Gateways Inn

Very nice and convenient to downtown. The only thing I did not like was the public part of the inn is very dark and even at breakfast the blinds were closed.

Spacious, beautifully appointed room, that was spotlessly clean. Stellar service. Innkeepers were friendly and fun. Michele is an awesome chef! Piano bar was a happening place on Saturday night with many guests, visitors, and live music. A wonderful inn for any occasion!

We were the only guests for the 2 nites we were there and as the inn had recently changed hands, their liquor license had not been approved, the resteraunt was closed. This being said, breakfast were outstanding and the staff was accommodating. (We never met the owners). Rooms were lovely, location great.

The Inn is curently undergoing a change in the management and it is painfully clear that the owners know nothing about the hospitality business. The common rooms are run down, the smell of the entire hotel is a combination of mold and paint fumes and the breakfast was inedible (we ended up going to a local restuarant after the first morning). I'm sure that the new owners will blame everyting on the previous owners or that they are remodeling but they should be ashamed of leaving the doors open and charging full price for a horrific hotel experience. There are plenty of nice B&Bs in the area - don't waste your time or money here!

[Resource Id: innkeeperresponse, Set: reviews]
We were sorry to hear that your experience was not a pleasant one. We wish that you had expressed your concerns anytime during your stay with us. We welcome constructive feedback, as we strive to provide the highest standard possible. As mentioned, the Inn recently changed ownership and renovations and upgrades began immediately. The common rooms and our Suite, where you stayed, were among the first. As returning guests, you must have noticed the dramatic changes. As far as the smell of paint, we were sure to be done seven days before arrival of guests. We do not know of any mold. In all fairness, we did contact all of our guests, including you, before arrival to notify them that renovations were being done, thus giving them the choice to cancel, at no fee. As for your comment about our breakfast, all of our reviews, including other guests that were here at the same time as you, rave about our breakfasts. (see above and below.) Lastly, we wish to assure you that we have the utmost respect for the previous owners and are not in the habit of "blaming" them. We do hope that the next time you come, your experience will be a pleasant one.

- Michele Buckingham (innkeeper)

As someone who prefers B&Bs vs. traditional hotels, I have seen my share of good and bad B&Bs. The Gateways Inn in Lenox, MA was one of my most memorable stays. The room was clean; and the service was excellent from when I walked through the door with the entire staff being friendly and attentive, to when I left. I stayed mid-week when there were vacancies and received a free upgraded room upon arrival. I do plan on visiting the area again come summer, and will definitely seek to stay again with Michele and Eiran.

The Inn is lovely and the new owners could not have been more hospitable. However, we were very disappointed to arrive and find that the bar and restaurant had been closed becuase they were under renovations. We were not notified nor had the website been updated prior to our arrival. Even this review site lists the former owners. Also, a suggestion to the owners, turn the heat on in the room before the guests arrive. As stated, the new owners were very accommodating and did all they could to accommodate us.

Not know what to give that certain someone, I decided a getaway to a nearby B & B would be a great unexpected gift. The choice of the Gateways Inn fulfilled that perfect gift that I was seeking. The Room was charming and the welcoming owners and staff made us feel right at home. We had a lovely leisurely dinner by the fireside that was prepared with great finesse and served according ly. We shall return!!!