Aleksander House Bed & Breakfast
Aleksander House is a gracious in-town 1882 Victorian Italianate home centrally located in historic "Old Louisville" near shops, restaurants, museums and many attractions. Completely restored, it is listed on the National Registry... more
Here is what guests had to say...
| Innkeeper Response |
To begin with, I was never notified that a negative review was posted to my page. The only way I found out was that today, Nov. 19th, a potential guest saw it and canceled his reservation because of it.
The review contains many inaccuracies and leaves out the most important information. First of all, when this couple called and booked their room, my Inn was completely booked during the time they wished to stay. At no time did they say they would not come if the other guests canceled. The night before they were to arrive, I was taken to the emergency room with a suspected heart attack. I am in my seventies and my doctor considered my symptoms to be very serious. I remained in the hospital for a couple of days. .
I called my housekeeper, from the emergency room,to cover me and let my guests in. Unfortunately, she arrived a little late and they had to wait. The other scheduled guests, a family, had canceled the day before for that night, because of a death in the family. There was no reason for the complaining couple to cancel. They were told, by my housekeeper, that more guests were checking in the next day
The front of my house is never unkempt. I have had a successful business for 16 years and would never let my yard go. I am inspected and approved by AAA and other agencies. I have never heard of a police man on my block telling anyone they couldn't be out after dark. My Inn is in a perfectly safe neighborhood. I live here alone and have never had a problem.
I pride myself and my employees on our hospitality. We care about our guests and provide them with the very best in comfort and surroundings, as well as a carefully prepared morning gourmet breakfast. We would never be so careless as to deliberately ignore our guests, no matter what the emergency might be.
I feel am being unjustly punished with this negative review.
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| - Nancy Hinchliff (innkeeper) |
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Contact Information
 
Aleksander House Bed & Breakfast1213 South First Street Louisville, KY 40203 USA
| Phone: | +1-502-637-4985 | | Fax: | +1-502-635-1398 | | Toll-free: | +1-866-637-4985 |
Innkeeper(s)
Nancy Hinchliff
Rates:
$115 - $124
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