Ketchikan's Black Bear Inn
The Black Bear Inn is Ketchikan's most Elegant Waterfront Bed and Breakfast. It's unique furnishings, decor, original Alaskan Art, and numerous amenities can only be matched by the finest of hotels.
It is the perfect place for large... more
Here is what guests had to say...
| "Wonderfuly Peaceful Place"
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10/10/2008 |
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| "A great place with wonderful hosts!"
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9/9/2008 |
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| "We felt quite unwelcome"
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7/19/2008 |
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We recently stayed for four nights at the Black Bear Inn. We reserved the room of our choice more than 8 months in advance, and paid more than $300 down. The week before we were to arrive, I e-mailed to confirm and was informed that we had been "upgraded" to a non-equivalent room (without our knowledge or permission). We had carefully chosen our room based on number of beds, type of bed, and the presence of a soaking tub. The "upgrade" we were assigned did not satisfy these requirements. We were REFUSED the room we chose for the full four nights. We were forced to repack our things on the third night so that the innkeeper could move us to a different room for the last night of our stay. This room had no soaking tub and only one bed (unless you include a "daybed" in the porch area.) We felt truly cheated since we had reserved the room we wanted so far in advance. We were offered no refund. We believe this was breach of contract.
The website and brochure clearly offered a laundry facility for the use of the guests, and yet when I quietly entered the front door to use the laundry which is just off the foyer, the innkeeper met me to say, (exact words) "I can't have you in here now!" My husband and I have agreed that never in all our years of travelling and staying in both hotels and B&B's have we been made to feel so unwelcome!!!
This is a lovely inn in a lovely setting. But for us, the pleasant memories are overshadowed by the way we were treated. I have saved the e-mails documenting what room I reserved, the price I was charged, and the refusal to let us have it for our entire stay. If you are considering staying at the Black Bear Inn Ketchikan, be prepared to be refused the particular room you have carefully chosen by the innkeeper, Nicole Church. View Reviewer Info
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| Innkeeper Response |
I am very sorry that you did not enjoy your stay at the Black Bear Inn. During your stay we had a very unusual situation with a group of 8 guests who had reserved all the rooms in the main house and were arriving on an international flight. Their flight was unexpectedly moved up by one day. Rather than leave these guests stranded in an unfamiliar country with no place to stay, I attempted to accommodate everyone. When we became aware of this issue, several days before your arrival, we contacted you to offer you the choice of a refund for your final night or an upgrade from the bedroom in the Inn to the full apartment or the private cabin (for either your entire stay or just the final night). When you decided to accept the upgrade to the cabin for the final night, we thought you were satisfied with the resolution. Regarding the laundry, we are happy to wash guests’ clothing for them for free. Unfortunately, we only have one washing machine, so guests can not wash their own clothes when we are doing laundry. Sometimes as innkeepers we experience unforeseen situations like this. We always try very hard to find solutions that satisfy all of our guests. We have learned from this experience and hope that your future travels to Alaska bring you pleasure.
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| - Nicole Church (innkeeper) |
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| All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. |
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Contact Information

Ketchikan's Black Bear Inn5528 North Tongass HIghway Ketchikan, AK 99901 USA
| Phone: | +1-760-740-9143 | | Phone: | +1-907-225-4343 |
Innkeeper(s) Nicole and James Church
Rates: $100 - $225

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