"Much has been said about the owner, Riccardo and he was as friendly and helpful as mentioned in the earlier reviews. He helped us with the booking of the Uffizi and Accademia, provided us with directions and recommended places with great food. I hurt my knee one night in the room and the next day my wife and I were at a loss on what to do. Thankfully, Riccardo got us a ambulance which was free that took us to a nearby hospital. When we left the hotel, he carried all our luggage and helped us in anyway he could. The warm hospitality we received really touched us and this whole experience is something I'll remember. The guesthouse itself is in a great location. 10 min walk to the main train station and 15 - 20 min walk to the main attractions in Florence. "