The Queen Anne Bed & Breakfast
Discerning visitors to the charming city of Natchitoches, Louisiana stay at The Queen Anne, conveniently located in the historic heart of town. At almost 100 years old, The Queen Anne continues to define elegance while offering excellent... more
Here is what guests had to say...
| Innkeeper Response |
It is with deep regret, I pen this letter concerning the disappointment you feel towards your recent stay at our Inn. I am pleased you thought the Inn was nicely decorated, both clean and quite; but saddened with the issues you had during your visit. I can only hope you will allow our Inn the opportunity to host any future trips to our city. As I see you stayed with us for two evenings; I assure you we would have done everything possible to correct the water issues if given the opportunity. In addition, we would be happy to prepare breakfast items inviting to everyone if you let us know. Freshening the rooms while you are enjoying breakfast is in no means intended to make you feel rushed; quite the contrary... to only make you feel at home and free to start your day without worry. We make or remake the beds, remove the trash, refresh coffee display, and toiletries, exchange linens; all in an effort to create an environment where you feel comfortable, and where your needs are met. I am incredibly sorry if any of the common practices designed to enhance your stay made you feel rushed; as that was never our intention. Again, thank you for your comments and please give us the opportunity to change your mind.
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| - Charles A. LaCaze, JR (Guest Service Manager) |
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| Innkeeper Response |
I am incredibly saddened by your experience at the Queen Anne. I think you know as well as I; this is not the way we want our valued guests to be treated. As the level of service we strive to endeavor; both in the rooms and food and beverage aspects of the entire lodging experience, is a much higher level than described in your review. I apologize no one was there to greet you upon your arrival. As each guest's arrival times are different, it is difficult to greet everyone at the door; no matter how much I would like too. This is why we provide all contact information when making your reservation, checking in, and the phone at the front door rings directly to guest services. If I had known or been contacted upon arrival; I would have been glad to welcome you personally, bring in your luggage, give you a tour of the Inn, answer any questions you may have about the area, and set up dinner reservations for you. In addition, there will never be a time, where being served a breakfast at the incorrect temperature is okay. All hot food and beverages should be served hot; all cold food and beverages should be served cold. It is our greatest priority to insure your stay with us is completely satisfactory. We have an extensive repertoire of menu items we normally prepare; both traditional and nontraditional. We would be pleased to prepare any requests you may have if you let us know. I am hopeful you will give us the opportunity to show why we are one of the top Inn's in the world; as it is obvious your experience was not representative of the Queen Anne Bed and Breakfast. Please accept my deepest appreciation for your comments and deepest apologies for any inconveniences caused to you during your stay.
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| - Charles A. LaCaze, JR (Guest Service Manager) |
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| Innkeeper Response |
I am both excited and saddened concerning your experience at the Queen Anne... Excited to hear your needs and wants were met; you enjoyed the atmosphere and ambiance we strive to create at the Inn... Saddened to hear of your disappointment with the breakfast during your stay with us celebrating such a special occasion as your 50th birthday. As each individuals taste are different, and we endeavor to please 100% of our guests 100% of the time; sometimes it is difficult to achieve our goal of pleasing every single guest with every single dish we present. I do know, if only given the opportunity, our Innkeeper's would do anything possible to make each guest's experience 100% satisfactory. Therefore, if we have the pleasure of hosting your 51st birthday celebration; please just let us know what we may do to not only meet but exceed your expectations. Happiest of Birthday's too you!!!
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| - Charles A. LaCaze, JR (Guest Service Manager) |
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| Innkeeper Response |
I was very pleased to read you enjoyed your recent stay with us at the Queen Anne Bed and Breakfast. In addition, I wanted to apologize to you; if no longer offering the complimentary wine caused you any inconveniences during your stay. We ended the complimentary wine program at the end of 2008; eliminating any wording of this program on our promotional resources. I look forward to having you as our guest again in the future and thank you for your continued support of the Queen Anne.
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| - Charles A. LaCaze, JR. (Guest Service Manager) |
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| Innkeeper Response |
As the Queen Anne B&B has stood for over a century, our owners paid very close attention to all details when updating the house for the comfort of our guests; maximizing all available space, while maintaining the integrity of the home's history. With five separate guest rooms to choose, there are multiple sizing options for both bedrooms and bathrooms; allowing each valued guest the opportunity to find something suitable to there individual tastes and needs. The Queen Anne Room has three separate bureaus and tables for guest items, including ample space for two traveler's toiletries. Upon notification, our staff members are always willing to quickly fulfill any guest’s request, as exceeding guest expectations is our ultimate goal. We greatly appreciate all guest comments and suggestions, as this helps us maintain a service level our guests have not only come to appreciate but expect when returning to any of our properties.
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| - Robert Apponey (innkeeper) |
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| "Awesome , quiet, clean, clean, excellent ammenities, staff are super helpful and friendly"
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7/24/2009 |
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Awesome , quiet, clean, clean, excellent ammenities, staff are super helpful and friendly wonderful bed. If your are looking for good night's rest and excellent breakfast stay at the Queen Anne. View Reviewer Info
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| "50th surprise birthday"
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7/15/2009 |
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| Innkeeper Response |
At the Queen Anne, we are thankful for the reviews we receive via BedandBreakfast.com; allowing us the opportunity to better create an environment conducive to the enjoyment of all our guests. I want to express my sincere apologies for any inconveniences caused to these guests; resulting from their recent stay with us. After reviewing the concerns, I am hopeful any future guests will understand that the issues aforementioned are not specific to on-going problems related to our Inn. It is true that our rooms do not have individual thermostats. However, both thermostats for the home are centrally located; affording each guests the opportunity to set the temperature at a level best suited for their individual taste. I was very concerned to read that, even though presented beautifully, these guests felt both the coffee and the food were not served at the correct temperature. As it is our greatest priority to provide excellent guest service; along side a product we feel is unmatched within our community, I only ask that we are given the opportunity to correct any issues at that time. It is true Pam has just started within our company as an Innkeeper, but her experience within the Industry gives me insight into how greatly she will prove beneficial to our company as a whole. I remember when I first began on my own; how apprehensive I was, wanting to get everything perfect for our guests. I am sure if made aware of these guests concerns, she would have done everything within her power to correct the aforementioned issues. Please know that I am still an Innkeeper within our company; I have relocated to the Judge Porter House and now act as Manager/Innkeeper for our properties; I will always make myself available to insure our guest’s needs are met or exceeded. In addition, even though an Innkeeper does not live on property, we can be reached 24 hours a day as indicated on both our confirmation letter and within our check in envelope. Thank You… Charles, Manager/Innkeeper
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| - Charles A. LaCaze, JR (Manager/Innkeeper) |
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| "Christmas visit"
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12/15/2008 |
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| "great anniversay"
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12/3/2008 |
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| "Wild Women Get-away"
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11/12/2008 |
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| "Great Experience"
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11/10/2008 |
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