Mountain Top Inn & Resort
Surrounded by the Green Mountain National Forest, overlooking a sparkling lake, The Mountain Top Inn & Resort offers breathtaking natural beauty every season for every experience. The Resort features 30 Lodge rooms, 5 pet friendly... more
Here is what guests had to say...
| "Terrible Service Decaying Resort"
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1/4/2009 |
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The service at the Mountain Top Inn & Resort is terrible and the resort itself is in major need of renovation. Additionally, any alleged discounts are nothing more than a scam. The staff is defensive about rather than committed to addressing the resort's shortcomings. The resort's shortcomings are many a few examples are as follows: the railing on the exterior of the resort is split, the front steps are crumbling and slate is missing, the rooms have bug and rodent repellent devices in very visible spaces, the bedding smells, depending on what room your in you will experience sewage odors (which the resort staff is well aware of.), the heating system is non adjustable.
As for the staff they are curt, defensive and non responsive. The staff at a Super 8 motel is friendlier and more accommodating.
Any discount offered is a sham. The resort offered a discount rate that was supposed to include one free dinner and free breakfast on each day. However they then charge a facilities fee which covers among other things breakfast and dinner. So you do not receive the benefit alleged in the discount price. In addition, the facilities fee was supposed to include access to all resort facilities. However, when you arrive the staff will inform you that certain things cost extra such as sleigh rides. In short you feel as if you've been ripped off by deceptive advertising. Perhaps the local department of consumer affairs will be helpful in investigating such deceptive advertising scams.
In short, I'd recommend staying anywhere but this establishment. I left frustrated, angry, and generally felt ripped off. View Reviewer Info
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| Innkeeper Response |
Thank you for taking the time to share your concerns regarding your experience while visiting The Mountain Top Inn & Resort. Feedback from our guests is an important part of improving our service. Our goal is to encourage guests to share any concerns during their stay so that they may be addressed immediately. It is apparent we did not meet this goal during your visit and for that we apologize.
Your comments and observations are important to our managers and staff in helping us to provide a guest experience that inspires a return visit to our resort. It is clear from your review that we missed many opportunities to create the enjoyable vacation you anticipated.
I would appreciate the opportunity to discuss any aspect of your stay in further detail and ask that you contact me directly at khele@mountaintopinn.com at your convenience. I hope that our conversation will result in allowing us the pleasure of welcoming you back to The Mountain Top Inn & Resort and regaining your confidence
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| - Khele Sparks (General Manager) |
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| All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. |
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