Innkeeper Testimonials

See what our Innkeepers have to say
about being a member on BedandBreakfast.com:

January 11, 2008
“Wow, you guys are impressive. We recently hosted guests who posted a very nice review on BedandBreakfast.com and accidentally clicked the incorrect rating button, intending to click all as “Outstanding”. After posting the review they realized the error and emailed Support asking for assistance in correcting the error. The guest blind copied us with the request. Within 48 hours the change was made. Thank you!

“We recently made a mistake when bidding for Inn of the Month and wrote to ask you to correct it. Within 24 hours my mistake was corrected. Thank you!

“This week being Bed and Breakfast Week on Wheel of Fortune, which was sponsored by BedandBreakfast.com, our website traffic has better than tripled, and our bookings for February, March and April have increased over last year by almost double. BedandBreakfast.com runs as high as 35% of our referring sites.

“It is very nice to do business with an organization that responds to customers needs quickly, and to see such positive results from a marketing campaign. Our money is well spent!”
- Steve And Carmen Finn, Knittel Homestead Inn, Burton, Texas


January 10, 2008
“As much as I would like to sell gift certificates that are exclusively for my inn, I realize that we are not the perfect gift for everybody. For some folks, we are too far away, too close, not touristy enough, too casual, or just not a good fit for the recipient. This year, I gave everyone who enquired about a gift certificate an option of a certificate to be used exclusively with me or good at any participating B&B in the BedandBreakfast.com membership Many liked the idea of having choices, and I sold them the BedandBreakfast.com gift card. I got the commission up front, and I don’t have to worry about the liability. I also get most of the face value back should the gift card be used at my inn. The process was quick and easy. I am very happy with the results and will continue to offer BedandBreakfast.com gift cards as an option when people enquire about gift cards.”
- Mike Venturini, Munro House B&B Spa, Jonesville, MI


January 10, 2008
“It's easy to sell your gift cards...the fact the recipients can use them at over 4,000 different properties gives them wonderful options!”
- David & Julie Becker, Byrn-Roberts Inn, Murfreesboro, TN


January 9, 2008
“We love the BedandBreakfast.com gift card program and choose to use it rather than our own personal certificates.”
- Dwight and Lisa Hostvedt, Lost Mountain Lodge, Sequim, WA


November 16, 2007
“I have been a professional photographer for 40 years. Recently I was asked to help a B&B on your website handle their advertising and websites. I’ve been re-working their photos/info on your B&B site and had a few problems. In each case I wrote an email for help and received a fast reply from Patrick, your membership consultant. I have been using computers for well over 20 years and never ever have I received such wonderful service!

“In all my years of contact with all those software makers, computer manufacturers, ISP dealers, et al, have I been given such useful guidance, careful consideration, polite personal attention and helpful future suggestions, that I’ve been getting from your employee.

“Pleasant and knowledgeable help of this kind is so rare that I thought it only legend, that it didn't actually exist. He proved this a fallacy. This fellow is a gem!”
- Eric Sins, Photographer, Long Creek, Oregon


November 16, 2007
“You people are right on every thing. I love doing business with you.”
- Pepper, Cherry Wood Bed & Breakfast and Barn, Zillah, WA


November 16, 2007
“I am SO glad you're there to help. Never in my 20 years of computers have I had such pleasant and knowledgeable help.”
- Eric, webmaster for Cherry Wood Bed & Breakfast and Barn, Zillah, WA


November 12, 2007
“I don't know how I could possible be more pleased with BedandBreakfast.com. Not only were you extremely helpful in getting me started, but your whole company has been phenomenal so far. Adam, your call back to me today was just another example of what a quality oriented company you work for. Please tell Patty that I truly appreciated the extra time she spent with me explaining all the details of what I needed to do to get the ball rolling. I planned to call her myself and thank her, but I've been so busy taking reservations that I haven't had the chance to get to it!”
- Lonnie Sobel, Jersey City's Bed And Breakfast, Jersey City, NJ


November 9, 2007
“I am happy to report that we have had several inquiries from your site, including one guest who is staying for five nights, so our membership cost has been covered. Thanks for your help!”
- Caitlin Adair, Sanctuary, Putney, VT


November 8, 2007
“Bedandbreakfast.com rocks! We were blessed to have your service in our first year of operation. We have had a consistent flow of guests since opening our doors in January 2007, some by word of mouth, but most through our web marketing efforts. BedandBreakfast.com shares a considerable amount of responsibility for our current success.”
- Kathryn Stemac, Hartzell House Bed and Breakfast, Addison, PA


October 24, 2007
“I just wanted to let you know how impressed I am with your membership signup process. Everything was so easy. The gentleman last night walked me through uploading pictures, which was great. Thank you for a job well done; now all I have to do is wait for a response from future guests.”
- Sharon Wise, Stone Creek Bed and Breakfast, Broken Arrow OK


October 24, 2007
“THANK YOU for the easy-to-use postage-paid review cards. They have been very successful. I am thrilled with the two recent reviews on my BedandBreakfast.com listing.”
- Susan Livingston, Harborside House, Marblehead, MA


October 3, 2007
“I have enjoyed working with your entire team at BedandBreakfast.com, and you may consider me a customer for life.”
- Eileen Randman, A Bientot a la Maison LaVigne, Hapeville, GA


October 3, 2007
“Adam thanks for your help today. You are very good about answering my questions. I look forward to doing business with you and hope to have a long successful relationship.”
- Jeanetta Owens, La Terraza Guest House, Livingston, TX


September 12, 2007
“Since we have been listed with BedandBreakfast.com, our website hits have greatly increased. In fact, I just received an email from our webhosting company because we are about to exceed our bandwidth from all the traffic. That's a good problem to have! BedandBreakfast.com quickly became our top referrer site (even over Google), and I have to credit our huge increase in hits to being on the site! Thanks!”
- Jennifer Marder, 117 West Gordon Street @ Chatham Square, Savannah, GA


August 29, 2007
“The website is incredibly easy to navigate. The gift cards are simple to activate. It was so fast, I couldn't believe it!”
- Merrie Hammond, Asa Cline House Bed & Breakfast, Yellow Spring, WV


August 15, 2007
“Although this is my high season, I want to take a minute to thank you for the great support you have given, especially with online reservations. You were very patient when I first set up my online reservations, and when I had a problem adding a new room a few months later, you again patiently walked me through the process. You gave me a great piece of advice then and I want you to know how helpful it has been. You recommended at that time -- just before my high season -- that I extend my online reservation listings throughout the summer. That way, if I had a last-minute cancellation it would only take seconds to make that room available for online reservations. My vacancy sign is collecting dust in the closet this season thanks to the online reservation program!”
- Karen Morella, Serendipity Bed & Breakfast, Ocean City, NJ


August 7, 2007
“The best thing I have done for my business is to use the online reservations service. I know that the commission may appear to be high, but I have more than doubled my bookings. People now can call us to make a reservation or go to BedandBreakfast.com to make a secure reservation. I advise all B&B owners to use this service; it makes common sense. I thank BedandBreakfast.com for helping improve my business.”
- Gary Dotterman, Casa do Zequita B&B, Boston, MA


July 25, 2007
"I was thrilled when I heard about the BedandBreakfast.com gift card reseller program. As far as guests are concerned, it's much nicer for them to buy something they can use everywhere!"
- Julie Becker, Byrn-Roberts Inn, Murfreesboro, TN


July 19, 2007
"BedandBreakfast.com has been our No. 1 B&B directory referrer for the past few years. I really enjoy the service they provide and the extras that they do for B&Bs like the online reservations program and the gift card program. The gift cards have been real popular with our guests."
- Jennifer Macgillonie, The English Inn, Port Townsend, WA


June 18, 2007
"Sixty percent of my business comes from BedandBreakfast.com, and the service I've gotten from BedandBreakfast.com has just been superb! I've been in business for five years. When I first got into the business, I wasted money by joining a bunch of directories. Now, I only belong to two, and of the two, BedandBreakfast.com sends me 60% of my business."
Gary Dotterman - Casa do Zequita - Bed & Breakfast - Boston, MA


June 14, 2007
“Please allow me to commend your Membership Consultant Meghan. She is professional, and a caring and friendly individual. Thank you Meghan for all you have done for my business and for me.”
– Troella Tyznik, My Fair Lady Bed and Breakfast, Crisfield, MD


June 13, 2007
"Since joining BedandBreakfast.com, my membership and the online reservations program have absolutely worked. I had a 91.5% increase in occupancy and a 66% increase in income over the previous year. In addition, my membership paid for itself in the first week upon joining."
– Nancy Noll, The Queen, A Victorian Bed and Breakfast, Bellefonte PA


June 7, 2007
"We are only a very small B&B but your site is really helping us!"
– Anne Dodge, 167 Water, Newburyport, MA


June 7, 2007
"I am so excited that the gift cards will finally be valid in Canada!"
– Anen-marie Dubois, Victorian Charm Bed and Breakfast, Niagara Falls, ON


May 31, 2007
"For those of you who want to ‘talk’ to your guests and approve them before they arrive, the world of hotels.com, etc., via BedandBreakfast.com is probably not for you. For the rest of us who have empty rooms at slow times and are looking to grow our business, BedandBreakfast.com Online Reservations is a good deal. The staff has been very flexible and understanding with us, and we have picked up a good chunk of revenue that we otherwise would have left on the table during our slow times."
– William Speakman, Springfield House, Boalsburg, PA


May 23, 2007
"We participate in BedandBreakfast.com Online Reservations, and our business has picked up 30% as compared to last year for the same month."
– Freddy Riley, Honeysuckle Hill, West Barnstable, MA


May 22, 2007
"We participate in BedandBreakfast.com Online Reservations, and it works for us. One part of this that is not talked about much, and to me has been the best part, are the calls we get from the people that see us on Expedia and then look at our website and then call us. We get a lot of business from this. We have also had one online booking through Expedia that resulted in about 20 room nights booked with the same family that month directly thorugh us."
– Patricia Faser, Fairfield Place Bed & Breakfast Inn, Shreveport, LA


May 22, 2007
"The online reservations program is easy to learn and to use on an everyday basis. The 'Online Reservation Manager' screen has a lot of helpful features. We have been very pleased with the amount of business we've received from BedandBreakfast.com, hotels.com and Expedia through this program."
Tangi Pina, The Mary Prentiss Inn, Cambridge, MA


March 21, 2007
"I have been a BedandBreakfast.com customer for many years, and I believe BedandBreakfast.com is at the cornerstone of pushing the world of B&Bs to the forefront. I use BedandBreakfast.com for so many marketing aspects of our business, including the gift card program, and online reservations with the connection to hotels.com and Expedia. It almost seems like a no-brainer to me to use their reservation program as well, though their sister company RezOvation. I love the two-way interface for online bookings that seamlessly interfaces with the hotel software program and the fact that the online booking fee is fixed monthly by number of rooms as opposed to the number of bookings. Just as important is the fact that BedandBreakfast.com has many familiar faces that one sees as one ‘matures’ in the business. The fact that so many of the same faces and people are there to support us with our questions and business is vital to me. I believe that it is in the best interest of my business to use a place that gives a good warm, comfortable feeling."
– Mark Kulkowitz, Carroll Villa Hotel, Cape May NJ


February 9, 2007
"Thanks for all you do for our industry! Your continued commitment is really appreciated!"
– Phyllis Murray, Ohana Hale Oahu Hawaii, Kailua, HI


January 12, 2007
"Thank you for always sending us our stats! You give us what we need to see, and we appreciate the value we get for the money."
– Mary-Martha, Howlers Inn, Bozeman, MT


December 8, 2006
"We recently closed The Keep after almost 15 years. (This on top of my almost 35 years in resort and corporate management.) We want to thank you and everyone at BedandBreakfast.com for all your help during our membership. You were by far our best source of business all along."
– John Stuart, The Keep, Lexington, VA


December 7, 2006
"We are on a roll with updating photos, real-time online bookings and will be excited to see the results."
– Robyn Wendt, Rhythm of the Sea B&B, Cape May, NJ


December 5, 2006
"Thank you - You are a star! I appreciate the service!"
– Louis Botha, Great Tree Inn, Mayville, NY


November 28, 2006
"BedandBreakfast.com is the only marketing site I use. I often tell people that my first guest from the site called within 10 minutes of my receiving an email saying that my listing would soon be up. The caller booked a stay that more than paid for the full year's listing. You guys do really well in search engines, too. My own website listing is never as high on the page. Thanks for the great job you do."
– Mary Blue Magruder, Blue's Bed and Breakfast, Cambridge, MA


November 8, 2006
"Thanks so much for your consistent and EXCELLENT support on our behalf."
– Sue Kernish, Wilde Oaks Guest Suites, Albion, MI


October 31, 2006
"All I can say is, wow, wow, wow! Very exciting...thanks for your prompt work."
– Justine Smythe, Barclay Heights Bed & Breakfast, Saugerties, NY


October 27, 2006
"Thank you so much for passing this review along! We would never have seen it if you hadn't brought it to our attention; we will encourage our other guests to post reviews! This is just so validating!"
– Sue Kernish, Wilde Oaks Guest Suites, Albion, MI


October 23, 2006
"Two weeks ago Playboy International was in Eastern North Carolina doing a photo shoot for its college issue. As the result of a BedandBreakfast.com Publicity Lead I responded to, they called me, came out to see the inn and did the entire photo shoot here (three days)."
– Chloe Tuttle, Big Mill Bed & Breakfast, Williamston, NC


October 19, 2006
"GIFT CARDS! Wonderful idea! Thank you. I am thrilled to be part of this...can't wait for one to be redeemed at our inn."
– Mari, White Lilac Inn, Spring Lake, NJ


October 4, 2006
"I appreciate all the support from BedandBreakfast.com. The team there is super and have all supported me in ways beyond words. They have been my angels "in the outfield" more than once and I look forward to a long working relationship."
– Eileen Randman, Maison LaVigne, Hapeville, GA


September 5, 2006
"Thanks for all BedandBreakfast.com does on my behalf."
– Bill Rouchell, Maison Orleans, Washington, DC


August 28, 2006
"It is always important to me to have vendors who are not only experts in their fields but these vendors must also be good teachers. You and your team are to be commended for being both! It's not easy trying to help all of us independents learn enough to make informed decisions. Because of all of efforts by you and your team, I feel much more confident about the direction that I need to steer the Inn Above Onion Creek. Eric, thank you for what you do and what you bring to all of your clients. You are a good human being!"
– Amy Dolan, The Inn Above Onion Creek, Kyle, TX


August 23, 2006
"Thanks for all your help and insight over the past week. I will, of course, be using as many of the tools as I can implement for the greater success of the inn. Thanks for giving me your time, attention, and support. What you and everyone else at your organization provide really is appreciated and you all do make a wonderful difference!"
– Amy Dolan, The Inn Above Onion Creek, Kyle, TX


August 18, 2006
"Thank you for putting on such a lovely lunch. I enjoyed the meeting the BedandBreakfast.com staff and also many of the innkeepers. I served breakfast wearing my new T-shirt this morning. My guests loved it as much as their eggs and sausage gravy/biscuits."
– Anne Steichen, GrandAnne's on the Lake B&B, Volente, TX


August 16, 2006
"Thanks for amazing prompt and patient response, as usual! You're the best."
– Lenny Zimmerman, A View With A Room, Puyallup, WA


August 10, 2006
"I just wanted to take a moment out of my hectic day to give praise to Janice and Meghan, who responded to a request I made yesterday expeditiously, courteously and with great interest in my issue. It is rare, sadly, in this day and age to see this refreshing, high-end customer service. Every company touts their services, but it is unusual to see such a wonderful display."
– Alyson Bruu, December Marketing, Hampstead, NH


August 3, 2006
"Marti, I've only been here a year and have been working hard to get the inn going in the right direction again. We're getting there now, thanks in large part to BedandBreakfast.com and your special efforts. You do an amazing job for all of us and it's greatly appreciated."
– Patty, Penny Farthing Inn, St. Augustine, FL


July 11, 2006
"Thank you so much for your instruction on redeeming the certificates. It is nice to get customer service that is understandable and courteous."
– Penny Barabe, The Mooring B&B, Georgetown, ME


May 12, 2006
"Of all the places we have listed with, yours has the best customer service."
– Bill, El Yunque Rainforest Inn Bed & Breakfast


May 10, 2006
"By the way, your site is SMOKIN’. I am forever getting great raves about you. I think the name and ideas that you have set forth are impressive. Good work!"
– Regan, Alexander's Inn, Hacienda Nicholas, The Madeleine Inn, Absolute Nirvana Spa and Tearoom


May 4, 2006
"It is such a privilege and honor to be chosen to be included in a press release in the top named newspapers for the "Tanks a Lot" package. Thanks again for the coverage. I will be renewing my membership soon."
– Janice Haney, Green Acres Bed and Breakfast, Greensburg, KS


May 4, 2006
"Thank you for making our bed and breakfast business grow and providing to our guests a user-friendly website. We became a member of BedandBreakfast.com in 2002 and have seen our reservations increase by leaps and bounds. I have sung your praises to other innkeepers about your "5 Star Rating" and how it puts you at the top of search engines. Please keep up the great work. It helps us grow while and providing a lovely bed and breakfast for our guest to enjoy."
– Dianna Chandler, Grandma's Cottage Bed and Breakfast, Port Republic, VA


May 4, 2006
"Thank you for all that you do to help promote the bed and breakfast industry. Just the other day I read an article in our Hartford Courant newspaper about BedandBreakfast.com and the gas promotion! This is very exciting for us, and once again, thank you for giving us the opportunity to showcase our inn."
– Sally Keefe, Inn at Harbor Hill Marina, Niantic, CT


April 28, 2006
"Thanks for keeping me so informed of your special offers and Hot Deals each month! I love using your site; it is so easy to change information and photos. Keep up the great job!"
– Ann Spence, Golden Dreams B&B, Whistler, BC


April 24, 2006
"Thank you so much! I greatly appreciate your prompt, courteous and supportive customer service. I will definitely recommend your business to others and plan to buy gift cards from your company in the future. You are almost too good to be true!"
– Kelly M.


April 20, 2006
"Many of our reservations have been a result of our Best of BedandBreakfast.com awards for the past two years (and we've won four awards!). We’ve tracked newspaper articles from all over the United States and, surprisingly, both years we have received an increased number of reservations as a result of the awards. Now, even during Mud Season in New Hampshire, we're getting bookings every day. BedandBreakfast.com is a great referral source for me.!"
– Lea Greenwood, Eastman Inn, North Conway, NH


April 3, 2006
"Thank you all for the great work you do for our industry."
– Nancy Henderson, Sunset Hill House -- A Grand Inn, Sugar Hill, NH


March 29, 2006
"Thank you for all your kind advice relative to our listing on your website and for the wonderful results! It is really working exactly as you said."
– Gabi Murias, 1890 B&B, Buenos Aires, Argentina


March 24, 2006
"We have really enjoyed your website for our bed and breakfast. It is so good to be able to change our site when we have specials coming up. Thank you again."
– Robin Goucher, Elkhorn Valley Inn Bed and Breakfast, Lyons, OR


February 6, 2006
"Janice, it was so nice to meet you at conference. Thank you for getting my website looking better than it was."
– Dani, Hilltop Haven Bed and Breakfast Toronto, Ohio


February 3, 2006
"Sandy, Having just returned from the North Carolina Bed and Breakfast Conference and hearing you speak, I wanted to thank you for what was the most informative, well-organized, sensible presentation that I heard there. You did an awesome job and I sincerely appreciate all the information."
– Patti Wiles, At Cumberland Falls Bed and Breakfast, Asheville, NC


January 24, 2006
"Thank you for such a wonderful website. I am planning a trip to Williamsburg in November and have so enjoyed searching out the perfect B&B accommodation. There are so many to choose from! This is one of the best and easiest sites I have ever seen. Thanks, now I have to decide!"
– William S.


January 19, 2006
I love this website - I discovered it while searching to compare hotel rates. This is so much better, and so easy. I have ordered an anniversary certificate for my brother and his wife, and I intend to use this website in the future for great gift ideas. Thanks for being there!"
– Libby B., Clarksburg, WV


January 19, 2006
"Thank you for the promotional support you have given our upcoming state B&B association conference. I have received calls from vendors and B&B owners who have found the information on your directory. No wonder BedandBreakfast.com is the No. 1 directory for our industry. Again, thanks!"
– Mat Wilkns, Captain Wohlt Inn, Hermann, MO


January 12, 2006
"We greatly appreciate your selection of our inn [for BedandBreakfast.com’s Editors’ List of Best Undiscovered Inns for Romance]. We feel that this is particularly helpful because your website is generally on the first page of search engines whose key words we track. We only know of one other B&B directory that also routinely is found on the first page. Again, many thanks for the confidence you have shown in our B&B. It means a great deal."
– Christie Pope, The Penrose Bed & Breakfast, Sedona, AZ


January 4, 2006
"You have the best site for BnBers – hands down. Your staff stands above the rest in going the extra mile for those wanting to market as well as sell their B&Bs. Thank you again; I’ll definitely recommend the site."
– Pam, Historic Smyser-Bair House, York, PA


January 2, 2006
"Happy New Year to you as well, and thanks for being the backbone of my business!"
– Janet Reitano, Spruce Hill Manor, Philadelphia, PA


January 2, 2006
"I have had my first successful request from your site and appreciate very much the ability to advertise my business with you. I was about to pay for my advertising with a different company that had also brought me business, when they disappeared from a prime position with Google. I do hope that your site stays in an accessible position for some time, as then I will be happy to up the commitment when the bookings come in regularly. Thanks once again."
– Vivienne Fletcher, Rowan Lodge, Lincolnshire, England


January 1, 2006
"We had great fun participating in your [Inn of the Month] auction yesterday, and we are very satisfied with ourselves for having won it. We are very pleased to have registered with you as we find your site to be fresh, clear and straightforward (unlike many reservation sites on the market today)."
– Tom Pintus and Katie (Tom’s mum), Roman Rooms, Rome, Italy


December 31, 2005
"In the past months we have had quite a few interesting guest contacts through BedandBreakfast.com. We are very glad to be a member of this exciting site. We also want to thank you for letting us know about the March 2006 B&B Expo in Brussels. It sounds very interesting, so we signed up. Again, all the best for you! Keep up the good work!"
– Ruth Krug, Old Doctor’s House Bed & Breakfast, Markt Einersheim, Germany


December 30, 2005
"Thanks so much for all your hard work. I appreciate your support in so many ways I cannot even explain. My bed & breakfast has been a dream come true, and I meet people everyday that come to me through the website. You never know how what you do will affect people and help them to live a more fulfilled special life. Cheers and come visit!"
– Eileen Randman, Maison LaVigne, Hapeville, GA


December 30, 2005
"Robin’s Nest appreciates you – very much. You are one of our mainstay websites. I look forward to our working together, and resultant combined success in 2006. It’s always a pleasure to do business with good people, and you’re good people."
– Robin Smith, Robin’s Nest Bed & Breakfast Inn, Houston, TX


December 30, 2005
"I established my B&B in 1970, and as of 2006, I can say my B&B is the most original B&B in Amsterdam. I always appreciate the sophistication of working with your company. Thank you for your assistance through the last years on the new media, the Internet. I would like to wish you a good, successful and happy 2006."
– Marcel van Woerkom, Marcel’s Creative Exchange, Amsterdam, Netherlands


December 30, 2005
"Thank you for your support and help this past year. Your company certainly has been quite helpful to my little B&B."
– Linda Hansen, Hestelund B&B and Massage Therapy, Berryville, VA


December 26, 2005
"Just wanted to thank you because of the inn I found on your site. It was a wonderful experience. The hosts were attentive and went out of their way to help us find some wonderful antique shops, provided great sightseeing tips, and served excellent food at their restaurant. I’ll be sure to use your site again if I’m looking for a place to stay."
– D.N., Media, PA


November 30, 2005
"Every month that we have been the Inn of the Month, we have had guests tell us that is how they selected us. It seems they have a tendency to view Inn of the Month in detail, then go on to look at others. Seems the first seen ‘sticks’ and it works!"
– Becky and George Fain, Inn at Iris Meadows, Waynesville, NC


November 18, 2005
"BedandBreakfast.com is ALWAYS one of my top two referring directories, and has paid for itself many, many times over. In the last six months I have also taken in over $3,000 in Bed and Breakfast.com Gift Cards."
– John & Sallie Cwik, The Old Brick Inn, St. Michael’s, MD


November 10, 2005
"I am pleased to report that BedandBreakfast.com is in my top 10 referrers each month since May."
– Alyce Mundy, Alyce’s Dunscroft By-The-Sea, Cape Cod, MA


November 11, 2005
"We think you’re the greatest thing going. Keep up the great work, and if you’re ever in this area again, you are welcome to stay at Maple Hill Manor!"
– Todd Allen, President, 1851 Historic Maple Hill Manor, Springfield, KY


November 8, 2005
"Great to see you at the tradeshow! Good to meet those that we do business with. As I mentioned, BedandBreakfast.com has been my best source for online business. You do a fine job. Thank you!"
– C. Elise Buckley-Snoddy, Storybook Inn Bed and Breakfast, Versailles, KY


November 01, 2005
"I received a check from the Hurricane Katrina Innkeepers’ Relief Fund and just want to say thanks. It was a pleasant surprise. It was like Christmas. Everyone has been so generous to us. We had to replace the stove, refrigerator and hot water heater, and this will really help. I have had former guests send me a little something, too. It is very nice to know so many people care. Thanks again."
– Janie Koch, Woodland Oaks Inn, Pass Christian, MS


November 01, 2005
"The response of your member innkeepers has been tremendously heartwarming and helpful to all of the innkeepers of the hurricane area. We all thank you for your generosity, your caring and your commitment. At Butler Greenwood Plantation in St. Francisville, Louisiana, we used your gift to help with the removal of a giant old pecan tree felled by Katrina, and also to replant a live oak tree symbolizing our hopes for the future. We are open for business, and we welcome the world to see what the rest of Louisiana has to offer while our beloved New Orleans recovers (and recover it will)."
– Anne Butler, Butler Greenwood Plantation, Francisville, LA


October 28, 2005
"We have seen our property shown on your website and we think it looks great. Thank you for your fast and efficient services. It was really quite easy and straightforward to fill in the enrollment pages after all! We look forward to doing business with you."
– Katie and Tom Pintus, Roman Rooms Bed and Breakfast, Rome, Italy


October 24, 2005
"Thank you for all your help and wonderful honest advice – always in my best interest. So many folks I deal with today would sell me the Brooklyn Bridge if they could. It is truly refreshing to work with someone so up front and fair dealing, and competent. Thanks for your help."
– Stafford Davis, The Red Cottage, Slingerlands, NY


October 14, 2005
"I just did an update of my site. I believe it is the first time I have really edited it, and I am just so impressed with the user-friendliness of it and the fact that you seem to have thought of everything. You have just done a great job! Thank you."
– Jim Dowling, Gerstle Park Inn, San Rafael, CA


October 2005
"I signed up for the gift certificate/card program and already have two reservations using them. I’m so pleased with BedandBreakfast.com!"
– Lynda Salings, Angels Bed & Breakfast Inn, Hermann, MO


September 09, 2005
"We would be pleased to join the effort to provide help and hospitality to Katrina innkeeper victims in this time of dire need. Keep up your wonderful work – our hats are off to you, Eric, for being such a fine spokesperson for the industry."
– Ms. Doris, Soundview Manor, White Plains, NY


September 30, 2005
"The coverage we’ve gotten [because of BedandBreakfast.com] in USA Today, The New York Times, and Time has been a delight and a real coup for The Hummingbird Inn. That kind of exposure would have cost us thousands of dollars in advertising, and an article offers so much more credibility than an ad. We’ve already started to get phone calls and expect more in the coming days. Not only are we getting wonderful coverage, the process has been great fun."
– Pam & Dick Matthews, The Hummingbird Inn, Goshen, VA


October 19, 2005
"We received lots of business from BedandBreakfast.com, and were very happy with our listing. After we sold our inn, the new owners decided to list with you because we recommended it."
Lill -- Calico Inn - Sevierville, TN


October 14, 2005
"I just did an update of my listing. I believe it is the first time I have really edited it. I am just so impressed with the user friendliness of it and the fact that you seem to have thought of everything. You have done a great job!"
Jim Dowling --Gerstle Park Inn - San Rafael, CA


October 13, 2005
"Thanks for all that you do for us. Everything is going well for me and my sales are increasing because of Bed&Breakfast.com." Eileen -- Maison LaVigne -- Atlanta, GA


October 10, 2005
"We've been very pleased with our BedandBreakfast.com membership, and have found Penny, of the BedandBreakfast.com Support Team to be delightful to work with, providing prompt responses to both emails and phone calls."
Peggy Lee - Power's Mansion -Auburn, CA


October 3, 2005
"I just have a small B&B, but both RezOvation and BedandBreakfast.com Support have been extremely nice and very helpful in getting me set up."
Jerry Pinnix - Mt. Gainor Inn - Dripping Springs, TX


September 30, 2005
"Thanks so much for the coverage BedandBreakfast.com has gotten for us in USA Today, The New York Times, and TIME Magazine. It's been a delight and a real coup for our inn. That kind of exposure would have cost us thousands of dollars in advertising and an article offers so much more credibility than an ad. We've already started to get phone calls and expect many more in the coming days. Not only are we getting wonderful coverage, the process has been great fun."
Pam & Dick Matthews -- The Hummingbird Inn -- Goshen, VA


September 22, 2005
"About 25 percent of all the July traffic to my web site at the Greenleaf Inn in Newburyport came from Bed and Breakfast.com! Whatever you guys are doing, it is working for me. I am going to expand my listing with you."
Tim Weaver -- Market Street Inn/Greenleaf Inn -- Newburyport, MA


September 22, 2005
"About 25 percent of all the July traffic to my website came from BedandBreakfast.com! Whatever you guys are doing, it is working for me. I am going to upgrade my listing with you."
Tim Weaver - Market Street Inn, Greenleaf Inn - Newburyport, MA


September 9, 2005
"We would be pleased to join the effort to provide help and hospitality to Katrina innkeeper victims in this time of dire need. Keep up your wonderful work -- our hats are off to you, Eric, for being such a fine spokesperson for the industry."
Ms. Doris - Soundview Manor - White Plains, NY


September 9, 2005
"I couldn't be happier with the results I have been getting with your website. I am booked solid for the next three months and every day have to turn away dozens of requests. I am hosting guests from Denmark, Scotland, Poland, France, Italy and dozens of other places. My husband and I will soon convert two more of our apartments into B&Bs to accommodate the requests. Your website is amazing, and you can use my testimonial"
Harriet Brand - Brand B&B - Manhattan, New York City, NY


September 7, 2005
"I just wanted to let you know how wonderfully Angelique [of the BedandBreakfast.com Support Team] helped me with my BedandBreakfast.com Gift Certificates when I misplaced the certificate numbers. She was helpful, patient, resourceful, determined to help me, and very, very kind. It was a pleasure working with her."
Janine A (traveler)


August 24, 2005
"Thanks for helping me activate my Inventory Manager for BedandBreakfast.com Online Reservations! I feel that you are providing a very high quality of service." Nancy Mellan - Casa-Luna B&B - Tucson, AZ


May 1, 2005
"Thank you so much for including us in the waterfalls press release; it's generated a number of reservations for us. My inn was included in newspapers in the following cities: Atlanta, Chattanooga, Nashville, and Pensacola, plus a feature story in the Birmingham News."
Sarah Wilcox -- Mountain Laurel Inn -- Mentone, AL


April 02, 2005
"Your website is excellent....thorough and filled with great information. Your Hot Deals and guest comment sections are especially helpful when choosing a B&B. I wouldn't go anywhere for business or leisure without consulting your site."
Cindy H (traveler)


March 31, 2005
"You are one of the best, if not the best, website for finding lodging I have found. I have already recommended you to others. It is so good to see the rates published as well as other pertinent information."
Catherine D (traveler)


February 16, 2005
"Thanks to your marketing lead, our February Romance Specials were included in the Atlanta Journal Constitution".
Becky Fain - Inn at Iris Meadows - Waynesville, NC


February 11, 2005
"The article on Top Ten Marketing Goals was a work of genius. Just getting your message is worth the cost of membership."
Rog & Jim -- Toronto Downtown Bed and Breakfast – Toronto, Canada


January 20, 2005
"We are closing our B&B, but wanted to share some thoughts with you. Over the years, we have been members of at least six other similar websites. I commend your company for being absolutely the best in the industry. We have had far more leads from BedandBreakfast.com than from any other source. Your company is always one step ahead of everyone else. I would highly recommend BedandBreakfast.com to any aspiring innkeeper. The yearly fee definitely pays for itself, and the exposure can't be beat. Your website is not only a fantastic tool for a traveler, but also a great resource for the innkeeper. The message boards were a big success. We have often referred our guests to your website when they are looking for a B&B outside our area. Keep up the good work."
--Elise Shuff


January 12, 2005
"Thank you so much for your Hot Deals program. I have taken my husband to several of these and loved them all. Our latest was the Jackson House B&B in Railroad PA; what a find, as we love to go biking and they sit right next to an awesome lengthy bike trail that goes forever in either direction. B&B people really understand what God meant when He told us to practice hospitality!"
--Jeannette E (traveler)


January 19, 2005
"Press releases are a great way to get extra publicity and I told my fellow innkeepers that BedandBreakfast.com was the reason we got this exposure. Hot Deals are also one of my best sources for guests. I got a booking from it yesterday for three nights for this weekend!!! It works very well and as do the Featured Property ads."
Ellen Smith – Pinhook Plantation – Calhoun, TN


November 4, 2004
"The intervention by the BedandBreakfast.com support team has happily ended in a great result. You showed great respect towards me and helped me out very quickly. I look forward to using your website in the near future."
Joel L (traveler)


February 01, 2005
"Your marketing techniques are the best in the business. As soon as I'm ready, I will join at your top level. Thank you so much for providing a service that is easy to follow, and for caring about your customers."
Phyllis Dragus - Horseshoe Inn –Guthrie, OK


February 09, 2005
"I just wanted to take a second to thank y'all for everything you do to help promote our B&B businesses! Without you, I wouldn't have near as many guests as I do have and I'm truly grateful for all your hard work."
The Elf at Cliff Cottage Inn -- Eureka Springs, AR


October 20, 2004
" I just wanted you to know that dealing with BedandBreakfast.com has been the easiest customer service experience I have ever undertaken. I thought it would be the typical nightmare, but you have all certainly proved me wrong. Now, is there anything you can do about the DMV in Connecticut??"
--Stephanie S (traveler)


August 3, 2004
"I love how easy you make it to post Hot Deals! It just takes a second every Tuesday. I appreciate the computer programming you guys put into making it so swift with so few clicks."
Karen Harris -- Alaska Garden Gate B&B – Palmer, AK


April 26, 2004
"We signed up with you at the PAII convention on Providence; less than one month later, we have already taken reservations and have paid for our years subscription."
Eileen Mauro -- Golden Pear at Grandview -- Bethlehem, CT


April 14, 2004
Someone has really put a lot of thought into the building of your website. It is very easy to use. I give it an A+."
Michael Wade -- Queen Anne Hotel -- San Francisco, CA


March 10, 2004
"I think you have the best bed and breakfast search media online. I have been a member for many years and I always ask potential visitors where they heard about us. The answer is always the same: "Bed and Breakfast.com." I am so pleased that your company has given us so much of our new business.
"I also wanted to share a success story in reference to your inns for sale pages. We advertised our B&B with you, in your Inns for Sale section in January, and started getting inquires a week later. In February, a couple came from Florida to visit us in Cat Spring, Texas. We made a deal, and they begin officially on April the 5th as the new owners. What you are doing really works."
Sunny and John Snyder – Southwind B&B -- Cat Spring, Texas


March, 2004
"Let me know if you need a testimonial about the benefits of responding to writers requests to BedandBreakfast.com. As you know, nothing is overnight, but if you keep plugging, good things can happen. BedandBreakfast.com has been one of the best (if not the best) investment of my marketing dollars. Thanks again for your support."
Doreen Wiggins -- StarGazers B&B -- Big Bear Lake, CA


February, 2004
"I'm a loyal bedandbreakfast.com customer, benefiting from the great work you all do!"
Leslie Merrell -- Adger House Bed & Breakfast -- Waynesville, NC


February 09, 2004
"Eric, you have a great team and should be congratulated on your vision for the company."
- Linda Mossman & Steve Sendele -- Oak Park Inn -- Whitehall, WI


January 29, 2004
"For some time now, I've looked forward each Wednesday to the list of nearby B&B's offering specials. Finally, we're getting to take advantage of one of them. Thanks much for all the good info!"
--C. Miner (traveler)


December 11, 2003
We are so grateful we are for Sandy Soule's your excellent presentation and wonderful spirit of comaraderie. She so readily met our group's rather exacting needs, and was a dynamic presence. She went a long way towards making our event a success. Thank you."
Catherine Arthur -- Superior Small Lodging


January 06, 2004
"Thanks again for another good year. My guests mention how helpful they find your site and how easily it appears in the results of search engine queries."
Eastman Inn – North Conway, NH


December 25, 2003
"We have enjoyed our business relationship and I think you, as a vendor, really work to make our industry stronger."
Bill Moncrief -- Candlelight Inn -- North Wildwood, NJ


December 24, 2003
"Thank you for all the wonderful and creative opportunities that you and your staff develop throughout the year for innkeepers and our guests. As Tim Wilson knows that I am a big fan of your website. When I do have a question he is always very helpful, informative and will direct me to the appropriate person to talk to. Your staff has always been very friendly and has always found time to listen to what our thoughts are on different sections of your site. Great work!'
Valerie -- The Black Locust Inn -- Waterbury Center, VT


December 24, 2003
Our deepest thanks for being such a great Web directory and doing what you do so well. We have just upgraded into the higher level with the photos and description and it has made a remarkable difference."
Richard Linnartz -- Azalea Plantation B&B – Fort Worth, TX


December 7, 2003
"We don't know how much business came from USA TODAY and how much came from MSNBC.com [which also picked up the release]. The phone did not stop ringing and we had the best Halloween ever. We got as many as thirty calls a day. We ended up running our special three weeks in a row. The USA TODAY article is now in our scrapbook and is enjoyed by all."
Carol and Ted -- Captain Grant's B&B -- Poquetanuck, CT


December 7, 2003
"Thanks once again for including us and for doing such a great job. The phone has been ringing and we are keeping track of the results. In the long run, we think the publicity in for our region will be invaluable and certainly would not have happened without your help."
Judy Hotchkiss -- Prospect Hill B&B Inn -- Mountain City, TN


December 7, 2003
"Thanks for all your great work! I have had lots of calls and bookings. The Chamber of Commerce was really excited as well! Let me know when I need to get creative again."
Pat Inmon, John Denham House, Monticello, FL


December 7, 2003
"BedandBreakfast.com is an EXCELLENT investment. Thanks for your first-rate support! You're doing an excellent job."
Pierre Deveaux "70 Traversiere Bed & Breakfast – Brussels, Belgium


November 18, 2003
"Hi! Just wanted to let you know I finally had time to figure out your Featured Property deal, and had fun setting it up. I'm looking forward to seeing any results from this. You make my life as an innkeeper more interesting... Last night, less than two hours after setting up the Featured Property deal, I got a 3-nighter in my most expensive suite and they had seen my inn as the Featured Property! Does this work, or what!"
The Elf at Cliff Cottage Inn -- Eureka Springs, AR


November 13, 2003
"Now that's what I call CUSTOMER SERVICE!!! Thank you for grabbing the better photos from my web site. What a surprise to get such personal attention. Thank you-- you really made my day (and my exposure on BedandBreakfast.com, by the way)."
Sandy Sowada -- The Lost Dog Bed and Breakfast -- Berryville VA


October 10, 2003
"I can tell you that your site is one of my favorite sites to place Robin's Nest. I get good business from you, and appreciate your service."
Robin – Robin's Nest – Houston, TX


October, 21 2003
I really want to commend you and your staff for continuing to streamline member services! I was able to post an existing Hot Deal for my property with two mouse clicks. As a sole proprietor I must make very good use of my time, and you help me do that!"
Cindy Brown -- B&B By The Sea -- Branford, CT


October 13, 2003
"As a result of your publicity leads, and article about our B&B with a full-page photo will be in the November issue of Western Living, western Canada's premier lifestyle magazine with a readership of 750,000 people. Bedandbreakfast.com has proven to be of tremendous value in making our B&B a great success and the Publicity Leads section only makes it much better. Thank you for your great service."
Richard Gazer -- Agua Azul la Villa B&B –Hualtulco, Oaxaca, Mexico


September 15, 2003
"Your site continues to surpass all others in terms of expectations and reservations! My occupancy rate is over 60% during my first month in business, mostly from guests who came from your site! I'm absolutely thrilled with the response from BedandBreakfast.com users."
Beth Harvey -- Harvey House B&B - Oak Park, IL


September 15, 2003
"Just wanted to compliment you on this great website. I especially enjoy reading the reviews on the message boards. Everything is nicely organized and clear. Good work!"
Carolyn P (traveler)


September 02, 2003
"Thank you for making these Hot Deals reminder and soooo easy to do. It is wonderful and a great time saver!!"
Jennifer Dunn -- The Franklin Victorian B&B - Sparta, WI


September 02, 2003
"The new press area at BedandBreakfast.com looks fantastic! Congratulations! I know that must have been a lot of hard work to put together."
Nancy Schretter -- Family Travel Network


September 15, 2003
"Just wanted to compliment you on this great website. I especially enjoy reading the reviews on the message boards. Everything is nicely organized and clear. Good work!"
Carolyn P (traveler)


August 01, 2003
"Thank you for all your publicity initiatives. Such committed marketing efforts are much appreciated, and make BedandBreakfast.com a true partner for us. We especially like the consistent, distinctive, niche positioning of small lodging properties, so that they stand out. In addition, your requests also keep us on our toes internally, to get the information finalized in a timely fashion. So we are doubly grateful."
Shaffin -- Wake Robin Inn - Lakeville, CT


August 01, 2003
"Our listing in your Inns for Sale section resulted in several interesting inquiries, and we were pleased with the coverage we got on BedandBreakfast.com. If I list another B & B, I will be back!"
Judith E. Kelsey -- J.E. Kelsey Real Estate -- Mercersburg PA


July 21, 2003
"Recently another B&B opened up right next to me and I recommended your site and they are already seeing the results! Here's what they emailed me: 'Dear Susan, Thanks for directing us to BedandBreakfast.com and for suggesting the upgrade. Our web tracker shows us that most of the hits have been from that site!!'"
Suzan Bazon -- Bluecrest Bed and Breakfast -- Niagara Falls, Ontario, Canada


June 16, 2003
"I want you to know that I appreciate everything that BedandBreakfast.com does for its customers. Every experience I have had with your business has been an excellent. You guys are doing everything right, and I know that you will keep it up for years to come. Thanks again and I wish all of you at Bed and Breakfast the very best!"
Owen P., a satisfied inngoer


July 15, 2003
"Just finished reading the July issue of the Innkeepers News and wanted to tell you that I thought it was a great issue -- the Branding articles were great and timely for me since I want to put more emphasis on our Celebrations Inn brand. And I just laughed and laughed at the Time for A Smile -- guess I really needed that today... and the Travel Trends were encouraging, also!"
Jean Barton -- Celebrations Inn, a festive Bed & Breakfast -- Pomfret, CT


July 16, 2003
"We are very pleased with BedandBreakfast.com, and the Featured Property program has added to our bookings. We have seen an increase within our very small business and we hope it is coming from the great websites that you and BBonline offer. We not only measure success by our profits but how our friends and family have grown to make our B&B a place of contentment and relaxation! "
Dianna Chandler--Grandma's Cottage Bed and Breakfast --Port Republic VA


June 13, 2003
"Your press release on inns with train specials last fall worked out great. We have had quite a few stays that resulted from it and surprisingly, several from Columbia, SC. So thanks again."
Mary Lou & Harris Levine -- Dana Place Inn -- Jackson, NH


July 16, 2003
"We are very pleased with BedandBreakfast.com, and the Featured Property program has added to our bookings. We have seen an increase within our very small business and we hope it is coming from the great websites that you and BBonline offer. We not only measure success by our profits but how our friends and family have grown to make our B&B a place of contentment and relaxation! "
Dianna Chandler--Grandma's Cottage Bed and Breakfast --Port Republic VA


June 13, 2003
"I have operated for approximately two and a half years and can say the BedandBreakfast.com site pays for its annual renewal within the first month! In the Niagara Region we have had many new B&Bs and I always tell them: If you have to pick only one site, this is the one!"
Suzan Bazon -- Bluecrest Bed and Breakfast -- Niagara Falls, Ontario, Canada


June 02, 2003
"Thank you so much for including us in your article on inns and labyrinths, published in the New Orleans Times Picayune. We feel honored, and we began receiving calls on Monday morning as a result of the article."
Kristie Rosset -- Lookout Point Inn -- Hot Springs, AR


June 01, 2003
"Received my first BedandBreakfast.com gift certificates and I was concerned that it would take forever to get reimbursed. Well, a week after I mailed in the certificates, I received the check. WOW! That was quicker than my credit card processor hits my bank sometimes. Way to go guys - can't wait to get my next ones! "
Laurie -- Evergreen Inn -- Spring Lake, NJ


May 15, 2003
"Just wanted to let you know I posted a "Hot Deal" earlier this morning. Within 15 minutes it resulted in a two-night reservation.
Jocelyn Heard -- Ashley Manor -- Tulsa OK


April 8, 2003
"Your sales and operations staff brought my B&B's Silver membership online smoothly and without delay. I quickly received two reservations for a total of six days thanks to your Hot Deals marketing. I've more than recouped the membership fee and we've got an entire year ahead of us!"
Ken Ilasz -- Boulanger-bassin B&B -- Montreal, Quebec


March 12, 2003
"I submitted a Hot Deal for our largest suite and it was booked! It's free and it worked! Definitely worth it."
Irina Martikainen, Manager -- The Allen House B&B -- Scituate, MA


March 06, 2003
"We've posted a Hot Deal of some kind for the last six weeks, with moderate success. Today we hit the jackpot. We had posted a one-night special for our standard rooms. Somebody saw the Hot Deal, clicked through to our website, and saw our luxury cottages. They called to ask if the one-night special applied. I said no, but I would give them 10% off a two-night booking in a cottage. They took it! "
Yvonne Martin -- The White Oak Inn -- Danville, OH


March 06, 2003
"We ran a Hot Deal for Valentine's Day weekend. It filled three of our five rooms for two nights each. We added extras like roses and cookies in the room that increased the value of the package."
Stacey Marcin & Mark Hampson -- Cornerstone B&B -- Philadelphia, PA


March 06, 2003
"Hot Deals helps tremendously to fill rooms in the last minute. And I use it myself to get away and choose a B&B at a great deal."
Shelley Nobile -- Deacon Timothy Pratt B&B -- Old Saybrook, CT


February 05, 2003
"BedandBreakfast.com's publicist, Marti Mayne, has been giving more than 100% to help me obtain exposure on NBC's Today Show. She alerted me to the media request and has answered numerous emails to assist me."
Anita Gill -- Harborlight Guest House -- Cape Carteret, NC


February 3, 2003
"Thanks for more of your wonderful promotional efforts. The package was such a success with all the great publicity we received both through Frommer's and the Denver Post that the weekend was sold out almost instantly!"
Wendy & Sharon -- Two Sisters Inn -- Manitou Springs, CO

December 3, 2002
"I feel as though a good portion of my Internet business is being generated by your website and I can't imagine leaving it."
Susan Alvarez -- A B&B at The Edward Harris House Inn -- Rochester, NY

November 04, 2002
"Wow! I am so very touched, honored, and thrilled that I was quoted twice in this month's Innkeeper News . You have been such a tremendous support along the way..."
Jean Barton -- Celebrations Inn, a festive Bed & Breakfast - Pomfret, CT

October 02, 2002
"I enjoy and always learn from Innkeeper News and especially appreciate it being on-line (no more papers to add to the stack to sort through). "
June Campbell -- Campbell Cottage Bed & Breakfast -- Kelleys Island OH

October 16, 2002
"[The BedandBreakfast.com Gift Certificate/Card program is] a wonderful opportunity. The guests were an absolute delight, plus they spent another $100 with us for food and massage. Thank you!"
Pam Thorsen -- Thorwood Historic Inns -- Hastings MN

October 08, 2002
"Here's something I find pretty amazing that I thought you'd be interested in. During the past seven days, Frommers.com has been the top referring link to my website, as a result of the web article BedandBreakfast.com initiated."
Ben Gumm -- Angel of the Mountains - Bethlehem, NH

October 10, 2002
"We recommend BedandBreakfast.com to everybody; it is a fabulous and serious company. We have been working with BedandBreakfast.com for two years and we are having excellent results. Many guests are coming to Villa La Sosta through BedandBreakfast.com and we usually receive many availability requests."
Antonio Fantoni - Villa La Sosta - Florence, Italy

September, 2002
"BedandBreakfast.com was responsible for excellent exposure, and sold my listing in just three weeks."
Donald Hoffman, Thompson & Riley Ltd., Lexington, KY

Sept 6, 2002
"We love being a part of BedandBreakfast.com! It is a fantastic way for our customers to find us and a great way for us to feel tied to an industry with great information, statistics and opportunities in your newsletter (yes, I actually READ it !:-)
Abbie Bowker -- Catamount B&B -- Williston Vermont

August 15, 2002
"I was pleased, but not surprised, to find that BedandBreakfast.com ranks first on the Five Star list of INNstar.com. I was checking a promotion from another website and was appalled to discover how many outdated, poorly presented B&B directories are on the Internet. I'll stick with the best!"
Susan Livingston -- Harborside House -- Marblehead, MA

August 09, 2002
"Thank you so much for connecting us to the reporter from the Wall Street Journal; we had a wonderful conversation with her. Thank you also for the help in promoting all of the B&Bs in Colorado. Your work has been invaluable to us and the industry, especially this year.
Wendy and Sharon -- Two Sisters Inn B&B -- Manitou Springs, CO

July 29, 2002
"BedandBreakfast.com was responsible for excellent exposure, and sold my listing in just three weeks. Thanks a million. "
Donald Hoffman -- Thompson & Riley Ltd -- Lexington, KY.

July 22, 2002
"The new site looks great, big improvement!"
Ruth MacDonald -- Lonesome Dove B&B -- Lisbon CT 06351

June 10, 2002
"I just received my first inquiry for reservations by email from our website. Just thought I'd let you know -- this is great! No 'invasive' phone call to interrupt my work and I could answer the request immediately at my leisure."
Sarah Rawlings -- The Snoozy Goose B & B -- Pendleton IN

May 29, 2002
"By the way, we are truly happy with your service."
András Szuhay -- Bellevue Budapest B&B - Budapest, Hungary

May 11, 2002
"I really like the new way the photo gallery shows off the photos. I believe that it is a wonderful improvement."
Linda Steele -- Boots and Saddles B&B -- Sedona, AZ

May 3, 2002
"Thanks for excellent tech support."
Julie and Dewey -- Sea Mountain Inn and Resort -- Malibu CA

April 30, 2002
"Our inn is located 22 miles from a destination city and various attractions. Purchasing featured property ads has brought increased traffic to our site which has resulted in an increase in bookings. The auctions are easy to do and fun. We are quite pleased with this feature offered by Bed and Breakfast.com and would recommend it to other inns."
Larry & Michaelene Stevens - Dickey House B&B -- Marshfield MO

April 24, 2002
"You did a great job. Thanks for all your help. My last 3 guests were from BedandBreakfast.com!!!!
Margi Tanner -- Penon Blanco Lookout -- Coulterville CA

April 10, 2002
"Thanks for your on-line magazine! It is a very valuable resource for me! "
June Campbell -- Campbell Cottage B&B -- Kelleys Island, Ohio

April 8, 2002
"BedandBreakfast.com still continues to be our largest percentage of referrals."
Jeannine & Michael McCann -- Touch of Ireland Guest House -- New Haven, CT

April 6, 2002
"Thank you for your message and help! I saw the new site and it looks great. "
Claudia Damian -- Astoria B&B - New York, NY

April 5, 2002
"We are very happy that your company contacted us to take advantage of this Virtual Tour offer. Manning is the nicest person and it is such a great value. We sincerely thank you for this service."
Donna and Barry Swain -- Cottage Grove -- Sonoma CA

March 29, 2002
"We really appreciate your informing us. The savings is great for a small concern like ours."
Marianne Heck - Westfield House - Westfield, NY

March 26, 2002
"Featured properties advertising has increased our coverage beyond all expectations. We are located in the surrounding metro area but not in a tourist town. Guests can easily commute to the major tourist areas with ease but I couldn't figure out how to be seen. I purchase several "tourist towns" near me for added coverage. I believe the cost so far has been well spent. Guests see our inn when choosing several different areas."
[Innkeeper's name withheld by request]

March 19, 2002
"I'm listed with a lot of internet directories, but BedandBreakfast.com is the only one to send me a newsletter. I'm out in the country, and sometimes feel pretty isolated, and your newsletter makes me feel much more connected."
Kim Walker - Sedalia House Bed & Breakfast -- Sedalia, MO

March 18, 2002
"Thanks so much for all your assistance, and WorldRes.com reservations are the easiest to work with!"
Melody Johnson -- Falcon's Crest Inn -- Government Camp, OR

March 16, 2002
"I was pretty proud of myself for finally editing my own photos.... now you tell me I can do anything. Thanks!!"
Milena Smith -- The Canyon Wren -- Sedona, AZ

March 19, 2002
"I actually love the new system and think you guys should have done this a long time ago...I don't mind a bit paying your commission if it gets me new business. Any businessman with a brain would agree and pay you quickly."
Brett Reese -- VanWinkle's Cave -- Greeley, CO

March 13, 2002
"I just want to compliment your professional service. I was very impressed with everything. All the way down to the cute luggage tags. It's a wonderful site. I have all ready recommended BedandBreakfast.com to many individuals."
(Carol Steiner, consumer comment)

March 8, 2002
"I have talked to other innkeepers in our area and they agree that you folks are excellent! … It was great to know someone cared enough in your office to pick up the telephone and call me to discuss some questions I had submitted by e-mail. Thanks for being there! "
Dottie Musser -- Bradford Place and Gardens -- Sonora, Ca

March 4, 2002
"Just want you to know how great BedandBreakfast.com is. We just came back from our 5th B&B that we found through your site, and it was great, as always. We have three more booked. When I need a quick vacation, I just browse your site, and feel like I'm there."
(consumer comment)

February 27, 2002
"Thank you for the great customer service… [on BedandBreakfast.com gift certificates]"
Annie Stenhouse -- The Inn at Round Barn Farm -- Waitsfield, VT

"Your service is a GODSEND to my business. There is NO WAY I could have ever survived as a 2 to 3 room B&B without availability of advertising in that manner."
Jim Schmitt -- Earth Friendly B&B -- Cream Ridge NJ

February 22, 2002
"I really believe you do us a great service and appreciate your site."
Iralee Haley -- Aunt Nora's Countryside Inn -- Canyon Lake TX

February 20, 2002
"I want to commend you for providing the most user-friendly system for innkeepers to self-edit their data on your site. I also wanted to express my appreciation to Nikki Benedict for her truly outstanding service and follow up on my changes that required staff assistance... such as adding new photos. I described what I wanted, and Nikki did it exactly right THE FIRST TIME... as well as offering thoughtful advice throughout the process. Nikki is a credit to your company, and I will certainly contact her when I need help or advice in the future."
Ed Frado -- 11 Acres at Seagate Farm Oceanfront B&B -- Plymouth, MA

February 14, 2002
"Thank you again for all your help. You were so quick to understand the problem and solve it instantly. … Jack and I enjoy doing business with BedandBreakfast.com. It was one of our first listings when we started out in this B&B venture early in 1998. Today, we continue to enjoy the Newsletter, and reading about the success of BedandBreakfast.com in the trade journals. Jack and I are both IBM retirees, having spent most of our adult lives working there. (That's a really long time!) You and the other member of BedandBreakfast.com that we have spoken to certainly demonstrate to the same standards for customer satisfaction for which IBM is well known. That is the highest compliment Jack and I can pay, and you earned it."
Carol & Jack Cummiskey -- Captains Choice Bed & Breakfast -- Hyannis Port, MA

February 14, 2002
"I was just reading about BedandBreakfast.com gift certificates on the PAII email discussion group, when the phone rang. It was none other than a gift certificate holder from BedandBreakfast.com. What an easy booking! The certificate was for $50 and I booked $320 worth of business from of it -- well worth the $5 commission!"
Lynn Carlson - 1900 Inn on Montford - Asheville, NC

February 14, 2002
"Directories like BedandBreakfast.com serve our industry by helping potential guests find our properties. In the last twelve months we have received 15 reservations worth over $4,000 in revenue from our $299 investment."
Lindsay & Carol Copeland, Maine Stay Inn & Cottages, Kennebunkport, Maine

February 09, 2002
"Wow! What a nice newsletter! Good job [on the Innkeeper News]."
Jean Pace - Mi Gatita B&B - Sahuarita, AZ 85629

February 08, 2002
"Terrific on-line communication [via the Innkeeper News]. Many thanks!"
June & Bill Campbell - Campbell Cottage B&B - Kelleys Island, OH

February 7, 2002
"Thank you so much for your excellent customer support! I really appreciate your timely responses, as my clients can all be a little anxious when it comes to their listings. I look forward to signing many more clients with your directory, so be advised... You'll be hearing from me again."
Cheri Veritch - Moriah Mountain Internet Marketing - Grants Pass, Oregon

February 06, 2002
"Just a quick note to say "I want to send my guests a newsletter as awesome as yours".
Myra Plant - The Campbell House Inn - Eugene, OR

January 22, 2002
"Thank you so very much for taking the time to explain in a very simple way, your procedures for online bookings through Worldres. Your patience and kindness are refreshing! Great site and service by the way!"
Myrna Bush - Belle Neige Bed &Breakfast - Whistler, BC

December 17, 2001
"Thank you for getting back to me so quickly! Your customer service is awesome!! I think my client will most likely want to go with the featured property listings."
Cheri Veritch - Moriah Mountain Internet Marketing - Grants Pass, Oregon

December 11, 2001
"We will get our virtual tour photos posted to the BedandBreakfats.com as well as our own site right away. I so enjoyed meeting you and thank you very much for your professional expertise. This will give us a jump above the competition. Thanks again."
Credith & Stuart Cohen - Sunnymede B&B - Manitou springs, CO

December 07, 2001
"We can't thank you and your colleagues for helping us get back on track with our WorldRes.com connection. Your patience and assistance did help us find the error in our computer. Regrettably, it seems an innsitter must have changed a setting and restricted the site. I'm sorry that you spent so much time when it wasn't a WorldRes.com connection problem. But again, many, many thanks for your assistance and patience. This only reassures us why we want to be a member of such a supportive organization."
Diane Harlan - Taharaa Mountain Lodge - Estes Park, CO

December 4, 2001
"We just wanted to say how much we appreciate your service and how well we've done with it! We're a small B&B, one guest room only, but have had an astounding response since going with you last November. Guests have come from all over the States and Europe and they've been wonderful and interesting people! Our objective in starting this small business...meeting people, and extending old-fashioned hospitality to visitors in the Southwest...has been met beyond our dreams! Thank you again, for your wonderful service!"
Reilly Zoda and Eileen Swenson - The Sonoran Respite - Tucson, Arizona

November 20, 2001
"Since signing up for the Featured Property option I have had a flurry of activity, and received a lot of inquiries that I would not have gotten otherwise. I received at least two bookings that resulted from the option so far, so it has paid for the $75 investment. I plan to continue to run it, as I am realizing folks who look at your site don't have a clear idea of where to stay when they surf. I also started forwarding my business line to my cell phone (plus carry my palm top for reservations), and that has made a huge difference! I find when people call with an immediate booking need they keep calling inns until they get a reservation."
Cindy Brown - B&B By The Sea - Branford, CT

November 09, 2001
"Thanks for a quick response, and thanks for the help you folks have been in our business."
Lovie Johnson - Alaskan Sourdough Bed and Breakfast - Cooper Landing, AK

November 08, 2001
"We thank you for your excellent partnership for the past two years, but the time has come for us to move on. We are canceling our membership because our B&B will be sold as a private home, but we thank you once again for a flawless relationship with your company."
Eva-Maria Ruf -Apple Blossom Bed & Breakfast - Kelowna, BC

November 05, 2001
"Thanks for your service. You guys are great! Without you, where would we be? "
Joy Generali - Edgewood Manor Bed & Breakfast - Cranston, RI

October 24, 2001
"I believe that the time I spent with Sandy Soule was the most valuable time that I spent at our state conference. I have completely rebuilt our website to put relevant photos at the top of each page and to make the site easier to follow the links. I have eliminated wasted graphics and focused on the details that sell."
Tom Bishop - Bailey House Victorian Bed and Breakfast - Amelia Island, FL

September 26, 2001
"We really love working with the support staff and the results are great. We get plenty of email reservation requests and nearly all of them lead to a booking if we have availability. If somebody telephones, I refer them to our Bedandbreakfast.com listing and people are very satisfied with all the information provided. The support is perfect, friendly, understanding, very reliable, on time and personally helpful. I will recommend the listing to every B&B owner I get to know."
Annette Sievert - Three Oaks B&B - Kingston, NY 12401

Sept 17th 2001
"I am happy to recommend you! Great website, good service and it works."
Sharon Carr - Mary Keane House - Enfield, NH

August 22, 2001
"Since I started participating in the Featured Property auction program ten days ago, I've gotten thirteen click-throughs which produced four phone calls, and booked a room from each call. Not bad, considering it is the only way I can get exposure for our area. No one ever searches for Brownsville, because no one even knows it exists."
Brenda & Larry Shrider - National Trail Schoolhouse Inn - Brownsville, OH

August 19, 2001
"I appreciate your service, and can honestly see the results. There are so many on-line services that it is sometimes difficult to sort out which ones are good. You are!"
Deb Winders - The Black Lantern - Montgomery, VT

August 16, 2001
"Boy, do you have a fancy layout for editing! Very, very nice. Thanks!"
Ruthann Thomas - Intercourse Village Bed & Breakfast Suites, Intercourse, PA

August 15, 2001
"You guys have the most awesome web site in the business!! Oh, how I wish it was this easy to update my listing on every site!"
Tonya Werner - The Lodge on Little St. Simons Island - St. Simons, GA

August 14, 2001
"Thank you for mentioning us in your recent issue of the BedandBreakfast.com Report. You have a fabulous site and we are getting an excellent response to our listing with you."
Candace Kadimik Ruiter - The Beacon House - Sea Girt, NJ

August 08, 2001
"You cannot imagine what I have learned in one year's time. I went from 0 - 75. I am so much more comfortable at this point with the Internet and how to use it. You have been worth gold to me. I do pass on comments about the value I continue to receive from you personally and will do so more avidly."
Ellie White - Nostalgia Inn - Pipestem, WV

August 1, 2001
"Thanks for letting us know that our inn is recommended in the BedandBreakfast.com Report. We appreciate your confidence in us. Great idea to put a link from our site to the Report, which we have done. You do a super job serving the B&B industry - thanks for that, too!"
Hayden Cabell - The Inn at Sugar Hollow Farm - Charlottesville, VA

July 5, 2001
"My listing paid for itself in less than two weeks with fall bookings. What do I need to go up to Gold? How about Platinum? Received one reservation last night from Georgia; that couple is coming to Wyoming for two weeks and are staying with us for five nights! They found us on your site and went wild over the reviews!! Over $1,200 in increased reservations just from this site since we upgraded. Money well spent. Thanks! Come on up and see us."
Betty - Double Eagles Nest - Buffalo, WY

June 26, 2001
"Thank you so much!! I checked out the links and will follow through today! Once again, you are the only site that actually provides up to date info in style! Thank you!"
Julia G. - Traveler

June 21, 2001
Congrats on a fabulous website. When one of our clients is looking for quaint B&Bs and the like, this site has been extremely helpful!!! Kudos!!!
Shannon Mattson, Viktor Weyand Travel Service, Traverse City, MI

June 21, 2001
"I am so pleased with the site, and find it easy to edit and review. The response has been great in just the short time that I have joined. A must for renewal next year, and I'm trying to convince my fellow B&B friends to join."
Suzan - Bluecrest Bed and Breakfast - Niagara Falls, ON

June 20, 2001
"Thank you very much for your help, prompt service, and suggestions in putting together our entry. You made the entire process very easy. Bedandbreakfast.com provides site visitors with so much information, and the layout is also very appealing."
Joanne, Eastwood Tourist Lodge, Niagara Falls, ON

June 7, 2001
"I've been using several on-line directories for quite a while and yours is one of my favorites. I only recently began exploring your site's other features. Congratulations on a most useful and well-organized directory."
Joel G., (consumer) NJ

May 29th, 2001
"I just wanted you to know that your customer service and response time is terrific. Thank you very much."
Sharon F, Angel of the Sea, Cape May, NJ

May 21, 2001
"What a delight to check your site and discover that my bed and breakfast is "featured." Thank you for your wonderful service. You really are the best, as all the ratings say."
Susan Livingston, Harborside House, Marblehead, MA,

May 18, 2001
"I love the reservation request and e-mail info that is on our listing. I just received my first reservation from a couple in Dallas. Thank you for this perk!"
Lori Kepiro, Homestead Lodging, Smoketown, PA

May 7, 2001
"We are very pleased with the response we are getting from your site. Thank you very much"
Ken Isobel, Robert Burns Guest House, Edinburgh, Scotland

May 2, 2001
"We try to monitor where directories pull their information and see how well our listing ranks with search engines. We are very happy with the marketing efforts of BedandBreakfast.com."
Michael and Mary Ann Zenk, Pine River Ranch, Leavenworth, WA

April 26, 2001
"Just a short note to say thank you for the quick response. Thank you also for the step-by-step guidance in fixing the problem. Your professional approach is commendable and highly appreciated."
Tobias Hein - Hansa Hotel, Swakopmund, Namibia, South Africa

April 20, 2001
"Wow, what service! That's why your organization is #1 with us. Thank you again for the fix and the instructions as well."
Patrick & Valerie Druken, Windsome B&B, Newport, RI

April 13, 2001
"My experience with BedandBreakfast.com gift certificates has been great! I've redeemed several since they started the program. They reimburse you promptly, minus the 10% commission."
Fran Hand, The Olde Square Inn, Lancaster (Mount Joy), PA

April 12, 2001
"I have gotten many, many bookings through this web site. Thanks!"
Dotty Saunders, Bed & Breakfast Of Islamorada, Islamorada, FL

April 9, 2001
"I will be renewing my Gold membership in the next week or so. I have been very pleased with your service and the number of "hits" received."
Fred & Bobette Lamb, Malloy Manor, Quitman, GA

April 6, 2001
"I am mailing the check today. We get a lot of inquiries from listing with you. Thanks!"
Nola & Joes Bresse, Juxa Plantation, Union, SC

April 3, 2001
"I find your site easy to navigate and edit. Thanks for making things easy for us computer dummies. I appreciate how you are constantly trying to improve your site. I consider it a good investment."
Susan Baker, Harmony Farm Bed and Breakfast, Floyd, VA

March 30, 2001
"Thank you for all the guests you have sent us this past year! BedandBreakfast.com is outstanding!"
Dottie Musser, Bradford Place Inn and Gardens, Sonora, CA

March 29, 2001
"Our membership check is going out to you by Federal Express because our listing expires March 31 and we simply cannot live without BedandBreakfast.com."
Dottie Musser, Bradford Place Inn and Gardens, Sonora, CA

March 26, 2001
"I was at the PAII on the Road Conference in Cape May this morning and BedandBreakfast.com was well represented, so I am sure you will have some new members. We used to have a ski lodge in Winter Park, Co. Sure wish we had had the internet and great sites like BedandBreakfast.com in those days! Keep up the good work."
Robyn Wendt, Rhythm of the Sea, Cape May, NJ

March 26, 2001
"Thanks! As always, you guys are great to work with."
Julie, Yankee Peddler Inn, Newport, RI

March 22, 2001
"As always we are very pleased with the number of bookings coming through your directory." Jeannine McCann, Touch of Ireland Guest House, New Haven, CT

March 20, 2001
"We do want to renew our listing. We have found that your site is our second highest hit."
Robert & Pamela Appleton, North Bay B&B, North East, MD

March 13, 2001
"Your instructions were precise and easy to follow, just like your site. I would recommend your site to everyone!"
Karen Hunter, Tree Tops, San Juanillo,Costa Rica

March 07, 2001
"I want to tell everyone involved in the creation and maintenance of BedandBreakfast.com that I am thoroughly impressed with your site. I have used it several times now to find affordable, yet well-established places to stay, primarily within Canada. I implore others to use your site if I hear they are planning a vacation. Many times the work people do goes unrecognized."
M.S. (inngoer).

March 07, 2001
"I just wanted to let you know what a wonderful job you did in creating the innkeepers' editing section! Unlike some other sites, I found updating my section to be easy and fun. Innkeepers have so many different things going on during the day that it's just nice to know that you can just pop in and change it quickly. A nice feature is the way we can focus on each section and then view the listing before we log out. A lot of web designers do not take the time to make different branches to the editing section. One big page can be overwhelming when you want to change something quickly. You made this innkeeper happy to go in and change her page."

Valerie Vignola, Black Locust Inn, Waterbury Center, VT

March 02, 2001
"We want to thank you for your Web site. It helps our business tremendously!"
Howard & Gretchen Davis, Island View B & B, International Falls, MN