Tips for Reviewers
Please share your comments with the millions of travelers who visit
BedandBreakfast.com. Please keep these guidelines in mind when writing a
review:
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Be helpful:
Describe the key elements of the accommodations, decor, hospitality, value,
housekeeping, setting, and/or meals. What were the highlights of your stay? A
comfortable bed and elegant decor? The convenient location? The delicious
breakfasts and afternoon snacks? The hospitality of the innkeepers? Extra
amenities and/or advice for business or vacation travel? If in the area again,
would you return? Recommend to friends? Which times of the year are best for a
visit, because of favorable rates, great activities, or best weather?
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Be both honest and fair:
Just as it's not fair to compare a 99¢ fast-food burger with a $10 burger at a
sit-down restaurant, it's not reasonable to expect the same standard from a
B&B that charges $75 a night with a nearby property that charges double or
triple that rate. If you're unhappy because the innkeepers enforced their
stated cancellation policies, please remember that just like with an airline
ticket, you were most likely made aware of this policy in advance. On the other
hand, if you were disappointed by minor or major problems, issues,
inconveniences, or bad service, please include full details, including whether
you told the innkeepers about the problem, and how they responded. Things can
go wrong in the best of B&Bs, and the difference between an average place
and a great one is how the innkeepers address the problem when something
unexpected occurs.
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Avoid hyperbole:
Reviews that include only effusive praise or complete condemnation are rarely
helpful or even credible. On the other hand, in the rare cases where a B&B
is a totally unpleasant experience, we want to have the full story, so that
other travelers can be warned.
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Please proofread!
You cannot edit your review once posted. While we encourage you to review every
inn you've visited, you may only post one review per inn annually.
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Innkeeper responses: There are at least two sides to every
story (often three!). The reviews posted on BedandBreakfast.com are taken
seriously by innkeepers. BedandBreakfast.com reserves the right for innkeepers
to respond to any review.
Review Guidelines
Reviews containing any of the following will not be posted: Profanity,
threats, insults, gossip, violence, plagiarism, commercial/irrelevant/
incomprehensible information, HTML code, hearsay, and/or postings in ALL CAPS.
Reviews must be written in English. Comments/responses from innkeepers must
clearly be identified as such. BedandBreakfast.com reserves the right to edit
for clarity, verify your stay at any property you review, and to reject or omit
any review. To review an inn, you must have actually stayed there in person. Reviews
covering group experiences will not be posted.
All reviews are the personal opinions of BedandBreakfast.com site users and
do not reflect the views of BedandBreakfast.com. Reviews are
written for informational purposes only. BedandBreakfast.com does not represent
or warrant the accuracy, completeness or reliability of the information, and
will not be liable for any errors, omissions or delays in this information or
for any losses, injuries, or damages arising from its display or use.
Reviews may not be edited by you once posted. Although we
encourage you to review every inn you've visited, you may only post one review
per inn per year.
All reviews must be accompanied by a valid email address. Although
your name and email address will not be posted with your review, we need to
verify your email address to reduce the chance of fraudulent reviews. After you
submit a review, we will instantly send a follow-up email. Click the link in
that email to verify your email address. We will not sell, trade, or distribute
your email address or send you spam, although we may need to contact you if
there is a question about your review. Read our
Privacy Policy.
The review data and comments collected may be published in whole or in part by
BedandBreakfast.com™. Reviewers' names and email addresses will never be
published.
Please Note: Do not use this area of the BedandBreakfast.com
website to contact innkeepers, as they cannot see your name and email address.
Please return to the property's listing page on BedandBreakfast.com , and click
a link to email the innkeeper, send a reservation request, or link to the inn's
website.
Reviews: Frequently Asked Questions (FAQ)
Why isn't my review posted? Most reviews are posted in one
business day. Some reviews may take a week or more to investigate. Please note
that we reserve the right to reject any reviews that violate our
Review Guidelines, including the right to edit for clarity, verify your
stay at any property you review, and to reject or omit any review. To review an
inn, you must have actually stayed there in person.
How do I report an inaccurate or inappropriate review? Please
email Support@BedandBreakfast.com,
including your name and email address, along with the URL or other identifying
details of the problem review. We will investigate the situation, although we
do not promise to remove any reviews.
Can I edit or delete my review? At present, you cannot edit
your own reviews once they are posted. If you want us to delete a review that
you've submitted, please email Support@BedandBreakfast.com,
including your name and email address, along with the URL or other identifying
details of the review you wish to delete. Once we have determined that the
request is in fact coming from the same person who posted the review, we will
delete your review.
Are innkeepers allowed to approve the reviews before they are posted?
No. Reviews that meet our guidelines will be posted regardless of innkeepers'
preferences. BedandBreakfast.com reserves the right to verify the accuracy of
all reviews.
Can I review other inns and B&Bs? Please do! You know how
helpful reviews are when you’re looking for a place to stay, but the system
works only if everyone contributes their comments. Click here,
then enter the name of the inn you’d like to review. Once you are on the
property’s listing page, click the link marked Review this Property. Our
reviewers have a chance to win a $250 BedandBreakfast.com Gift Card!
How can I tell if reviews are relevant to my tastes? On many of
our reviews, you’ll see a link marked View Reviewer Info. Click this to find
out the age of the reviewers, how often this person stays at B&Bs, how much
he/she spends on lodging, and the reason for the trip. Use this helpful tool to
line up your tastes and needs with those of other travelers.
What does it mean if an inn has no reviews posted? It probably
means that it’s a delightful B&B waiting to be discovered. By all means,
check it out, then please share your review with the rest of us!
What does it mean if an inn has lots of reviews posted? It may
mean that it’s an outstanding inn; it may also indicate that a particular
innkeeper is more pro-active than others about getting guests to post reviews.
Should I select a B&B just because it has great reviews? No!
A property may have fantastic reviews, but not be a good choice for you for any
number of reasons. If you’re traveling on business and must have high-speed
Internet access, a B&B that’s “off the grid” won’t be a happy choice. If
you’re planning a romantic getaway, an inn that caters to families shouldn’t
top your list. In addition to its reviews, always check the property’s
description and photos on BedandBreakfast.com, as well as the information on
its own website.
Should I skip an inn because it has a negative or mixed review? No!
The occasional negative or mixed review is a reminder that nothing is perfect.
Sometimes either the guest or the innkeeper simply had a bad day, or that the
B&B was just not a good match for certain guests. Sometimes guests agree to
a cancellation policy, then get upset when the innkeepers enforce it; sometimes
innkeepers get irritated because guests don’t understand how they run their
business.