Sunset Hill House
New England's best 'Views with a Room' (Yankee Magazine), and a three time "Very Best of NH" award winner, we are a historic full service inn overlooking 5 mountain ranges. Every room has great views and (of course) A/C, private phones... more
Here is what guests had to say...
| "Place to Stay Often"
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6/28/2010 |
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| "Great Weekend"
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6/28/2010 |
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| "Sunset Hill House"
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6/21/2010 |
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| Innkeeper Response |
Thank you so much for writing this lovely review about us. I wanted to personally apologize that you had to wait for your table at dinner. You are absolutely correct that there are often tables unoccupied, yet we may ask a guest to wait a few moments. This is not because we don't want to seat you, but simply because we want your service to be wonderful, as you noted it was. We seat guests not when tables are free, but when our servers and our kitchen are able to welcome you with excellent and attentive service, so that you never feel rushed, or ignored, or have to wait an uncomfortable time for your meal. I am sorry that this was not clear, and that you did wait. Please let me know what we can do to make it right for you.
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| - Nancy - the world's happiest (innkeeper) |
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| Innkeeper Response |
Thanks for the great suggestion. We've replaced that mirror. Come back soon to see!
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| - Nancy (innkeeper) |
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| Innkeeper Response |
Dear unhappy guest
First, I hope that you will contact us so that we can answer your questions and make it right for you! That is our obligation to you and we take it very seriously indeed.
We so value your time with us that we review in writing our one guiding principle with you at check in. It reads: We want you to have a perfect stay. Please report any problems or concerns immediately so we can address them. If any issue is not resolved to your satisfaction, ask to speak with innkeepers Lon or Nancy personally so that we may make it right for you. We understand the most valuable commodity you can give us is your time, and we want every moment spent here to be flawless.
I am really sorry you chose not to do this, as it is hard to correct things after the fact, but we are certainly willing to try!
Sincerely
Nancy
The worlds happiest (if somewhat mistified) innkeeper!
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| - Nancy (innkeeper) |
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| Innkeeper Response |
We so regret this guest was unhappy. And they genuinely were; however, every opportunity that we used to accommodate them they refused, including an early check out (we had three other couples wanting to stay with us), and a room switch (they would not consider it!). We have a policy of ensuring each guest leaves happy, but were stymied in this case! What should an innkeeper do when the guest refuses to turn up the dimmer control on the lights to turn them on full power, or to turn on the light in the closet (where there are large clothing drawers), preferring to complain that it is 'dark'. I feel most sorry though that they chose to focus on being unhappy, as opposed to enjoying the view of spectacular colors and peak foliage over 5 mountain ranges that they could see from their 6' wide window and deck. What a shame!
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| - Nancy (innkeeper) |
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