At Home London B & B
At Home Bed and Breakfast is a bijou Bed and Breakfast in Central London - Small and Super-Homely, comfortable and affordable. There is internet access and Free parking available. The house is a beautiful Edwardian villa owned by... more
Here is what guests had to say...
| Innkeeper Response |
This is a un-true review. We gave these guests a really cheap deal for 2 week stay and on arrival upgraded them to an en suite triple room instead of the room they booked which was a small double with private bath and we did this at no extra charge. This is because we have a policy of giving our guests the best available so on arrival we showed them round the house and let them choose whatever room they wanted . I note that they had an issue regarding phones. Nowadays every one has mobile phones and therefore phones are not normally an issue. These guests used our house phone without asking and made numerous calls. We do have a mobile phone which we lend to guests , it’s a pay as you go and guests can pay for their usage only- this was offered to them but the offer was not taken up.
Regarding the breakfasts, most of our guests love self service , as we have extended hours for breakfast and the cut off is mid day, therefore guests can relax and have an early or late breakfast if they feel like having a lazy morning. We also ask what guests like to have for their breakfast and stock the guest fridge with whatever they like. Regarding comments on cleanliness, we keep a clean Inn – we cleaned the guests room regularly and there were occasions when they wouldn’t let us into the room to clean.
Regarding this review, we feel this is not fair as not one of the complaints are true and feel that we do our best for every one that stays with us- for instance - we took care of this couple’s 15 year old son who was left most days at our B and B when the parents went out sightseeing. He made friends with our 19yr old son who out of the goodness of his heart played classical guitar with him and spent a great deal of time with him which he didn’t really have to do, but he was left in the house on his own every day.
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| - rosa osborne (innkeeper) |
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