress arrangement, and we will be changing things back to the way they are supposed to be. We would have changed then and there had we known ~ Overall value: I stayed at a hotel recently where Internet was $17.26 a day, parking $27.41, very plain minimal breakfast $70 a day for two, and small bottle of water in the room was $5. That is $117.41 a day in tack-ons. And this was in a regular American city not Manhattan. On Veterans Day Weekend, you paid $219 a day all included. People tend to forget all that is included in B&B rates when compared to hotels rates. Here, all and much more, such as all the soft drinks, coffee, tea, homemade cookies, and snacks, are free, including a Champagne reception with food, and live music if you book on weekends where rates are slightly higher than weekdays. I am not saying this is your case but it is important people compare apples to apples. Again our apologies.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Dear Mike, We cannot thank you enough for the very kind words of encouragement and support. Many things we do and don't do sometimes go unnoticed. So it is truly heart warming to receive a review such as this.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Thank you so very much for such an articulate and detailed review. Guests such as you make this profession a real pleasure, and as 5 members of our family work here full time it is also very gratifying and encouraging. Thanks again.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Thank you for taking the time to write such a clear review. Hearing things from previous guests is much more important than anything we could have to say, and it enables people to determine for themselves if we are a good fit for their plans. Thanks.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Thank you. The Blacksmith shop is indeed a wonderful place to stay for 3 days. You can feel the layers of tension peeling off after about 15 minutes there. We greatly appreciate your very kinds words. Thanks again.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Thank you so much for the very nice review. We know what you mean about hard to leave. This is a magical little valley. Hoping to see you again soon.
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
The roads to here are all paved. It seems you took a wrong turn and ended up on a dirt road thinking that was the only way here. All three primary accesses to the Inn: Broadstone, NC105 and NC194 are fully paved the entire way.
There are 50 plus restaurants within a 8 mile radius; and we have a complete list with descriptions at the front desk. You received an email questionnaire 7-10 days prior to arrival which asked if we could help you with anything, including dinner reservations.
The phone numbers are printed, on display several places, and all are correct. It's possible you dialed a wrong number. At home it's also possible a nanny answered but 95% of the time someone is home as 5 of us live on the same property. In fact if you are who we think you are, my wife answered the phone. As she has a French accent perhaps you thought she was hispanic, hence the maid.
There is no owner here, there are five. The Porches are not the owner's, nor belong to any of the owners, but to a fleet-sharing club located across the street at the barn. The Porsche Golf cart you speak of is no such thing, but an street-legal electric car made by Chrysler that we use; as we live 500 yards down the road this cuts down on wasted gas going back and forth, eliminates emissions, and hopefully demonstrates that electric vehicles can be of practical use.
The reviews here and elsewhere speak eloquently of the very highest quality of our personal assistance and services.
While we regret you stay started off on a bad foot due to a wrong turn and fog, and seemed to remain fixed in that state of discontent, we can only help if we know there is a problem. We ask guests almost every time we see them how everything is going and if they need any help.
We work hard to provide the very highest quality available anywhere and feel your review is not an accurate portrayal or characterization of our efforts.
The Mast Farm Inn
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| - Henri Deschamps (Partner) |
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| Innkeeper Response |
Many of the reviews here speak of our natural generosity, and the great care we take in all things big and small. We hope you will read beyond here to other reviews which are a significantly more accurate reflection of our services and dedication.
Dear Sadly Dissapointed, We have socials on weekends where we offer guests champagne, snacks, appetizers, often have live music etc... If a guest wants wine from the bar at other times it is room service and billed as we do not run an open bar for the inn guests. You had water and ice in your room, and there are always fresh baked items near the front desk.
When you arrived, you did not have a reservation, as such nothing was prepared for your arrival. One of us is always here from 6AM-10PM 7 Days a Week. We had a family reunion to celebrate our son’s birth and baptism, knew that we would not present, and advised you of this before you checked-in. Because of that, and because you indicated you wanted a bargain, we offered you, at check-in, a 30% discount on our least expensive room and then offered you for that 30% discounted rate a free upgrade to any room; including the most expensive one at twice the price, which you selected. You paid $135 which included breakfast for two for a $259 room, yet you sent us a letter asking for a full refund.
When you called about the bat, My husband & I were at the family gathering 30 minutes away. We sent someone who arrived in less than 10 minutes, and we left our reunion to arrive within 30 minutes. We heard the bat in the hall bathroom, removed it, saw your lights off and thought it best not to disturb you because we thought you were sleeping.
While in the course of visiting anywhere something can go wrong, it is usually one thing; when we see a litany of complaints and a guest requests a full refund, in a context such as this, we do not provide one.
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| - Sandra Deschamps Siano (Innkeeper) |
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4/16/2007 |
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Mast Farm Inn2543 Broadstone Road Valle Crucis, NC 28691 USA
| Phone: | +1-828-963-5857 | | Fax: | +1-828-963-6404 | | Toll-free: | +1-888-963-5857 |
Innkeeper(s)
Sandra Deschamps Siano & Danielle Deschamps
Rates:
$135 - $325
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