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- Repas sur place4,7
don't overlook this gem!
sur juin 11, 2015
a terrific b&b in the wonderful small town of greenfield. a two-minute walk from the house takes you past several extraordinary 19th century mansions. the mexican restaurant a mile or so out is first-rate. our hosts chris and kindra were kind and thoughtful people, excellent innkeepers in the old style. chris made us breakfast and filled us in on the history of greenfield. if you can, arrange to stay on a non-weekend night -- you'll probably have the whole house to yourself.
sur avril 23, 2015
I requested a reservation on 12/29. They did not respond until 01/08. On 03/24 I requested to extend my reservation by a second night. They didn't respond until 04/13. I was due to arrive on 04/16! They do not appear to check email and online reservations regularly, as most companies do.
There is no onsite caretaker at the inn, so they requested that I call them 30 minutes out and they would meet me there. That worked ok. They let me into the inn, showed me my room (which was large and pleasant), gave me the code to the door, and we agreed on a 7 am breakfast the next day. When I went to use the bathroom after they left, there was no toilet paper. There was none in the other upstairs bathroom, but I did finally find some in the downstairs bathroom. That bathroom was not clean and I would not have been happy using it. When I went to shower, there were no unused toiletries. Just half used ones from previous guests. I was able to get some handsoap from downstairs and use that. The towels smelled weird - very sour, like used gym clothes. I have never smelled anything like that - the sheets didn't smell, so I don't understand.
Saturday morning, no one showed up for breakfast. I was in the area for a conference, so I sent them a message asking about breakfast for Sunday, and grabbed breakfast at a nearby diner. They did not show up to provide breakfast on Sunday either. I have never gotten any response to my request about breakfast. If they thought I didn't want breakfast, why did they charge me for it, and why did they agree to provide it at 7 am?
In summry, they didn't communicate promptly, they had cleanliness problems, they didn't offer the most basic amenities like toilet paper, and they didn't provide breakfast as agreed. I would not use them again and I would not recommend them.
Réponse du propriétaire
I am sorry that our Innkeeper failed to meet your and my expectations for a quality stay. I will address the matter directly. As you can see from our consistent high reviews, your experience is not what we expect for our guest. If you will give me a call at the 713 number, I will see what I can do about giving you a refund. I expect guests at The Yellow Rose to enjoy themselves as if they are staying at my home. Thanks for your input. We are a low cost Inn but try to provide a high value experience.
sur juillet 24, 2014
The Yellow Rose was a relaxing and friendly place. The innkeepers (not the owners-didn't meet them) were attentive and discreet. The food was perfectly cooked, proportioned and tasty. It was close to town and definitely had the small-town homey feel. Pampered yet comfortable.
Reviewing Even Though I Cancelled
sur mars 02, 2014
There was no way to cancel on-line after creating the reservation. Probably a good thing. But when the Innkeeper called to confirm, it was a pleasant conversation to cancel our reservation. So my 5-star ratings are for what I would expect based on that conversation so I can submit this survey. We ended up needing to be elsewhere for Valentine's Day weekend this year. We will eventually get to Greenfield and this B&B! I hear Greenfield is a jewel in SW Ohio.
Réponse du propriétaire
Thanks for your input and kind words. We run a low cost operation and do not have an on-site staff to take calls so there can be delays in communications from time to time.
sur novembre 23, 2013
My stay at the Yellow Rose was fantastic...It was as if i was home in Tennessee all over again. The house itself captivated me being built in 1900. I liked the western setup with the Roy Rogers, and cowboy memorabilia. I grew up to John Wayne, Gary Cooper, Gene Autry, and all the other cowboy actors and actresses i missed. I would recommend this B&B to anyone. The Inn Keeper was fantastic.
Wonderful nights stay
sur octobre 29, 2013
Stayed at the Inn for one night when we had to attend a funeral in town. The room was great and we had a very comfortable stay. Breakfast was excellent.
sur octobre 07, 2013
This place was absolutely wonderful. The staff was excellent and breakfast was amazing! I will be visiting this location every time I'm in Greenfield, OH.
sur août 23, 2013
What a beautiful, lovely place to get away, kick back and relax. Delicious breakfast and service beyond my expectations. Brenda, the innkeeper truly loves what she does to make you feel pampered and special.
sur août 18, 2013
We had a wonderful visit. There is not much to do in the area as the town has very few shopping opportunities. However, there are plenty of outdoor activities.
Fantastic place for a weekend away
sur août 14, 2013
Staid here for a weekend away with my wife. The Yellow Rose B&B was the highlight of our trip. It has a wonderfully relaxed style to it that made it feel like a home away from home. Everything about the place was more than we expected and the breakfast provided in the morning was wonderful. We shall be returning!
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