Inn Harmony Guest House
Fantastic Location Near University Of Washington and Greenlake, Parking for all Guests and WiFi, Continental Breakfast served!
Here is what guests had to say...
| Innkeeper Response |
This Guest has never stayed here, They sent me an email in February and also called, I did in fact state that I do not take B&B Gift Certificates for the room they wanted during that time period. High season They filled out a Request Form and emailed it to me. I had some personal stuff happening that week and I overlooked confirming there email back to Reserve the stay. There credit card was never charged nor any form of deposit paid toward there stay.
I did rent the houses out 2 months later and when going thru my emails realized the mistake I made. I contacted the guest whom made the Reservation right away and tried to explain the situation. Also note I called 2.5 months before they were to stay here. She was not happy as I know I would be disappointed. The connection was lost and then I got a call from someone else in her party saying I should honor the reservation. He seemed upset, I ended the call.
I did call back after consulting with another local B&B on how to handle the situation as I have never double booked before. I called the guest back twice, once to say I would look into seeing if I could find another place for them, the second call was to offer a credit for my mishap. (I never heard back from them) My apologies to them, I am a great person and run a great B&B, Mistakes happen. I hope they forgive me. I will not let this happen again in the future and make sure I always check all forms. Thanks for bringing this to my attention!
Josh-
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| - Josh (innkeeper) |
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