4,0 sur juin 09, 2009
Want to experience very sensibly priced total comfort, cleanliness, hospitality, amicable staff and fabulous culinary fare? Want to have more experiences available on the grounds than time in the day to try them all? If this is appealing to you, make a visit to the beautiful "The Mountain Top Inn and Resort" in Chitterdon, Vermont. I guarantee you will not be disappointed
1,0 sur janvier 04, 2009
The service at the Mountain Top Inn & Resort is terrible and the resort itself is in major need of renovation. Additionally, any alleged discounts are nothing more than a scam. The staff is defensive about rather than committed to addressing the resort's shortcomings. The resort's shortcomings are many a few examples are as follows: the railing on the exterior of the resort is split, the front steps are crumbling and slate is missing, the rooms have bug and rodent repellent devices in very visible spaces, the bedding smells, depending on what room your in you will experience sewage odors (which the resort staff is well aware of.), the heating system is non adjustable. As for the staff they are curt, defensive and non responsive. The staff at a Super 8 motel is friendlier and more accommodating. Any discount offered is a sham. The resort offered a discount rate that was supposed to include one free dinner and free breakfast on each day. However they then charge a facilities fee which covers among other things breakfast and dinner. So you do not receive the benefit alleged in the discount price. In addition, the facilities fee was supposed to include access to all resort facilities. However, when you arrive the staff will inform you that certain things cost extra such as sleigh rides. In short you feel as if you've been ripped off by deceptive advertising. Perhaps the local department of consumer affairs will be helpful in investigating such deceptive advertising scams. In short, I'd recommend staying anywhere but this establishment. I left frustrated, angry, and generally felt ripped off.
Réponse du propriétaire
Thank you for taking the time to share your concerns regarding your experience while visiting The Mountain Top Inn & Resort. Feedback from our guests is an important part of improving our service. Our goal is to encourage guests to share any concerns during their stay so that they may be addressed immediately. It is apparent we did not meet this goal during your visit and for that we apologize.
Your comments and observations are important to our managers and staff in helping us to provide a guest experience that inspires a return visit to our resort. It is clear from your review that we missed many opportunities to create the enjoyable vacation you anticipated.
I would appreciate the opportunity to discuss any aspect of your stay in further detail and ask that you contact me directly at email@example.com at your convenience. I hope that our conversation will result in allowing us the pleasure of welcoming you back to The Mountain Top Inn & Resort and regaining your confidence
5 sur mars 04, 2008
My stay here was amazing, i found the service excellent and would recommend it to anyone who would like to stay in Vermont. Its a great hotel and the food is great, the rooms are spacious and it generally is a good choice.