AAA approuvé / primé Gracie Inn Hôtel / B & B a été nommé "L'un des meilleurs petits hôtels de New York en 2009 et a gagné le meilleur B & B à New York en 2010 par le Village Voice et devenir AAA approuvé pour la première fois en 2011 Situé dans l'Upper East Side de Manhattan, au coin de la maison du maire, Carl Schultz parc comportant une belle promenade de bord de l'eau. Proche des musées, des galeries, des grands restaurants et les meilleurs centres NYC offres. clients de s'appuyer sur un excellent service tout en profitant du confort de la maison. Nous sommes une petite auberge qui propose des chambres spacieuses avec un simple, sans fioritures décor. Chaque unité a une entièrement équipée avec cuisine complète, salle de bain privée, télévision par câble w/80 + des chaînes du câble numérique, et du Wi-Fi gratuite. Nous sommes connus pour notre signature, préparé à la commande, élargi, le petit déjeuner continental de luxe
1,0 sur octobre 24, 2014
If I hadn't already paid in full I would've left after the first 5 mins. I should have known something wasn't right when Gracie Inn charged my card 5 days before arrival. I called to ask why they hadn't waited till I checked in and the lady on the phone said they needed the money in full now. Upon check-in, the clerk gave me a piece of paper that said our room was 410, however my email communication from Gracie Inn said we were staying in room 306. He explained I needed to fill out the breakfast menu on that paper and turn it into the drop box before midnight. Unless we had changes to our breakfast options, we would receive the same breakfast every morning. We headed to room 410 and the key wouldn't fit in the door. The clerk then handed us the correct keys but it was difficult to get the doors open. Our room isn't what was described on their website. The floors were dirty like they were never vacuumed. The beds were very squeaky. They were also extremely uncomfortable. My bed's headboard was hanging on by one screw. They gave us 1 bath towel for two people. I had to ask for more towels the next morning since nobody is available after 6pm. We were promised over 100 stations along with HBO and that was false. There wasn't a clock to be found at all in this place. I had to use my phone as an alarm. We did receive breakfast the next morning and it was only OK, but we didn't receive it on the other two mornings even after waiting till 9:30am. When I inquired about where breakfast was on Sunday morning at 9am, the housekeeper said we never filled out a form indicating we wanted breakfast. That was a lie. The housekeeper was on her cell phone texting during our entire conversation. The first morning there, we took freezing cold showers due to no hot water. On the last day, the blinds in the room my sister was sleeping in were on the floor leaving the entire window facing the alley way exposed. Once again, it was after 6pm so nobody was at the desk.
Réponse du propriétaire
Good morning, At the Gracie Inn Hotel, we take customer service very seriously so we are disappointed when we find reviews like this from any guest who had anything less than a pleasurable experience. It is true that the city was doing some routine maintenance on the plumbing system, turned off our hot water, and forgot to turn it back on. We are very sorry for the inconvenience this caused. And yes, the reception's office is only open during the day but guests have their own key and can come and go as they please. It is also our policy to charge the remainder of the reservation one week before arrival, but as long as you book a refundable reservation, the deposit is refundable up until 3 days before your arrival and the rest of the payment is refundable up until the day of your arrival. In regards to the general condition and cleanliness of the room, we are very sorry that you experienced that and have already taken measures to ensure that this will not happen again in the future. We hope that the next time you are in the big apple, you will consider giving us a second chance to show you how much we appreciate your business. If so, please reach out to us directly beforehand and we will be happy to make your stay enjoyable and comfortable. Best, The Gracie Inn Staff
1,0 sur octobre 03, 2014
I stayed here in 2004 and the place was like a west bank Paris hotel. Beautiful, private and reasonable. Now it looks like it wasn't cleaned since then. The sheets had holes in them, the glass in the bathroom was full of old toothpaste the shower had mold. The air conditioner was plugged into an extension cord that was strung over the stove and plugged into a wall outlet. There was no one in the hotel when I arrived and no one there when I left at 9:30 the next morning. One of the worst!
1,0 sur septembre 15, 2014
Mi estancia en Gracie Inn fue muy desagradable. Las fotos que ponen en la pagina del hotel no se ajustan a la realidad. Yo nunca había estado en un lugar tan sucio, repito sucio, muy sucio y descuidado. Sinceramente no entiendo como no les da vergüenza tener en estas condiciones el hotel. Lamentable. En la pagina web se ofrece un servicio de habitaciones que no es real, engañoso , para denunciar. No recomiendo alojarse en este lugar HORRIBLE.
3,6 sur juillet 16, 2014
The place is located in a very good situation, it's so peaceful and lovely, thee staff are so friendly and understanding. I really recommend this place and if someday I plan to go back, definitely I'll book the suit with balcony their.
1,0 sur juin 25, 2014
My wife and I were excited about staying at this Inn based on the website photos and video. What a mistake! We arrived exhausted after a 12 hour drive, just to find that everything in our room was filthy and disgusting. When we checked the beds, the sheets were full of dirt and hair! The pillow cases were turned inside-out. No one was available on-site, so we called the number on the front door and left a message describing out extreme dissatisfaction. No one returned our call. Needless to say, we left and had to find another place to stay. I have disputed the charges with my credit card company and will sue the Inn if my money is not refunded. They should pay us for our emotional distress. Jay. Krall, Raleigh, NC
3,8 sur mars 24, 2014
Location is great. So quiet I slept like a rock at night!
4,4 sur janvier 04, 2014
The inn is cute, in a residential neighborhood. The breakfast was served very nicely right to our door. The room had a dining area, couch, tv, small efficiency kitchen. It was clean and well lit. The service was very pleasant and friendly. It is only a fifteen minute walk from the Met Museum and plenty of shopping and dining. I was a little worried when I saw the review from mr negative. I have no idea where he stayed it couldn't have been at the gracie inn. I would recommend it. Regarding bedandbreakfast.com, the process to use the gift cards was completely pleasant and painless.
1,0 sur novembre 28, 2013
As a former New Yorker, and who lived in "the City" for over 40 years I sadly have to report that this hotel as disgusting! Any review you see that is fates this hotel more than a one star hotel is either and friend, employee, or is someone who is used to sleeping in a tent. After retiring and living in California for 5 years I decided to go back and visit my brother, who lives a block away from this flea trap. When my wife searched for a reasonable hotel for me on the web she found this place, and called up to make a reservation. When she told me the address I was shocked that I never heard of this Hotel. Since I know the area very well, my brother lives one block away; I looked them up on the web and saw nice pictures, etc. of the rooms and assorted accommodations there. I called to double check my sanity and while talking to them I checked them out their address on Google Street view and just saw a very old tenement building, the type of building that have been torn down over 40 years ago. I asked the reservation guy to confirm that I was looking at the right building and he confirmed it, but told me that it was totally redone on the inside and that the pictures were actuate. When I got there, one has to use a complicated 12 step procedure to get in, and opened the main door, I could see that this place was a major candidate for urban renewal. The pictures you see on the web are not of this hotel. The elevator can handle a total of 2 people with luggage, at best. The door to the room is so old that the spaces for the original locks are still there. The minute I opened the door I was horrified of what I saw, and it was apparent that, for even a blind person, that this room was still in its original 1920s state with the exception of a bed. The room had a very small dirty a/c, etc. The flat panel TV that is really a 19in commuter monitor hooked up to 2 remotes that an engineer could figure out how to use. Since it was very late and I had prepaid 3 days, and, once again, there was NO FRONT desk personnel and I could not check out and get a full refund. I went out and got a bottle of wine, drank most of it and went to sleep. The next day, I spoke to the manager (who also cleans the rooms) that I wanted to checkout and get a refund for the two days I had prepaid. We also had a conversation regarding the deceptive pictures of the hotel on the web, and he of course agreed that they used random pictures but they were not of the actual hotel. I got out as fast as I could.... and for a few dollars more stayed at a Marriot Courtyard.
Réponse du propriétaire
Funny story. Maybe that bottle of wine he mentioned in his review went to his head. (note: he did mention his sanity in the review, as well) We are not going to waste your time with a story and we promise not to make value judgments on what should be torn down… as we love NY history and NY architecture that is why we live and work here. We do not make value judgments on who cleans rooms. We are a team and every position on our team is important. We don’t accuse “other guest” of “sleeping in tents” that would make us sound pious. We don’t make acquisitions of who wrote previous reviews without any evidence as that would make us look less creditable. We never admitted to his claim of “random” pictures because that conversation never took place. What we will say that we are honest, work hard and do not misrepresent ourselves. The guest never complained while here on property and stayed he did stay all three days. Any he never approached the third party be booked with either. This is not a prison. It is a hotel. So why the rant on-line? Our questions are… Why was he using the AC in late November when it was below freezing? Our elevator holds 4 persons or 1000 lbs per the inspection sticker from NY Dept of Bldgs. Is he claiming to trump this dept.? The Dept of Bldgs, AAA, NY Hotel Assoc. and Expedia inspected our locks and they passed. What does he know that they don’t? What is a commuter monitor? What type of engineer? Funny they did not mention an engineer was needed when we bought the TV from Best Buy.
4,2 sur août 26, 2013
I stayed at the Gracie Inn Hotel recently this weekend. The overall experience was great within the hotel. However, it was a little rough getting to the hotel because of transportation. We took metro and bus. After we made it and we got into the rooms it was all worth it. I wasn't disappointed at all! The smell of the room very refreshing, crisp sheets, clean room, and great views. It was absolutely the best experience in NYC that I've encountered. The neighborhood is quiet and it was truly a great weekend! I'm definitely making this hotel my #1 and will be back again in October.
4,2 sur mai 09, 2013
Very warm and welcoming. A nice change from your typical NYC hotel.
The main room consists of a pull out sofa and a small desk and decorative fireplace. The bedroom has 1double size bed. All one bedroom suites have private baths.
Our one bedrooms have two ful size beds and are equipped with kitchenettes and and private baths. We provide our guests with bottled water and a complimentary breakfast is delivered to your room each morning.
This Queen Studios comes with one queen size bed, one soft chair and a bistro table and two cairs. All rooms are equipped with Full kitchens and private windowed bath.
Standard studios are equipped with full kitchens and private baths. This room will als accomodate a rollaway bed. A complimentary breakfast is delivered to your room each and every morning.
Our one bedrooms have two ful size beds and are equipped with kitchenettes and private baths. We provide our guests with bottled water and a complimentary breakfast is delivered to your room each morning.
Deluxe studios feature a euro plush pillow top queen size bed and are equipped with kitchenettes and private baths. We provide our guests with bottled water and a complimentary breakfast is delivered to your room each morning.
Deluxe studios feature a queen size pillow top beds, duvets and robes.Are equipped with full kitchens and private baths. We provide our guests with complimentary breakfast in bed each morning.
Our one bedrooms has two full-size beds and are equipped with kitchenettes and private baths. We provide our guests with bottled water and a complimentary breakfast is delivered to your room each morning.
Deluxe studios feature kitchenettes, one Euro Plush Pillow Top Queen bed, and private baths. We provide our guests with a complimentary expanded continental breakfast that is delivered to your room each morning.
Our Deluxe Queen Studio features one pillow top queen size bed, duvet, and robes. All rooms are equiped with a kitchenette and private bath. We provide our guests with a complimentary expanded continental breakfast-in-bed each morning.
Our small penthouse is a duplex with a Euro-Plush Queen size bed on the first level that is equipped with cable television, telephone cd/radio with alarm clock and a kitchenette. A staircase leads to the second floor where you will find a Full size bed with an additional television and telephone. The small penthouse also private sundeck patio with and seating for 5 people The 5th person in this room will be in either a crib or kot
Large Penthouse : A duplex apartment with a roof deck on the second floor that connects to the master bedroom which boasts a king size bed as well as a two person jacuzzi. On the first floor there is living room area, with a queen sleeper sofa a bedroom with one full size bed as well as a full bathroom with tub and kitchenette. This room may accommodate up to six people.
Qyeen Studios are equipped with full kitchens and private baths and one soft chair We provide our guests with a complimentary breakfast is delivered to your room each morning.
Restaurents, Ville, Centre ville
New York, NY (LGA-LaGuardia) 9 miles
502 East 81st Street, avenue York
Antiquaires , Galeries d'art, Lieu de concert, Dîner gastronomique, Sites historiques, Concerts, Cinéma , Musée, Océan, Théâtre, Zone de pic-nic, Services religieux, Rivière, Zoo
Bed and Breakfast, Urban Inn, Historic Inn
Ordinateur, Copieur, Fax, Secrétariat, Magnétoscope , Cuisines
Climatisation, Réveil, Peignoirs, Jeux de société, Lecteur CD, Ventilateurs de plafond, Cafetière/Bouilloire, Lecteur DVD, Internet dans la chambre, Bureau, Réfrigérateur , Sèche-cheveux, Jacuzzi, Internet, Planche à repasser, Micro-ondes, Radio, Réception chaînes satellite, TV, Téléphone, Films, Wi-Fi
Location de vélos, Pistes cyclables, Vélos, Billard , Observation d'oiseau, Base nautique, Golf, Promenade à cheval, Canoë-Kayak, Pistes de VTT , Shopping, Excursion
Equilibré , Régime particulier , Végétarien