1,0 en abril 13, 2015
Lovely place, however the owners have a strict "NO cancellation" policy . I had booked this resort for my 60th birthday girls weekend. Three days before check in my elderly father suffer a stroke and was hospitalized in critical condition. I called to explain and cancel my reservation. I was told by Mr Kemp, one of the owners, that the room is considered "SOLD" and that I would be responsible for the full fee unless he could re-rent the room. At the time I made this reservation, by phone with Jan, I was not informed of this, I was not given any type of confirmation written or electronically, by email to substantiate their policy. I offered to pay a cancellation fee however, Gary wanted the full 2 night stay amount of $399.60 Needless to say my credit card was charged the full amount and now I"m in dispute. I have made several attempts to resolve this fairly, with the Kemp's Best advice....don't book this resort unless you are willing to lose several hundred dollars if a loved one is ill or dying and you have to cancel. Or cancel for any reason. There are many other nice B & B's in Saugatauk.
Respuesta del propietario
Jan and I appreciate all guest feedback but must respond to this review so potential Marywood Manor customers will know what happened from our perspective and judge for themselves. We hope they read this response and our other reviews and will find that we are easy to get along with, provide excellent value and service and enjoy treating our guests politely and fairly. But we also run a business and must follow good business practices in order to exist. We think these policies have helped insure Marywood’s success over the last 30 years. After reading our comments we would be happy to talk with anyone about any aspect of this situation. This guest did make a reservation on Aug 15, for a stay on Oct 3 – 5, and it was nice to have the booking late in the season. When we took the credit card information we explained that our suites are considered “sold in advance” and can only be cancelled if we are able to refill the suite for the same dates. We have this policy because last minute cancellations have a major negative impact on the business as each suite is 25% of our revenue potential (we have only 4 suites). We have had this policy for over 15 years and always clearly explain it as we do not want misunderstandings later. We also ask everyone to read the policies section on our website where this is clearly covered. Jan specifically remembers explaining the policy to this guest and also checked the box on our reservation form used as a reminder to ourselves. When she called to cancel on Oct 1 (2 nights in advance) she was obviously upset and said she didn’t remember any such policy. Since she made the reservation almost 8 weeks earlier and was very upset about her father, perhaps she forgot the policy. I told her during that call that we were very sorry about her father, reminded her of the policy and committed to doing our best to refill her suite. Unfortunately, we were unable to do so with such short notice. When I called to check about her father and tell her we were unable to re-rent her suite and would be charging her credit card, she got very upset and said that she didn’t think it was fair for us to charge her. She offered to pay a small cancellation fee but not the owed amount. Because I felt sorry about her situation I offered to give her a credit for one night’s stay that she could use in the future for another visit. She said this was unacceptable and that if we charged her credit card she would dispute the charges and not pay anything. She did dispute the charges in early November and after reviewing the situation the credit card company ruled in our favor and maintained the charges on her account. The time limit for her dispute is now over from the credit card company’s perspective. A few weeks ago this guest called again, although it has now been almost 6 months, and demanded reimbursement for the full amount. When I again offered a credit for one night’s stay she got very angry and told me that if we don’t issue a full credit “she and her friends would go to all the evaluation websites she could find and trash our Inn and it’s policy”. It is really too bad, in today’s Internet world, one uncompromising and vindictive person can do damage to a business and it has little recourse. Over the many years of owning Marywood Manor few guests have disputed our policies or not kept their commitments. We have always been able to work out an amiable solution in our few disputes. I am sorry that we were unable to do so in this case as we have made every effort to be fair. We hope you can see the rationale for our policy and will not let it deter you from a visit. Based on our prior guest’s comments we think you will find your stay at Marywood Manor very enjoyable.
4,6 en octubre 20, 2014
We enjoyed a Thurs-Sat stay in the Oval Suite. The room was cozy and nicely decorated. There was plenty of room, but B&B standards and the decor was lovely. Jan and Gary, the owners, were very warm and hospitable. Breakfast was delicious each morning and they provided tea, coffee, and water to take with us for the day. Marywood is located half a block off of the main street in Saugatuck, and the price was good for the room and breakfast. We highly recommend!!
4,8 en julio 14, 2014
This is a lovely spot in one of the quaintest towns along Lake Michigan's shores. From the ease and friendliness of the check-in to the well-appointed, cozy rooms and excellent breakfasts, Marywood Manor is one of the best b&b experiences I've had. Great location, right in the heart of Saugatuk and just a block from the chain ferry - once parked in back of the b&b, we didn't have to use the car at all over the weekend. Jan and Gary, our hosts, were extremely kind, friendly and very knowledgeable about goings on around town and where to eat. Breakfasts always had a hot dish, strata, quiche etc., as well as full and plenty plates of pastries, bread, home-made granola, fruit; great coffee and wonderful array of teas - something for everyone, served out of the beautiful kitchen, with tables set up on the charming porch - to watch the world go by. Treats, including cake & fruit, available all day with an 'if it's out on the counters and edible, you can eat/drink it!' Rooms a good size for 2 people, with plenty of storage space; we were in the Old Harbor Suite which has the fabulous porch swing - good amenities, including small fridge, bottle opener, glasses, tv & fireplace (not that they were used on this visit). Bathroom small, but ensuite, private and spotlessly clean, with good water pressure! Our hosts also provided some bathroom basics: shower gel, shampoo, hand sanitizer. Lovely, tranquil garden complete with fountain and chairs, a wonderful place to relax with a bottle of wine after a hard day's hiking, shopping...Highly recommended and will definitely be coming back.
4,4 en enero 19, 2014
We have stayed at the Marywood twice now and have loved it both times. It's the only place we will stay now when we visit Saugatuck. You can walk to everything which is so nice. Jan and Gary make very good breakfasts, but also have snacks and drinks available in the kitchen throughout the day. The front porch is so nice to sit in and enjoy coffee and a good book. I have seen some negative comments about the innkeepers - my question to them is, are you going on vacation to spend the day with your innkeeper or to spend time with whoever you are vacationing with? We found Jan and Gary to be very pleasant and a wealth of information for good recommendations on restaurants, places to visit, etc. in the area. I would definitely recommend staying here! - Nick and Melissa
4,0 en diciembre 19, 2013
This was an awesome B&B! Historic home with lovely large rooms & wonderful amenities. Especially loved the front glassed in porch where we dined each morning. Excellent breakfast food & wonderful hostess & host. Very short walk to downtown (2 blocks) & very peaceful.
4,8 en agosto 17, 2013
My sister and I planned a week get-away to Saugatuck and reviewed many rentals. Our final decision was Marywood and we don't regret it. The grounds were very pleasing with well maintained gardens, fountains and outside seating. Our room had it's own porch with a rocking bench. The food was ample and exceeded our expectations. Eggs, omelettes, fresh made pastries, juice, bagels, granola and yogurt, quiche...too much to enjoy!!! Our hosts, Mary and Gary (and Janet), were accommodating, pleasant and knowledgeable, giving us great advice on dining and shopping. We determined that our stay was much too short and hope to plan a longer visit next year. Thanks for the wonderful experience.
4,6 en agosto 14, 2013
Lovely home. Very clean. Perfect location. Breakfast each morning was fantastic. Would highly recommend. Walk to everything.
5 en julio 20, 2013
The attention to detail paid by the innkeepers is 2nd to none, without being pushy. Extremely clean rooms with the best breakfast in Saugatuck.
4,6 en julio 01, 2013
The location and parking can't be beat & it's an easy walk to the river, shops and restaurants. Marywood is very clean and the breakfasts are wonderful! We were in the 2 bedroom suite upstairs. The main room is quite large with a king, 3 chairs and table and still plenty of room to move around. The 2nd room is more like an alcove but large enough for another person. I would definitely recommend Marywood.
5 en octubre 16, 2012
visited 9/22/12 reviewed 10/15/12 This was our first trip into Michigan. We had always stayed at hotels and after checking out the website decided to give a B & B a try. Boy, are we glad! We were so happy with our room, delicious food, and wonderful visits with Jan and Gary. Our room could not have been more perfect. The room was so clean, well decorated and quiet. We had access to the kitchen at all times (complete with coffee, tea and snacks). The bed very comfortable, and the linens were of highest quality. The food was absolutely delicious and more than we could have possibly eaten! Our hosts were able to suggest restaurants and areas in and near town that we enjoyed and would have otherwise not been aware of.
5 en octubre 07, 2012
Want to get back for a wonderful escape with my husband. With the great suggestions from Jan and Gary, I know that my husband will get to do more than shop. Love the history and relaxed atmosphere of Saugatuck. We stayed a weekend in mid Sept and the girls getaway was beyond expectations.
4,4 en agosto 14, 2012
A delightful place to stay. Jan & Gary attentive hosts. Provided beach chairs and towels for Oval Beach. Peaceful garden to sit and read and drink a glass of wine!
5 en agosto 13, 2012
My husband and I spent two nights in Saugatuck on the first leg of our week long Michigan vacation. We had heard great things about the area and found that most places to stay in the downtown area were Bed & Breakfast. We had never been to a B & B before, so we weren't sure what to expect but were pleasantly surprised by Marywood Manor. Marywoid Manor has 4 suites that all share the same kitchen/dining area. Each suite had its own entrance, bathroom, living area...and it's own bedroom, along with free wi-fi. The location was right dwntown, easy access to shopping, reastaurants and the water. After talking with other B & B'ers, we found that the greatest hesitation to these types of accommodations was the shared common spaces, such as bathrooms or other sitting rooms. This was not a concern at Marywood Manor! The owners, Gary & Jan, were there early every morning preparing an extensive breakfast spread...which was delightful! They were both enjoyable to talk to and helpful with many recommendations during our stay. If your ever passing thru Saugatuck, we would highly recommend Marywood Manor!
4,2 en agosto 12, 2012
Wonderful get away in a good location for doing anything in Saugatuck. The folks who run Marywood Manor are very nice and willing help with any questions one may have about Saugatuck. The breakfast was good and served with a smile on the screened front porch.
4,2 en agosto 10, 2012
My mother, sister and I stayed here on a short vacation to Saugatuck. We had the upstairs suite and it was perfect for us. We enjoyed relaxing on the front porch, and the hearty breakfasts served every morning. Jan and Gary were wonderful hosts. The location is perfect because it's only a short walk to town and a short car drive to the beach.
5 en diciembre 04, 2011
When we checked in, they gave us a bottle of wine for our anniversary. Our room was super & the location was fantastic, close to downtown. The waffles in the morning were delicious. The linen on our beds was so comfy, at least 800 thread!
4,2 en noviembre 06, 2011
Family friendly atmosphere. Great breakfast. Close to downtown.
4,0 en noviembre 06, 2011
Very comfy, clean & neat, great breakfast selections, you will love the front porch!
4,6 en octubre 30, 2011
This B&B is at the end of a quiet, dead-end street. Was able to walk to town & didn't have to drive all weekend. Excellent homemade breakfasts. Will definitely stay again.
4,4 en octubre 26, 2011
Never having stayed at a B&B before and with a gift card to use, we chose to visit Saugatuck and spend 2 nights. After reviewing info on line about a number of B&Bs, we chose Marywood Manor. It was an excellent choice indeed. Jan and Gary could not have been more hospitable. They made sure our needs were all met. The breakfasts were terrific. The hot dishes that Jan made (quiche and strata) were very tasty. There was a very wide variety of other foods: muffins, rolls, fruit, yogurt, granola, other cereals, juice and more. It was easy to have a healthy and satisfying start to the day. Our suite was quite comfortable and clean. It was not cheap, but the price was certainly reasonable. If we should visit Saugatuck in the future, there is no question about where we will stay, and we would not hesitate to recommend Marywood Manor to anyone who would be considering a visit.
4,8 en agosto 22, 2011
I brought my mother to Marywood in Saugatuck for some relaxation after I had finished my cancer treatments. We had a wonderful time and felt more like family than guests. Breakfast was awesome! Shops and restaurants were within walking distance, so I could easily go back to the inn and rest as needed. Thank you Jan and Gary!
4,6 en agosto 07, 2011
Marywood Manor is a quaint B&B within walking distance to the shops, restaurants, and the waterfront. The rooms had everything you needed to be comfortable. Jan's food was excellent. It provided for a fabulous & relaxing weekend getaway for my wife & I.
5 en agosto 02, 2011
Jan & Gary are the nicest caretakers I've ever experienced. They have a passion for what they do. Jan is an outstanding cook; the breakfast is fresh, creative and A++ in taste!
5 en julio 31, 2011
Great room, great food. Great owners of the B&B. We really loved our anniversary vacation. We felt like we were home.
4,0 en julio 24, 2011
We had a wonderful stay at the Marywood Manor. The homemade food was wonderful. The innkeepers are extremely friendly and willing to accomadate any need you may have. I would definately stay here again.
4,6 en julio 21, 2011
Jan and Gary gave us a wonderful stay. clean rooms and what a great healthy good breakfast. Location was ideal. Close to walk to everything. My first B and B. and what a great one to have picked. Wonderful Hosts.
5 en julio 04, 2011
Hosts were wonderful. Rooms were very clean and comfortable and the breakfast was outstanding, a little somthing different each day. Location was ideal with a very short walk to the water and downtown Saugatuck. Highly recommended for a stay in Saugatuck. Great value. We'll definitely return.
5 en septiembre 15, 2010
Incredible Experience My partner and I stayed over Labor day . It was our first time at a B&B. The Innkeepers were terrific! They were engaging, took care of our needs and made us feel welcome. Warm room; Great food too!
5 en septiembre 13, 2010
We were a group of six and all of us had a wonderful experience. It was good food, clean and spacious rooms, with very nice innkeepers. Thanks Gary and Janice for making our stay marvelous.
5 en agosto 03, 2010
Our hosts were very welcoming. The rooms were spacious and extremely clean. The breakfast was to die for. I would highly recommend this inn.
5 en julio 23, 2010
Jan and Gary offer a friendly and comfortable stay. The food is plentiful and excellent, and the location is ideal.
5 en julio 01, 2010
Cozy, comfy suites with modern amenities; great homemade breakfasts; afternoon and evening treats to enjoy on a real front porch; a big back yard with a fountain and flowers; and excellent concierge service describe Marywood B&B. Home away from home!
4,8 en julio 01, 2010
Our second stay here. Very comfortable accommodation and great food. Will return.
4,0 en noviembre 04, 2009
The innkeepers recommedned the perfect suite for us. We had all the space we needed and were very comfortable. Great location in town. Fantastic breakfast! And they can get you in for dinner at Everyday People Cafe!
4,6 en octubre 19, 2009
Even though our visit was during a cold snap, we loved the upstairs suite and all of its cozy amenities. The kitchen always offers tea, coffee, and pastries, and the multi-course breakfasts were delicious. Definately worth repeat visits!
4,8 en octubre 05, 2009
Very homey and relaxing. Location perfect. Loved the front porch. Innkeepers very nice and breakfast was to die for!
4,8 en septiembre 22, 2009
Very nice 2 room suites, good beds, screened porch for reading & relaxing. Breakfast outstanding with a hot entree, fruit, pastries and full continental. Very full, large breakfast. Excellent food.
4,8 en agosto 05, 2009
Excellent accommodations. Wonderful hot/fruit/cold breakfasts. Jan and Gary were wonderful hosts, offering many perks. Great location in town. Great on-site parking & gardens. Very comfortable king bed.
4,6 en junio 25, 2009
We found both Jan and Gary very personable. The gardens are beautiful, rooms are clean, and breakfasts delicious. We like the fact that Marywood is close to town, we enjoyed walking everywhere. Lovely antiques and paintings!
5 en junio 23, 2009
The breakfasts were incredible, and Jan even gave me cooking advice! The rooms were comfortable and roomy and were very clean. Right in the heart of downtown Saugatuck, we were able to walk everywhere.
5 en junio 09, 2009
We found the inn to be very comfortable. It was located right in downtown and the food was incredible. The owners were delightful and helpful.
5 en noviembre 11, 2008
This was my first B&B and I would be hard pressed to stay anywhere else when visiting the Saugatuck area. I highly recommend this B&B!
4,2 en noviembre 03, 2008
Delightful owners! Excellent breakfasts! Rooms couldn't be any cleaner and cozy as can be. Gave us great restaurant suggestions. Can walk to everything.
5 en octubre 27, 2008
The Marywood Inn was a great B&B, right in the heart of downtown Saugatuck. The innkeepers were helpful, with a clean inn, and superb breakfast. Big rooms and a great porch to relax. It was a perfect place for out first anniversary!
5 en octubre 22, 2008
We arrived later than expectected and were greated by the owner with a bottle of wine for our aniversery!! The room and linens were very clean. the breakfasts were incredible, and cooked to perfection!! Would highly recomend!!
4,4 en agosto 25, 2008
We had a wonderful stay in the Old Harbor Suite. The room was clean, the bed was comfortable, and the private entrance to the room had a nice little porch with a swing bench. The Innkeepers are very nice, and the breakfasts were wonderful. Key Lime Cake for me! We were very happy and will stay there again the next time we visit Saugatuck.
4,4 en julio 08, 2008
The breakfasts were outstanding!