Aloha Place - Inn of Volcano

Stayed in Sushi Guest Cottage for one night in mid April. Self check-in and check-out procedure was impersonal, but efficient. Room was comfortable and clean. Great location--close to Village restaurants and Volcanoes National Park. Main cottage was nicely set up with extensive library, tea, CDs, internet and lots of visitor information. Nice touch to provide the use of flashlights for walking around outside at night. All was quiet except for the roosters crowing in the early morning. Have recommended to others.

If you like roosters crowing at 3:00 a.m. and dogs barking at sunrise, then this is the place for you. Being animal lovers, we were a bit concerned about the dogs, kept outside in pens. This is apparently a working farm so you may also hear cows, goats and sheep. We were assigned to the Ali'i Room. The decor is not restful, with its strange color scheme and clutter - not enough space to put personal items. Someone needs to be available. We had no hand towels when we checked in and no one to ask for them. I also did not realize the room would not be serviced during our stay. So towels were not replenished nor trash emptied, and we had eaten a breakfast and a dinner in our room. Cleanliness was less than desired. Was that just a very old rug in our bath, or was it grimy? Moisture is problematic. The house has a strong musty smell when you enter the first floor. Our room smelled better but was obviously damp. We had to empty the dehumidifiers so they would run. Someone, besides guests, should be checking that several times a day. Fortunately we only stayed 2 nights. I recommend these innkeepers pack an overnight bag, "check-in" to the rooms in this place for a couple of nights, and use only what is available to them. They need to see things through fresh eyes. This place has potential but needs re-inventing.

Stayed in the Bamboo room. The room was OK and the house is cute. Two issues: 1. Wished there was more fridge space, especially given that there is no breakfast at this inn so guests need to store their own breakfast food in the room's fridge. Also, the fridge froze all our food... 2. We forgot something in the room, and spent two days trying to reach the owners by phone. No answer and no response to voice messages. Had to stop by a few times till we finally found them. That's the reason for the "unsatisfactory" service rating.

There did not seem to be many places to dine after 5 pm. An updated dining guide would be helpful. Otherwise everything was just fine. Mahalo.

The self check in may seem odd to some but it is the first step towards you feeling as if you have a home away from home...the house is decorated with antiques and information about the royalty of Hawaii, it is surrounded by lush trees and flowers and everything you could possible need and many things you didn't even think of are provided for you by the thoughtful innkeepers. The value is great and less than five minutes from the entrance to Volcanoes National Park. Volcano Village offers many great options for food ( may I suggest Lava Rock Cafe and Cafe Ohia!). I would definitely stay here again!

Nice accommodations and amenities. For those of you who like anonymity/privacy. there is no need to interact with owners. Come and go as you please without worrying about inconveniencing owners or having to chat and "make nice". Their arrival notes & posted notes in the rooms give all the information you will need for a comfortable stay. Please note that any stay in a rain forest means excess moisture seeps inside, but there is a dehumidifier downstairs which can be taken to your room. One improvement would be to install heated towel racks to help the towels dry out between uses.

We came to this place knowing that 2 out of 2 Yelp reviews rated this one star, which made us panick when we showed up and couldn't find our room information, and no one was at the office or would pick up the phone to assure us that our reservation was still good. When we eventually wasted some of our Volcano-exploring time and located someone to talk to, we were greeted by a frustrated lady who accused us of getting there half an hour early because she hadn't finished cleaning the room. That said, when we eventually were able to check in many hours of Volcano later (we weren't going to wait around for another half an hour just to check in), the (Paniolo) room turned out to be really cute and well equipped. We had a fine night of sleep, though were disappointed not to find the kitchen in the morning at this Bed and BREAKFAST place. Otherwise, the library was nicely decorated. Hope this explains our mixed rating!

This beds-only place is charming. We slept in the Bamboo room, which had everything in it, even things you didn;t know you need. The key, instructions and a welcome letter were in a envelope in a visious place, so we could easily find our way around. Only minor is the humid environment. We were only here for 1 night, but I can imagine, if you're here longer, all your stuff will get wet-ish.

We appreciated our stay at cottage (very nice), the library with books, DVDs, CDs and Internet. The owner is very pleasant and considerate.

Our family and friends took over all four rooms at Aloha Place for one night during our two-day trip to Volcanoes National Park. The place is extremely clean, adorable, and convenient to Kilauea Lodge and Restaurant where we had a wonderful dinner and breakfast. We wished we'd had more time to examine all the books, music, etc. on Hawaii and will definitely stay there again in order to do so. It's got a "self-serve" style that fit our needs (coming from and going to the volcano); but while we didn't expect to interact with anyone, the caretaker was very friendly and on two occasions gave us insider (local) information to help us get more out of our trip. (I must add for completeness that the place smelled a little like my grandmother's basement but that all eight of us either didn't mind or found it somewhat endearing.)

We stayed in the Paniola Room twice once in June 2010 and previously in Aug 2007. We found this a nice off the beaten path place to stay. we had stayed at Volcano House in the park along the ridge prior. This B&B is quant and in a quiet spot, that really gives you the flavor of the island. Yes the proprietors may not be seen or bother you unless you knock on the door. But isn't that what you want while in hawaii? The room we stayed in was well appointed, and stocked. The main Qtrs where roomy, fireplace was nice. overall we thought pretty highly off it. The house cat greeted us every night/day (he's not allowed in) there was a rooster, but I guess we slept through any crowing. we visit this island cyclical (3 year intervals) and plan to come back.

We spent 4 days here (in the Sushi Guest Cottage) and were very happy with the accommodations. We used the mini-kitchen a lot and were very pleased with how it was stocked. We did not see the manager much, but that was fine with us. Extremely good value, and a great location. We will definitely return and recommend it to our friends.

We stayed at Aloha Place - Inn of Volcano for two nights. When I made my reservation I was already aware that they did not serve breakfast and that it was self check-in with an envelope on the bulletin board. Unlike others I was not surprised by these things. There were a few good things: free parking, free wireless internet, bed was comfortable, umbrellas provided, information sheet about nearby businesses with hours, and a small fridge provided. But here is what surprised me: I never received a confirmation from the owner that they received our reservation and when we arrived our room had changed. At first I thought the change was good because the room was the larger Sushi Guest Cottage...except directly behind the cottage is the chicken coop! The chickens will crow at all hours of the night and morning...they don't wait for the sun to come up. They would crow a bit at midnight and then start around 5am and not stop till 9am! I understand that people in Hawaii raise chickens but if you run an Inn you should give up this lifestyle for the comfort of your guests. We also had a circuit breaker go out when I used the hair dryer provided. This circuit breaker provided power to three outlets in the cottage. We knocked on the office door but no one answered and called both provided phone numbers but had to leave a message. When we returned from the park nothing was fixed so we knocked on the office door again. The owner did not seem pleased, had an argument with someone else in the office/main house, and then came out but was unable to fix the breaker. The whole experience made us feel unwelcome at the Inn and we would not recommend anyone to stay there...even if their rates are cheaper then nearby B&Bs in Volcano. Either pay more somewhere else in Volcano or stay in nearby Hilo and drive back and forth to the park.

that place was awesome, except for the rooster that woke me up in the morning...;-)

We did not meet anybody during our four days stay. As we boooked on a B&B site we expected a breakfast. Unfortunately there is also no kitchen for use, so it was not even possible to prepare it ourselves. But there were other amenities we did not expect, like a computer for guests use for free, torches, lots of CDs and videos, wood for the fireplace and others. Over all our stay was o.k.

Great Place. Doesn't come with breakfast, but we new that in advance. We stayed in the Bamboo room, had plenty of room, nice beds. The self check in was very easy and just as explained on the website. The place was very, very close to Volcano NP. It was nice to stay at the park until after dark and then have a 5 min. drive home. So convenient! I would totally recommend this place!!

We reserved 2 rooms here. Pretty much everything was as advertised. Keys were ready as stated. there's no dining here so ignore the dining eval. Both rooms were comfortable, clean and very nicely decorated according to different themes. The common areas were filled with amenities (internet access, loads of CDs and DVDs), fireplace, rain jackets, umbrellas. basically almost everything you'd need to be in the volcano area. Now, for areas of improvement: our quiet cozy sleep was disturbed starting at 4 am by roosters. they continued intermittently cock-a-doodle-dooing until sunrise. The chickens need to go! Put in a call to the number given on our reservation form asking about where the ice machine was. never got a return call. We would like to stay here again. tell us when we'll be able to sleep in.

We stayed one night 7/26/10 in the Paniola room at the Aloha Place- Inn of Volcano and we very pleased with our choice. The price was reasonable, the room spacious and clean with a pretty western decor. We did not see nor need the innkeeper as we arrived late, but everything was available in our packet on arrival with key and instructions. It was so nice to be close to the park to see the glow of the Volcano at night and then return early the next morning to enjoy the daytime park actiivities. Did not use dining option. I would definitely stay again! Thanks, Joan! Jan

Nice location within mile or so of Volcano National Park entrance. Our room was clean and nice.

The inn was incredible! We will be going back!

Our room was so cute with great amenities (hair dryer, hot water, coffee pot, etc). Very clean and a lovely property. I will return!

Grounds are well kept and beautiful! We loved the furniture and the decor was great. This place was just a wonderful find!

great stay

Not a pleasant experience. Arrived just after 4pm local time only to find the place locked and an envelope with our check in paperwork pinned to a bulletin board on the porch. The excessive amount of information to read and complete was irritating. When carrying our luggage into the house, an adult female who apparently lives in the residence (the innkeeper?) walked through the main living area but didn't even grunt a greeting of welcome. In fact, the only greeting we received was from the house cat who was roaming outside when we arrived. The room was ok, nothing special. Not sure how the property can be called a bed & breakfast when they don't provide breakfast. Our departure experience was similar to arrival, without human interaction.

[Resource Id: innkeeperresponse, Set: reviews]
Apparently someone neglected to read the policies stating that we offer a Self-Check-In & Express Check-Out. We offer this flexibility for the sole convenience of the guest to allow easy access of our facility. After all, with airline schedules often changing, sudden changes in weather conditions, road construction and other circumstances beyond our control it is near impossible to keep a schedule. Yes, we do lock our doors, not to keep the guests out but to make sure the guests have a maximum amount of security and privacy while keeping non-guests honest. The information provided at check-in includes a Guest Registration Form (to be merely signed), directions to your accommodation, an invoice and a map of Volcano indicating restaurants, gas stations, etc. Hardly what I would consider as excessive. We do not advertise as a B&B but a "guest house" including the fact that on almost every page of information clearly states that "no meals are offered". Our accommodations offer FREE WIFI, FREE cable/TV/VCR/DVD, coffee/tea service, ice, refrigerator, full private baths with amenities, use of flashlights for lava viewing, use of beach towels, snorkels and fins. These are just a few additional amenities provided and included in the cost of each accommodation. We take great care in welcoming our guests and often offer to take their luggage upstairs to their room. Obviously this guest made an assumption that the individual they saw was the Innkeeper, without knowing or introducing themselves and it never dawned on them to think perhaps it could have been another guest. I can assure you that we try to respond to every guest and generally ask upon arrival if they have any questions, do they know where to go to view the latest lava flow, have they had dinner, if not, do they know about the local restaurants and then provide them with particulars concerning each and hours of operation. We hope this information has been helpful to all.