3.2 on March 27, 2011
I read a few amazing reviews and the photos on the website also looked amazing. The villa is 15 years old, so in it's day it would have been more impressive. It seemed like the villa needs a bit of work. The setting and the staff were great. The food at the restaurant was quite expensive. We were only there a few nights.
Thank you for posting a review and I'm very sorry that your expectations were not exceeded. We are entirely at fault for having guests stay at the villa during our extensive renovation, as it is difficult to suspend reconstruction and expect that it will go unnoticed by our guests. We have now learned that that in the future we simply must complete the projects that we commence, while suspending guests accommodation activity, in order to maintain our standards. I recognize from your review that the service was not an issue, which is nice to hear. Great service has always been our halmark and it would be very discouraging to hear otherwise, as we have only received high praise and compliments in the past. I do understand how the villa could have looked in disarray. I hope that you were able to still enjoy your holiday with us. As far as the food prices, we only charge cost plus 35% preparation fee plus tax. There is not much flexibility in this area, as it is mostly a breakeven venture that we undertake in order to please our clientele. I do know that food grocery costs are up 150% in Bali over the past 3 years, which might help explain things. Again, my sincere apologies. London Perry