Hilltop Legacy Retreat Reviews bed and breakfast - Hilo, Hawaii. Hilo Bed and Breakfast Inns.

Hilltop Legacy Retreat

50% off Special. Aloha, the Hilltop Legacy at the highest spot that allows you to look down on beautiful Hilo Bay as if you were in the sky. The Hilltop Legacy has exceptional privacy that can never be found anywhere else in town.... more

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Hilltop Legacy Retreat

Here is what guests had to say...

"Hilltop Legacy is not ready for visitors"

11/6/2009

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Stayed On: 10/2009

I made my reservation two months before our stay in late October. When we arrived late that evening, we were told that our room was being renoated and so we were being "upgraded" to a larger room. The catch--our reservation was for 3... read more

Innkeeper Response

I deeply regret any unpleasant feelings this has caused our guests. We were renovating our property and adding a private Jacuzzi and full wet bar. Upon checking in we informed them that there had been some delays in the renovations and that the Jacuzzi room was not done yet. We did not tell them that the new addition would be ready by their 3rd night. We told them that for 2 nights we could give them the Legacy Suite, which is a huge upgrade from the room they had reserved (Sky Room), but on their last night, we would have to move them to the Sky Room because the Suite was already booked. We showed them both the Sky Room which had a tarp covering the doorway entrance to the Jacuzzi room and the Suite and they said that was fine. The first 2 nights went by and everything was fine, but on the 3rd day when it was time for them to move to the Sky Room, they refused. I wish we had an opening in the Suite for their last night too. We put a tarp between the doorway from the Sky Room to the new addition. We did not do any renovations inside the Sky Room. We refunded them in full for their last night. However her sister who was traveling with her stayed and had no problems at all. I will put pictures of the Sky Room with the new addition. On our web site, We clearly stated that breakfast would not be served for our discounted rates. We usually unlock the main entrance for our guests convenience. This property is in a very prestigious and safe neighborhood. It's too bad we couldn't finish the new addition just a few days earlier so they could enjoy the private Jacuzzi and wet bar. We would like to make it up to our future guests by keeping the Sky Room rate the same $85/ night for now even though the addition is complete. Please see our totally worry free reservation policy on our web site. After a day of exploring the Big Island, have a cocktail and soak in the Jacuzzi. Thank you for giving us the opportunity to learn from your review so we can improve.

- Jade Lee (Innkeeper)

"Hilo visit"

11/1/2009

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Stayed On: 10/2009

Stayed for 6 nights on the Big Island in Hilo. (All at the Hilltop) The owners were fantastic and very accomodating. (Since we stayed for 6 nights we got a complementary barbeque) Laundrey service was included as well. A mix up had occurred with... read more

"Pleasant and recommended stay in Hilo"

10/5/2009

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Stayed On: 9/2009

We stopped at Hilltop Legacy for just one night. We arrived at 2 a.m. but as we e-mailed them about this there was a young man waiting for us to let us in. Despite late hour he was extremely kind. Room was very nice. We were a bit surprised that the... read more

"Baffled"

9/16/2009

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Stayed On: 9/2009

We made a hasty reservation for the Legacy Suite at $95/night. We left after being there for about an hour and received no refund (to be fair, that's the policy stated on the site). The website advertises amenities that do not seem to exist, such... read more

"A Great Find. Will Definitely Visit Again"

9/12/2009

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Stayed On: 9/2009

A super nice team of father and son. Very friendly but low key, the Lees give you lots of space yet are willing to chat and offer suggestions when asked. We stayed in the Legacy Suite, which had a great view of Hilo Bay. The room was... read more

"Hilltop Legacy was wonderful"

7/27/2009

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Stayed On: 6/2009

I feel that anyone coming to Hilo should stop here. The owner and his son comprise two of the nicest and most humble people I have met in the islands. They are willing to talk, joke, and help whenever they can. If I ever go back to Hilo, I will stay... read more

"True Island Hospitality"

7/16/2009

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Stayed On: 5/2009

I truly enjoyed your island hospitality and personal care to detail of every meal. The surroundings were like a mini-tropical retreat! And, a special thanks to Mr. Lee for the adventurous ride to Waipio Valley! I'd sincerely recommend this peaceful... read more

"Clean and comfortable"

7/12/2009

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Stayed On: 7/2009

Old fashioned hospitality combined with with breath taking views makes this wonderful home the 'place to stay' when your vacationing in Hilo, Hawaii. They have the most comfortable bed I've ever slept in. My daughter and myself truly enjoyed... read more

"Our first B&B experience . . . was great!"

6/22/2009

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Stayed On: 5/2009

This is our first stay at a B&B and found it to be absolutely wonderful. It's a great alternative to your traditional, expensive hotel stay. Hospitality was exceptional. Very friendly, but yet gives you your space. David and Barbara... read more

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