Shipman House Bed & Breakfast Inn
Shipman House is uniquely "Old Hawaii"--location, architecture, furnishings, gardens, and hospitality. Huge guestrooms with free Internet. Five blocks to Historic Downtown Hilo's excellent restaurants and multicultural shops. Explore... more
Here is what guests had to say...
| Innkeeper Response |
Thank you for the review. We appreciate your pointing out the "bad things", but want to assure you guests should not be surprised by any of them on arrival. About 10 years ago someone else mentioned the no-shoes-in-the-house and the no-rolling-luggage-indoors policies, so I made sure both are posted clearly on the website, in the initial email availability response, and in all confirmation letters. We want all guests to be completely aware before they commit to a reservation here. Our National Register home's original floors are all soft Douglas fir, easily marred by hard shoes, grit and rolling luggage. In Hawaii, it is customary to remove shoes before entering a home, and locals wear slip-ons. We are also very careful to inform potential guests that all rooms involve stairs, and they may have to carry their own luggage. The part about not rolling luggage indoors is underlined. Because it is so pleasant on the island's Hilo side, air conditioning is generally unnecessary, but all rooms do have ceiling or table fans, just in case. In 11 years, we have had just six guests request a television. Our website states we have no televisions, but I would be happy to add it to the email correspondence, too. Coqui frogs arrived at our end of the street about 5 years ago, bringing their nocturnal 'bird' chirping. We do provide earplugs in each guest room for those who find the frogs unpleasant, but most visitors like their song, as you did. We want to thank you for this opportunity to clarify some of our B&B's little quirks.
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| - Barbara Andersen (innkeeper) |
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