Monthly Billing FAQs

Frequently asked questions about our monthly billing process.

Who is eligible to participate?

All new and renewing members of are eligible for monthly billing.

Is there a charge for using monthly billing?

No. does not charge extra for monthly billing. Some financial institutions may charge extra for automatic payments, so ask your bank about possible fees.

Can I add a secondary listing and/or an availability calendar link to my monthly billing after I have signed up or renewed?

Yes. You can add multiple products to your membership package at any time. All additional products are covered by our 90-day guarantee.

Can sign up for monthly billing using my checking or savings account?

No. A debit or credit card is required for recurring payments. If you prefer to pay by check, please mail us a check for the annual fee or give us the check information by phone.

Will I still receive a invoice in the mail?

Yes, you will still receive a copy in the mail before your annual auto-renewal.

Will I receive a monthly receipt?

Yes. We will email your receipt after your monthly payment is processed.

What if I don't agree with the amount charged?

Please contact us within one week of the payment 1-800-GO-B-AND-B (1-800-462-2632).

Can I change the credit card I have set up for recurring payments?

Yes. From your home base, click the Billing Information link. Changing the credit card and/or expiration date is an option on that screen.

Are recurring payments safe?

Yes. Both and your financial institution are required to keep your banking information confidential. uses VeriSign and McAfee Secure to ensure high security standards.

How do I stop participating in the program?

The first 90 days of your new or upgraded membership are covered by our guarantee. If you are not satisfied, let us know and we’ll refund your money. After the initial 90 days, all listings are on a one-year agreement with auto-renewal. If you have any questions, please contact or call 1-800-GO-B-AND-B (1-800-462-2632).

What if my credit/debit card is declined?

We will notify you immediately by email, and by telephone if necessary.

What if a payment is returned by my bank?

Payments may be returned by a financial institution for insufficient funds, closed accounts or other reasons. If your payment is returned for any reason, reserves the right to charge you a $25 processing fee. also reserves the right to discontinue your participation in the program if your payment is rejected more than once in a six-month period. Your financial institution may also charge fees for rejected payments.

Can I pay installments instead of monthly billing?

No. We do not offer an installment plan. The monthly plan was designed to provide a convenient, flexible payment option.

What happens when my check is converted to an electronic transaction?

We use information on the check and “convert” the check to an electronic transaction based on that information. Electronic transactions are more efficiently processed than paper checks, and that helps keep our costs low and reduces our impact on the environment.

Why isn’t the check listed on my bank statement?

Because your payment is processed as an electronic transaction, it may be listed in the section of your bank statement with other electronic debits. The description of the electronic debit includes information to help you easily identify your payment. Bank statements typically include only the serial number, paid date, and amount for checks. Because converted items are electronic debits, you may be able to see the payee and a transaction description in your statement

May I get my original check back?

No. For your protection we destroy the original check. We want the original check presented for payment only once, through an ACH debit.

What authority allows you to convert my check?

Pursuant to regulatory rules (NACHA and Regulation E), we properly notified you of our intention to clear your check electronically. If you prefer not to have your check converted, you can opt out by calling 800-462-2632.

May I place a stop payment on a converted check?

Yes. As with any stop payment, however, you should place the stop payment with your financial institution as quickly as possible.