Mast Farm Inn
The Mast Farm Inn is more than a bed and breakfast, with inn rooms, private getaway cottages, fine dining and great wines, organic gardens, and unique gifts completing our historic country appeal. The key to the Inn’s success, however,... more
Here is what guests had to say...
| Innkeeper Response |
Many of the reviews here speak of our natural generosity, and the great care we take in all things big and small. We hope you will read beyond here to other reviews which are a significantly more accurate reflection of our services and dedication.
Dear Sadly Dissapointed, We have socials on weekends where we offer guests champagne, snacks, appetizers, often have live music etc... If a guest wants wine from the bar at other times it is room service and billed as we do not run an open bar for the inn guests. You had water and ice in your room, and there are always fresh baked items near the front desk.
When you arrived, you did not have a reservation, as such nothing was prepared for your arrival. One of us is always here from 6AM-10PM 7 Days a Week. We had a family reunion to celebrate our son’s birth and baptism, knew that we would not present, and advised you of this before you checked-in. Because of that, and because you indicated you wanted a bargain, we offered you, at check-in, a 30% discount on our least expensive room and then offered you for that 30% discounted rate a free upgrade to any room; including the most expensive one at twice the price, which you selected. You paid $135 which included breakfast for two for a $259 room, yet you sent us a letter asking for a full refund.
When you called about the bat, My husband & I were at the family gathering 30 minutes away. We sent someone who arrived in less than 10 minutes, and we left our reunion to arrive within 30 minutes. We heard the bat in the hall bathroom, removed it, saw your lights off and thought it best not to disturb you because we thought you were sleeping.
While in the course of visiting anywhere something can go wrong, it is usually one thing; when we see a litany of complaints and a guest requests a full refund, in a context such as this, we do not provide one.
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4/16/2007 |
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| All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. |
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