Diamond Collection by BedandBreakfast.com

BedandBreakfast.com Diamond Collection Member Testimonials

BedandBreakfast.com Diamond Collection is an exclusive group of professionally inspected and guest-reviewed luxury inns. Each Diamond Collection property participates in a comprehensive inspection program, not only to assure prospective guests of a top-quality experience, but also to help members maximize their revenues, an essential element in maintaining a first-rate operation.

Members who have participated in our Off-Site Evaluation Process:

Jimm Burton, Inn at Riverbend, Rock Hall, MD:

"Thank you for your time today on the Bedandbreakfast.com Diamond Collection inspection. During the trial period, we have seen our BedandBreakfast.com referrals (according to Google) go from 151 in September 2011 to 324 in September 2012. Those that have booked with us listing BedandBreakfast.com as the source has gone up dramatically as well. We appreciate the Diamond Collection and what it has to offer."

Jim and Joanne Rich, Inn at Huntingfield Creek, Rock Hall, MD:

"Our inn was accepted into your Diamond Collection recently and we were told to expect an inspection phone interview from one of your consultants. We were asked to set aside an hour for the process. Steve Tallon phoned us and conducted this process at the prearranged time. What we could never have anticipated was how incredibly helpful Steve was in helping us to rethink our business and make some easy but meaningful changes immediately. Further, Steve recommended several ideas that would enable us to catapult to the next level of hospitality professionalism. In our enthusiasm, I'm afraid we kept him on the phone for over two hours. This consultation was of tremendous value to us and we just wanted to say THANKS!" 

Grant Rogers, Foley House Inn, Savannah, GA:

“I have been a customer of Bed & Breakfast.com for almost 9 years both at the current Inn that I own, the Foley House Inn in Savannah, GA and at the previous Inn I owned in Southern California. I have always seen good results with the normal listing that B&B.com offers and have always been satisfied with my ROI. Last year after some gentle arm twisting I upgraded our Inn to the Diamond Collection that B&B.com offers. I had been hesitant due to the cost and the inspection process and thought just appearing at the top of the page could not be worth the extra expense. I could not have been more wrong. Since upgrading our membership we have seen an increase in our traffic that is hard to believe. Here is an example: In April 2010 we had 257 unique visitors from B&B.com to our website. It was a respectable amount that was only second to our city's travel & tourism page. In April of 2011, after upgrading our membership to the Diamond collection, we received 1,159 unique visitors from B&B.com to our website. That is an increase of 351% and they are now our #1 source of referring site traffic. Also, pages per visit, time on site and bounce rate have all improved by double digit percentages. So not only are they sending us a great deal more traffic, it is also quality traffic. You can't ask for much more than that!”

Toni Treworgy, Island Cottage Oceanfront Villa Inn, Cafe' and Spa, Flagler Beach, FL:

“I found the inspection process to be professional, thorough, courteous, and extremely beneficial. As innkeepers, we do not always see the whole picture the way an outsider would. My inspector reviewed our entire website before contacting me, and he made several great suggestions that cost me nothing to implement except for a bit of my time. Now, not only am I a BedandBreakfast.com Diamond Collection member, but I also have a better website because of the experience. Thanks to our inspector! As far as inspectors go, you get an A+!”

Julie Rolsen, Garth Mansion and Woodside Restaurant, Hannibal, MO:

“By March 2010, my Diamond Collection membership has produced as much traffic as I got from BedandBreakfast.com in all of 2009.”

Tom and Alice Erlandson, The Oliver Inn Bed & Breakfast, South Bend, IN:

“Since we signed up for the BedandBreakfast.com Diamond Collection, our traffic from BedandBreakfast.com is up nearly 30%!”

Judy Hueber, Chesterfield Inn, West Chesterfield, NH:

“Jim Miller of InnConcierge asked me lots of questions during the inspection but also gave me immediate and relevant feedback on important issues for innkeepers. I've got three pages of notes to show for it! I'm looking forward to being part of a group sponsored by a company that is so responsive to its members!”

Members who have participated in our On-Site Evaluation Process:

Joe and Bebe Rabhan, Avenue Inn Bed and Breakfast, New Orleans, LA:

"Just a few words about our recent Diamond Collection review. As you know, we were visited by the inspector for an overnight stay. We found him to be very professional, detailed and helpful. Having a new set of eyes "check us over" was a positive thing and we gained some insights and fresh perspective on our operation. Only those wishing to take their Inn to the next level need apply, but the examination and ideas that came forth were well worth the time and money we have invested in the program. Highly recommended. A personal thanks to you for suggesting that we give the Diamond Collection membership a try."

Billy and Kathy Inmon, Mountain Harbor Inn--Resort on the Lake, Dandridge, TN:

"Just thought you would like to know about my experience with the evaluation process for becoming a Diamond Collection Bed and Breakfast. First, It was tougher than I expected. Quite frankly, we work hard at making our inn a wonderful place to experience. However, Jim Miller from InnConcierge, who flew in from Orlando, Florida, was brutally honest yet diplomatic at the same time. We were impressed with his knowledge of the hospitality business. After we got over the shock that this person coming into our inn and not being here to pat us on the back and tell us how good we were and then take our money, we sincerely appreciated the fact that if BedandBreakfast.com approves us as a Diamond Collection Bed and Breakfast, we would know for sure it would have real meaning and we would be among an elite group of inns that would truly be deserving of such a rating."

Dayn Smith, Glen Gordon Manor, Huntly, VA:

"We contacted BedandBreakfast.com and inquired about the Diamond Collection (I really liked the idea of having an inspection standard). I did not know what to expect from the inspector. I have been in the hotel business as an Executive Chef for many years and have experienced many inspections. Mostly those inspections have been very impersonal and often times just a matter of checklists. I would like to say that the inspector that came to our property, Stephen Tallon, was nothing less than outstanding! Stephen was very personable and disarming, and we felt immediately at ease with him. On our tour of both the front of the house and back of the house, he was incredibly observant and did not miss a thing. At the end of the tour he shared some general insights and thoughts on our product and services, as well as the industry as a whole. The following morning after breakfast he went through a very comprehensive list of observations, which took about three hours to get through. His presentation was presented in a very professional yet encouraging manner. I really had not known what to expect; however, I never expected it to be so very educational. It was worth every dollar we spent to have someone of Stephen’s experience and talent share his time with us. My wife and I are very giving and hospitable people, well traveled and have lived very interesting lives. I did not expect we needed the inspection for our ability to operate the inn in a manner of excellence, but the inspection will certainly assist us in our ability to perform to a standard of excellence."

Kathy Schuerman, Stonebridge Inn and Spa, Batesville, IN:

“We appreciate the opportunity to recently meet and talk with [Diamond Collection Inspector,] Jim Miller. After spending a few hours with Jim, we are convinced we are on the right track with BedandBreakfast.com to take us to the next level with marketing to our target audience. His enthusiasm for the industry and the Diamond Collection is inspiring! The few easy suggestions he made were helpful and some have already been implemented.”

Carolyn and Frank Troxell, The Inn at Westwynd Farm, Hummelstown, PA:

“Thank you so much for all the time you spent with us during our onsite inspection. You certainly added exceptional value to the evaluation. It was so much more than we expected. We would be happy to recommend the process to anyone. We are very pleased to be part of the Diamond Collection and eager to see the many ways in which it will help our business grow.”

David and Cynthia Lynn, The Inn at Peralynna, Columbia, MD:

“Just a few words of appreciation for our helpful inspector, Stephen Tallon; he is extremely knowledgeable and thorough -- and doesn't seem to miss a thing! Yet, at the same time, he guided us gently and with a great sense of humor to changes that needed to be made. Best of all, he was right on target. Our business has picked up dramatically since we made the changes he suggested. We had no idea when we applied for membership in the Diamond Collection that we would receive such amazing service. Bravo BedandBreakfast.com! Your benefits and service get better every year.”

Nancy Merrill, Applewood Manor Inn, Asheville, NC:

“Our onsite Diamond Collection inspection, completed by Jim Miller of InnConcierge, was a rewarding, pleasant, and informative experience; he was professional, thorough, and encouraging. Regardless of whether we pass our inspection or not, his visit was important and helpful as we constantly strive to improve our B&B while maintaining its uniqueness.

“From the initial telephone call, he was precise and prompt. He spent a lot of time with us and seemed genuinely interested in the ‘why and who we were’ as well as ‘how well we’re translating that’ at Applewood Manor Inn. Although it was frightening at first, I quickly relaxed; I attribute that to his calm personality and encouragement. We asked him many questions and always received an immediate professional response that I feel will help us grow. We discovered that our approach to ideas and constant improvements are well founded (invaluable advice), as it is difficult to look critically at yourself and the outcome of all your efforts.”

Toni & Lorin Wortel, Silverstone Inn & Suites, Lancaster, PA:

“Our onsite Diamond Collection inspection, completed by Jim Miller of InnConcierge, was a rewarding, pleasant, and informative experience; he was professional, thorough, and encouraging. Regardless of whether we pass our inspection or not, his visit was important and helpful as we constantly strive to improve our B&B while maintaining its uniqueness.

“A very educational and inspiring inspection process that goes way beyond the standard check off list! In depth business information and possibilities are explored while addressing critical needs in a very pleasant and professional way. A highly recommended service!”

Mary Wolters, Red Horse Inn, Landrum, SC:

“Thank you for the valuable insights; I've had my thinking cap on since we talked. I thoroughly enjoyed our conversation. I will be looking forward to any ideas you can share with us to improve and elevate our inn. It is so wonderful to have the support of one who knows the industry. I will never forget our meeting and the inspirational advice you gave me. Again, thank you for a surprisingly delightful evaluation!”

John Byrne, Fuquay Mineral Spring Inn & Garden, Fuquay Varina NC:

“Thank you for creating the Diamond Collection. The evaluation process for us has been reaffirming of our daily work. The quality of the inspection process was outstanding and Jim Miller did a great job with our site and operation. We were completely satisfied with the work and help from Jim Miller and InnConcierge. The experience was very rewarding and reassuring that innkeeping is about doing ‘the Little Things Right.’”

Christopher and Carissa Zanella, Hillbrook Inn, Charles Town, WV:

“We were unsure what to expect from the Diamond Collection evaluation, but it exceeded our expectations, and turned out to be a complete surprise and delight! The process itself was an enjoyable learning experience. Steve Tallon took the time to appreciate all parts of the business. We liked the fact that he asked questions and took things beyond face value. Asking about future plans was also impressive, because most people don't take into consideration on how much goes into the details of a small business.

Top Ten Things About Diamond Collection Evaluation
  1. Responsive to emails and contacts pre-arrival.
  2. Personal evaluator treated us with respect.
  3. A complete description of what was expected from us during the evaluation and a description of process.
  4. Enjoyable conversation and a willingness to get to know innkeepers and their goals.
  5. Did not just judge establishment by structure, but dug deeper into the core of the business.
  6. Gave constructive criticism; negative marks fully explained.
  7. Very organized and detailed process.
  8. Looked at every aspect of the business with a complete checklist.
  9. The attentiveness of the evaluator. He noticed tiny details that only a top innkeeper would only fret about.
  10. Shows exceptional passion and enthusiasm for the job.
  11. “In closing, we enjoyed the entire experience and the level of expertise the Diamond Collection brings to the business. This evaluation system takes into consideration the small details that make properties exceptional and unique. I look forward to being a part of such a wonderful group!”